William Roderick | Page 6

Knowledgeable and Helpful I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for me an I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for me and my family. He quickly helped me narrow down my choices and answered my questions throughout the purchase process. I would definitely purchase another vehicle from Jannell Ford and Harry McDougall. More

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Something I thought would never happen!! I have never really had what I would call a great experience buying a car from a dealer. I am 64 years old and have purchased many cars in my time. Ye I have never really had what I would call a great experience buying a car from a dealer. I am 64 years old and have purchased many cars in my time. Yesterday I went to Jannell Ford of Hanover to see if I could find a truck that I might like. I was kind of dreading going but I wanted to update from my 2011 F-150 that I purchased from another area dealer. I was walking from my truck and was pleasantly greeted by a person standing in front of the building. She asked if she could help me. I told her who I was looking for as I had made an online inquiry. She immediately went and got that person and returned with them. The online person introduced me to her and said she would help me. Kam was her name and she led me through the whole process with no pressure. When I saw something I liked we took a test drive and while we were gone the sales manager appraised my trade. Upon returning she asked me a few questions and then brought the paper work to the sales manager who was sitting right out in the oen and was chatting with us as he did his number crunching. I knew what I was willing to pay to make the transaction happen. He finished and gave a printed sheet to Kam and she came over and show me the deal all spelled out. It was right where I thought it should be and we made the deal. Kam had the truck cleaned put my stuff in the new truck and put my plates on it. She then took me to the financial person Joanne and we processed and signed all of the paper work and I was on my way in my beautiful new truck. Kam, Joanne and Eddie the sales manager were all great. Today I got a call from Kam saying my registration was ready so I drove over and went up to the desk where I was greeted by the general manager Bill who immediately got things going and we chatted at length. This was absolutely the BEST car buying experience I ever had!!!! More

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Exceptional Car Purchase Experience Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since a Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since around 2012 and have never had anything other than an exceptional experience - be it purchasing a car or using Jannell's service department. Wouldn't go anywhere else. P.S.: last question is a bit tricky as I have had excellent experiences with both Sales and Service and the question allows you to only make one choice. I chose Service since I have used the service department for oil changes, service for at least 4 years now whereas I have only purchased 2 cars in 4 years. Both sales and service have always provided me with excellent service. Shawn Hillegass and his folks treat me like family and any work done is completed professionally and within the shortest time possible. More

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Buying a 2017 Ford Escape I went into Jannel Ford to buy a new car, as my old one had died rather suddenly. Everyone I met and worked with was very helpful and friendly in the I went into Jannel Ford to buy a new car, as my old one had died rather suddenly. Everyone I met and worked with was very helpful and friendly in the dealership. I'm ultimately very happy with my car, and would recommend the dealership highly. More

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Great experience at Jannell Ford of Hanover !! I would like to let everyone know what a great experience we had at Jannell Ford of Hanover. I needed a new car badly. My husband and I went there th I would like to let everyone know what a great experience we had at Jannell Ford of Hanover. I needed a new car badly. My husband and I went there through recommendation from a friend. We didn't know what to expect. First we were greeted by a very nice, smiling, sincere salesman. His name is David Josephson. He truly made our car buying experience smooth and easy. We were offered Hot Chocolate, Coffee, Brownies, Baked Goods etc., in a Beautiful, comfortable showroom!! If it is possible to have fun and feel like you made a new friend while buying a new car, David made this happen for us !! Awesome ! I would recommend this to everyone who needs a new vehicle !! Sincerely, Sandra and Graham Branlund P.S. Evan Hagan is Awesome too, Couldn't have done it without him !! Great job guys, keep up the good work P.ss. Also, Kathy Mulvehill in finance, Awesome !!! couldn't have done it without her too !!! More

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Buying done easy All assiciates were helpful and honest. I had a very positive experience and would recommend friends and family to them. Special thanks to Dave J. All assiciates were helpful and honest. I had a very positive experience and would recommend friends and family to them. Special thanks to Dave J. More

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Best car buying experience we've had My sales consultant David Josephson was great to work with.Dave listened to what I was looking for in truck.. He said he thought there was a truck in My sales consultant David Josephson was great to work with.Dave listened to what I was looking for in truck.. He said he thought there was a truck in stock that I would like . I got a great truck and couldn't be happier thanks Dave. O More

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Best service ever!!! I have been doing business with Ford for 15 years. I have never experienced this impeccable service as I have with Jannell of Hanover. The salesman I have been doing business with Ford for 15 years. I have never experienced this impeccable service as I have with Jannell of Hanover. The salesman would not give up on me until I was totally satisfied with my purchase. He said he did not feel comfortable completing the transaction because he knew I was not happy yet. Then, I went through the finance end, and both Kathy and Joanne made me feel comfortable and made the process so easy. Even Sean came and spoke to me. I will never go anywhere else!! Thank you so much!! Cindy Foley More

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Coolest truck on property Amazing experience! David made me feel like I was his only customer. I have recommended the dealership and David to a number of people already, as the Amazing experience! David made me feel like I was his only customer. I have recommended the dealership and David to a number of people already, as they have admired my new vehicle. Our whole family is grateful for Jannell Ford, and proud of the standard of excellence throughout the entire dealership. Thank you, again for making this such a great experience, Eric Thomas More

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Best sales department. Bill Pellagrini is a very hardworking salesman and will work with his customers to the best of his ability. He will go the extra mile to make sure you Bill Pellagrini is a very hardworking salesman and will work with his customers to the best of his ability. He will go the extra mile to make sure your happy with any purchase and takes time to answer your questions. Bill will follow up with you and make you are comfortable and happy. I would send any of my friends and family to see Bill at Jannell Ford. They are the best sales department ever. Also the sales managers and owners are also very friendly and helpful. Thanks for your hard work. I'm very grateful. More

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