William O'Dell

The customer service at this location is terrible. Everytime I visit, I leave feeling aggrivated. Everytime I visit, I leave feeling aggrivated. More

by sanfilippo4 Verified Customer Verified Customer

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The worst service ever. They say on my car doing nothing for weeks. Then, when they finally decided to work on it, they could not fix the problem. I went to pick up the c They say on my car doing nothing for weeks. Then, when they finally decided to work on it, they could not fix the problem. I went to pick up the car, the battery was dead. I went a second time, the car still stalled. I took the car back for a third time, it was there for three weeks and NO ONE LOOKED AT IT!!! I finally picked up the car and just left. They fired the service manager and totally dropped the ball. Awful, horrible, terrible service department. Absolutely deplorable. More

by nholmok Verified Customer Verified Customer

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Crestmont Hyundai has a clean, well run service department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. More

by wpatgar Verified Customer Verified Customer

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Not timely whatsoever, our car was in the shop for nearly a month, incredibly poor communication, we won’t be returning for any future service. a month, incredibly poor communication, we won’t be returning for any future service. More

by VESAMEK Verified Customer Verified Customer

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I experienced an unexpected service issue and Cresmont service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me back on the road. More

by Carrie Verified Customer Verified Customer

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I honestly cannot believe you sent me this! ! You had my car for 4 months and STILL DID NOT FIX IT!!! Your service department is ridiculous and useless. Honestly, you totally suck!! ! You had my car for 4 months and STILL DID NOT FIX IT!!! Your service department is ridiculous and useless. Honestly, you totally suck!! More

by nholmok Verified Customer Verified Customer

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Marcus was wonderful. He answered all our questions, and was very helpful. I would recommend him to my family and friends He answered all our questions, and was very helpful. I would recommend him to my family and friends More

by lisapav Verified Customer Verified Customer

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Inefficient, terrible communication and not honoring the certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. Thi certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. This lack of inspection is currently leading to multiple service visits without a resolution. More

by tricuo1470 Verified Customer Verified Customer

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I had a small warranty issue with my Genesis and Crestmont exceeded my expectations to resolve the issue. The Service Manager, Will, took care of all the details and ensured that I was updated on t Crestmont exceeded my expectations to resolve the issue. The Service Manager, Will, took care of all the details and ensured that I was updated on the progress. I couldn’t have received more customer service anywhere else! More

by STINNEL1972 Verified Customer Verified Customer

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Very pleasant to work with and to resolved issues quickly . Looking forward to see if they continue to keep doing a great job . . Looking forward to see if they continue to keep doing a great job . More

by tomb1863 Verified Customer Verified Customer

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