Zach Claybrooks

I always use this dealership, but the service this time wasn't excellent. They didn't remove the maintenance notice from the dashboard, they didn't post the notice for the next service, and they didn't do wasn't excellent. They didn't remove the maintenance notice from the dashboard, they didn't post the notice for the next service, and they didn't do the checklist. I'll have to go back to have the notice removed. More

by jparouca Verified Customer Verified Customer

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I took my 2022 manual Tacoma in for issues revolving around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmissi around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmission. I paid for the clutch, Toyota covered the transmission. I fully believe the transmission was fine and Toyota just wanted to scam corporate out of warranty work hours. After repairs my Tacoma never felt the same and was very difficult to shift while driving. I took it back to service stating that I believe the slave cylinder is bad. They kept it for a few days and kept implying that there was nothing wrong with the vehicle. After giving up on them to find a solution, I asked them to replace both the master and slave cylinders for the transmission. I had to pay for it out of pocket. But once I got my truck back the second time, it drives much better. Toyota failed to diagnose the issue, told me there wasn’t a problem at all, and one of the technicians STOLE my lug wrench while my truck was in for service. Had I known the service department would be so shady and dismissive, I would’ve bought my Tacoma from another dealership. Proceed with caution. Don’t fully believe their service advisors. They lack proper training and likely can’t help you unless you can diagnose the issue yourself. They may likely steal your belongings as well. More

by Timcolston Verified Customer Verified Customer

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Everyone and everything was wonderful. Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! More

by michaelnemati Verified Customer Verified Customer

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Very rude agent - David Cobb and Manager Zac. Poor customer service. Not coming back. No concern for the customer. Poor customer service. Not coming back. No concern for the customer. More

by issacrubilprabu Verified Customer Verified Customer

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The person who did the maintenance didn’t reset the screen, and didn’t check the liquids. screen, and didn’t check the liquids. More

by jeanettespitia Verified Customer Verified Customer

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Simon was wonderful; car was done when he said it would be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. W be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. When I showed them to "Zach", he repeatedly told me, "that did not happen here." He was aggressive and rude, and as a result, Cobb County Toyota will never get my business again. Also, I have NEVER been to a dealership for service and had to WALK to get my car. In my experience, the car is ALWAYS driven back into the service bay for the customer's convenience. More

by SherryRosen Verified Customer Verified Customer

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Great service Friendly staff Very quick process Shuttle bus was a huge help I will be back and definitely refer to others Shuttle bus was a huge help I will be back and definitely refer to others More

by jeyking12 Verified Customer Verified Customer

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The best advise I can give to anyone is stay away from this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. More

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Great customer service, and love the detailed explanations! I would recommend having snacks or candy in the waiting area. explanations! I would recommend having snacks or candy in the waiting area. More

by AR Verified Customer Verified Customer

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Great service team and dealership. They contacted me about service deals and then provided quick maintenance service. They contacted me about service deals and then provided quick maintenance service. More

by ibarra_biz Verified Customer Verified Customer

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