Zach Claybrooks | Page 2

Good service. However the service advisor has an unpleasant attitude. I have had him several times. Always a bad attitude. I'll make sure to use someone else in t However the service advisor has an unpleasant attitude. I have had him several times. Always a bad attitude. I'll make sure to use someone else in the future. More

by CSAND0314 Verified Customer Verified Customer

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Bad experience, always I have ask for help because nobody received me and also this last time I arrived 4:30pm and they took 1:30 to finish the oil change I was the last customer. I went out side to ask for received me and also this last time I arrived 4:30pm and they took 1:30 to finish the oil change I was the last customer. I went out side to ask for my car and the guy told me Sorry I was try to text you, he forgot about me. More

by REYESPABLO55@yahoo.com Verified Customer Verified Customer

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The best Toyota service dept Katy was great along with Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. More

by CANADAGREG Verified Customer Verified Customer

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The service was thorough, I was kept informed throughout the process, and payment/pickup was easy. Most importantly, it appears that my car is working again! the process, and payment/pickup was easy. Most importantly, it appears that my car is working again! More

by JDVANBRINK Verified Customer Verified Customer

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Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

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Do not match other dealer Toyota price for service and double the cost then other dealer. double the cost then other dealer. More

by PURAV88 Verified Customer Verified Customer

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I was very disappointed , my experience with David and Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 pm the customer was also saying he is talking to them sarcastically. “He said mam I’m not being sarcastic.” I just looked at him like wow another customer is telling you that you are being sarcastic and rude. All I wanted was for someone to communicate with me about my car. I waited 4 hours before I asked what was going going on and when I called I felt no one cared to address my concerns from Katy given me the wrong number to corporate office to David, zach and Todd. I will never come back. I will take my car to another Toyota dealer. Communication there is extremely awful there. They over charge me when I seen them bring my car in the shop at 145pm and was done at 331pm. I will be calling better business bearu. My appointment was at 8am and all I was told is that they have over 8 cars that’s been there for a week. That I can’t expect them to call me every hour and and tell me about my car. This is not exceptable. Very sarcastic talking to me. Enough is enough never again. More

by Lisat631@gmail.com Verified Customer Verified Customer

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The issue with my car was not typical . "a yup can take care of that", did not pertain. You will have to leave your car so we can go through steps to figure out the problem. The explanat "a yup can take care of that", did not pertain. You will have to leave your car so we can go through steps to figure out the problem. The explanation for the issue, the possible ways to handle it, were clear and honest. an experience that creates trust! thank you! More

by BEAGLEDARESTA Verified Customer Verified Customer

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outstanding costumer service, very diligent and quick, great keeping me informed about the progress of the work on my vehicle great keeping me informed about the progress of the work on my vehicle More

by jpm4620 Verified Customer Verified Customer

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hubcaps are almost a thing of the past but please put them back on good them back on good More

by MFBWELL40 Verified Customer Verified Customer

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