William Waters

My experience with the service center was by far one of the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. Fro the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened. Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car. The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop. I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery. After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”. Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”. I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”…. When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote. All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand. More

by ULTRARUNNER35 Verified Customer Verified Customer

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Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of com car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of coming back to them! The last place my car has been for repairs/inspection was done at Kia West. God knows I hate to put this down and I have avoided a few requests for survey from Kia West. I rather say something good than bad! I am highly upset about these matters but it's been hard for me to trust. I went to the tire shop and saw back in September 2024 all my tires were replaced. I had to spend over $100 on 1 new tire when I'd already paid for 4. I just don't know what to say or how to feel. Although I always thought they were the best dealership on my side of town because they aim to please. When I discovered my issues I didn't want to blow up and accuse anyone but my car has not had any repairs other than at Kia West. I have had oil changes and tires outside of Kia but I am with and in my car. So I hope not to display anything bad on their services but I am hurt from my issue. Take care More

by dpn4sure Verified Customer Verified Customer

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I’ve been dealing with this Kia dealership for over 10 years. This is the first time I had to wait 3 hours for an oil change. I’m guessing the representative was new. He didn’t have any idea what he was d years. This is the first time I had to wait 3 hours for an oil change. I’m guessing the representative was new. He didn’t have any idea what he was doing. Hoping my next experience is better. More

by CHUCKLES1170 Verified Customer Verified Customer

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Very helpful Very helpful and responsive to my needs at the last minute On time the last minute On time More

by Justine6 Verified Customer Verified Customer

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Great service tech was good as well and will be back next service visit! Thank you service visit! Thank you More

by rosgon2015 Verified Customer Verified Customer

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I am grateful for bread and the staff of Greenway West. I truly appreciate everything they do. They fixed the car they clean it. They do everything so nice. I am very grateful. I truly appreciate everything they do. They fixed the car they clean it. They do everything so nice. I am very grateful. More

by IndhiraFeliciano Verified Customer Verified Customer

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Galina was professional and very helpful. THE PERSON I DEALT WITH TO FINALIZE MY NEW CAR DEAL MADE ME FEEL RELAX AND REASSURED. . THE PERSON I DEALT WITH TO FINALIZE MY NEW CAR DEAL MADE ME FEEL RELAX AND REASSURED. . More

by STELLAHUNTER Verified Customer Verified Customer

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I drove in with no appointment. Ask a question about the car being in shipping mode and the greater handled it right there. Ask a question about the car being in shipping mode and the greater handled it right there. More

by STELLAHUNTER Verified Customer Verified Customer

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