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Yvonne Russell
1,879 Reviews
1,879 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1879 Reviews of Yvonne Russell
February 10, 2020
Worth the Drive I have not gone to a consistent Acura or Honda dealership since the closer of Son's Acura. Jackson Acura is further from my home; however; I decided I have not gone to a consistent Acura or Honda dealership since the closer of Son's Acura. Jackson Acura is further from my home; however; I decided to try Jackson Acura due to the availability of appointment times. I was pleased with the level of service and attentiveness. I will be back! More
by jt.marsh8
Verified Customer
February 10, 2020
Always a Great Experience I always know whenever I come to Jackson Acura that I will get the best service. The waiting time is always minimal but I never mind waiting - the wa I always know whenever I come to Jackson Acura that I will get the best service. The waiting time is always minimal but I never mind waiting - the waiting rooms are very comfortable with great wifi connection and private rooms. The service consultants explain issues very clearly and are always pleasant. More
by DIABNADA
Other Employees Tagged: Nick Covino , Jimbol Jardin
February 09, 2020
Great service experience Staff is always pleasant to work with. Jackson Acura always has an exceptional service department. I have been taking my same MDX there since I have o Staff is always pleasant to work with. Jackson Acura always has an exceptional service department. I have been taking my same MDX there since I have owned it, almost 10 yrs. More
by toman72
Other Employees Tagged: Nick Covino , Jimbol Jardin
February 07, 2020
Great place for Service I very much appreciate how I am treated at this dealership. Transportation is arranged for me when the car will be there for a day or more. And I ap I very much appreciate how I am treated at this dealership. Transportation is arranged for me when the car will be there for a day or more. And I appreciate the quality of the workmanship. My Service Advisor, Nick Covina, is great to work with. More
by x19ierk
Other Employees Tagged: Rodney Jones, Nick Covino
February 07, 2020
Service The service at the dealership was great. Starting from the appointment, the LYFT used to get to/fro from the dealership to the time required for servi The service at the dealership was great. Starting from the appointment, the LYFT used to get to/fro from the dealership to the time required for service More
by Anand
February 07, 2020
Jackson Acura is always a pleasure to visit regarding my car needs. I worked with Yvonne my last visit there & she was pleasure to work with . car needs. I worked with Yvonne my last visit there & she was pleasure to work with . More
by renedj17
Other Employees Tagged: Sergei Potapoff , Kelly Oneill, Gabrielle Orbe
February 06, 2020
Yvonne at Jackson Acura was awesome! She got my car “red capped” diagnosed and fixed quickly and all while keeping us well informed! We will use you all again soon! capped” diagnosed and fixed quickly and all while keeping us well informed! We will use you all again soon! More
by karrijindrak
February 05, 2020
awesome Yvonne Russell is the bomb. Love dealing with her for all my service, friendly, kind, attentive. she goes above and beyond to ensue complete satisfa Yvonne Russell is the bomb. Love dealing with her for all my service, friendly, kind, attentive. she goes above and beyond to ensue complete satisfaction More
by Sterlingr66
February 04, 2020
The overall experience was great. Everything was great with Dzmitry B. He was professional and attentive every step of the way! However, when I drove off in my new car, a notice on th Everything was great with Dzmitry B. He was professional and attentive every step of the way! However, when I drove off in my new car, a notice on the dashboard said there was a blind spot info system problem, so I had to return my brand new car to the dealership the next day. That was disappointing since I had only driven maybe 10 miles in it so far. Originally I was introduced to Jim in service yesterday and assured by him that he would take care of me - just give him a call. But because I left him a voice message this morning and he never got back to me, I decided to drive to the dealership. Upon arrival, I asked for Dzmitry B. but he was not at the dealership. A very nice man, Paul Silverman, was so helpful in getting to the root of the problem. He quickly led me to Yvonne Russell who was very attentive and handled the entire situation with care and concern. Once she found out my new car would need more time in service, she offered a loaner car. I was thankful to receive a loaner car, but I have to say it was dirty and stickers were all over the side back window which impaired my vision driving home - actually difficult to see too my back left. I hope this gets resolved quickly. More
by DDAVISCONTE
Other Employees Tagged: Paul Silverman , Dzmitry Belaboki, Kelly Oneill
February 04, 2020
l love Jackson Acura! They recently found some problems on routine oil change that needed to be repaired and were going to be expensive. My service advisor, Yvonne, went above and beyond to find out what on routine oil change that needed to be repaired and were going to be expensive. My service advisor, Yvonne, went above and beyond to find out what was still under warranty and saved me a lot of money! Everyone is always very nice, and I feel like they actually care about their customers, which can be hard to find these days! More
by allisonschindler
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