William Roderick | Page 5

Customer Service in the Service Department and the management are horrible. They make up stories of why your vehicle was not ready, they try to talk down to you. Nothing but liars and all they care ab management are horrible. They make up stories of why your vehicle was not ready, they try to talk down to you. Nothing but liars and all they care about is your money. Do not trust this dealership, especially the service department and the service manager. Scammers and story tellers More

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I had an excellent experience working with the folks at Jannell Ford. They are all extremely courteous and professional. They were not pushy and they made the process quick and easy. I would recommend anyo Jannell Ford. They are all extremely courteous and professional. They were not pushy and they made the process quick and easy. I would recommend anyone looking for a new or pre-owned vehicle stop in at Jannell. More

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Bought several vehicles here and the process is fast and fair. Great family place to buy a car or truck. Highly recommend as I have had 11 Ford vehicles. Alex in sales does a fantastic job, see Alex. fair. Great family place to buy a car or truck. Highly recommend as I have had 11 Ford vehicles. Alex in sales does a fantastic job, see Alex. More

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This is my second new car with Jannell Ford. I can’t say enough about Dan my salesman, the owner and the finance guy there. Even the service manager was great when I had to bring the car in for a sticker. I enough about Dan my salesman, the owner and the finance guy there. Even the service manager was great when I had to bring the car in for a sticker. In sales your taught price, product, service. Jannell gives you all with a great experience. FYI we were so happy we went back and purchased a new car for my wife and referred my in laws to Jannell Ford. More

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Both Jannell’s service and sales departments have always been so good to me! The owners are present and involved daily. The sales team has helped with many commercial truck purchases and also family vehicle been so good to me! The owners are present and involved daily. The sales team has helped with many commercial truck purchases and also family vehicles. Shaon and Dave in the Service department have us in and out quickly or have rentals scheduled and waiting. A wonderful buying experience.. -Dane McGrath More

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Jannell all worked really hard at helping me getting my first ever car, they made the experience easy fast and well worth it!! I couldn’t be more happy!! first ever car, they made the experience easy fast and well worth it!! I couldn’t be more happy!! More

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Popped in today to continue my search for a new SUV. Two hours later we left with a new Expedition, Fantastic staff- every single one of them. Thanks Jannell Ford, we appreciate you. Two hours later we left with a new Expedition, Fantastic staff- every single one of them. Thanks Jannell Ford, we appreciate you. More

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Great working with the Team Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There wa Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There was no pressure put on me to purchase as opposed to other places I had visited. More

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No Integrity, Horrific Communication I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service a I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle. More

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I am incredibly pleased with the compassion and professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! More

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