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Yvette Rivera-Coates
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148 Reviews
Dealership Experience
4 yrs, 11 mos
Languages Spoken
English
148 Reviews
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148 Reviews of Yvette Rivera-Coates
Verified Customer
Helpful 
May 20, 2023
This dealership is very efficient and helpful they understand you and help you get the car you want. The sales lady Yvette help me and my husband Dante get the cars that we wanted and explained every understand you and help you get the car you want. The sales lady Yvette help me and my husband Dante get the cars that we wanted and explained every contract to us so we know that we’re getting a good deal. If you come here ask for Yvette and she’ll put you in the best care. More
by Beauti Peace
Other Employees Tagged: Nick Salerno, Brian D'Zio , Nico Demaglhaes
May 19, 2023
Today is one week since I picked up my beautiful new car and the following has been my experience so far. I brought a ONE DAY old car into the service department after picking it up the previous evening an and the following has been my experience so far. I brought a ONE DAY old car into the service department after picking it up the previous evening and having the tire pressure light go on, which showed up three miles from the dealership. I was told to come back the next day by Yvette, since service was closed. The following day, the service department (trip #2) filled it with air, instead of putting it on the lift and finding the bolt in the tire they sold me the car with. The next day was spent on the side of a highway in a brand new car for over three hours waiting for Honda service (trip #3) with a lost day at work because I was told to cancel Geico roadside assistance (I've added it back!!). Thankfully, that was the worst of it. The tire could have blown out!!! Upon returning a second time, Veronica in the service department said "we checked it out" which was clearly not the case. The dealership did in fact order a new tire and I will be returning again (trip #4) to have it replaced. Disappointed and will not return to service for free oil changes. I have no trust in the mechanics or service department or the honesty of those running it and will pay instead. I think Brian was a true gentleman, and I appreciate him paying my first month payment on Honda. I also appreciate the effort made to correct the problem, but the constant calls following to push me to come back and get the tire, with no plates ready for me, while at work, along with the pressure to make sure this survey reflected what THEY wanted it to is absurd. I would suggest when a customer has spent three hours on a highway, comments such as Yvette's "what are WE going to do about this survey", should be left for another time! She did in fact work very hard to get the car to me at a reasonable offer, and followed through on everything she needed to do to get me set and into the car. I enjoyed working with her very much, but was sorry it ended negatively. She does in fact know her business and I must give her credit where it's due! Overall, the dealership made every effort to fix the problem, but exchanging phone calls 6 out of 7 days of ownership has turned me completely off from this dealership. I could continue about the new tire placed on the car, but since it was "caught" and corrected, I'm now looking to enjoy what is an incredibly beautiful car. The Honda CR-V Sport Touring is in fact gorgeous!!! I highly recommend the vehicle. More
by Boxerlover28
Other Employees Tagged: John McGraw, Brian D'Zio , Nico Demaglhaes, Michael Manfre
May 07, 2023
I had the pleasure of visiting Honda Universe in Feb 2023, and I have to say, it was an exceptional experience. From the moment I walked in, I was greeted warmly by the staff, who were all friendly and 2023, and I have to say, it was an exceptional experience. From the moment I walked in, I was greeted warmly by the staff, who were all friendly and professional. They took the time to listen to my needs and preferences, and were patient with me as I explored their inventory. I really appreciated that they didn't pressure me to buy anything, and were happy to let me take my time and make a decision. When I did decide on a car, Honda CR-V Hybrid Sport, Yvettte Rivera-Coates was fantastic. She was knowledgable about the car and its features, and took the time to explain everything to me in detail. Overall, I highly recommend Honda Universe to anyone looking for a new/used car. The staff (especially Yvette, Al Cunha, and Mike Bendar) are friendly and professional, the inventory is impressive, and the buying experience is top-notch. I wouldn't hesitate to go back the next time I'm in the market for a car. More
by szorn
Other Employees Tagged: Nick Salerno , Al Cunha, Michael Bendar
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