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Zach Roberts
58 Reviews
With over 20 years in the retail automotive business, I have a vast knowledge of overall service and repairs for both Import and Domestic vehicle makes. Prior to the service industry, I was a Corrections Officer in the State of Nevada and also was a Quality Control Lieutenant for a Private Security company in charge of of both property patrols and armed alarm response for both business and residential clients. I enjoy fishing, music, and most team sports. Like all of our employees at Manly Honda, I strive to make the customers Service experience as smooth as possible and value input from all customers. Please feel free to contact me here at the dealership at (707) 535-1136 or email: zroberts@manlyauto.com shall the need arise. We thank you for your business and we look forward to serving you again in the future.
Read moreDealership Experience
5 yrs, 5 mos
Industry Experience
25 yrs, 1 mo
Specialties & Trainings
Toyota Certified
Chrysler Jeep Dodge Ram Service Management and Customer Service Certified
Class 3 Peace Officer
Honda Service Management and Customer Service
58 Reviews
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58 Reviews of Zach Roberts
June 05, 2025
I took my Honda to Manly Honda to have the transmission fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I was quoted on the phone. The service advisor did lower to the quoted price after I questioned his quote. After Manly completed the service I drove home and checked the transmission fluid level and it was barely registering at the very end of the dip stick. I called the service advisor and he told me it was ok to drive the vehicle back to the dealership. I spoke with the service manager and showed him a photo I had taken of the fluid level on the dip stick. He estimated it was about 2 quarts low and that he would not have recommended me driving the vehicle at that low level. I noticed on my invoice they included a part listed as “Shyft”. I asked what the part is and the service manager said it was an additive. I asked if it was made by, or approved by Honda. He replied, “no”. I was very upset that Manly added a non approved substance to my transmission, especially since they didn’t ask me if I wanted it. I told the service manager that I didn't want the additive in my transmission and he asked the service advisor to have the transmission flushed and to put only the Honda transmission fluid in. As I was waiting for the transmission to be flushed and the fluid replaced I had the opportunity to speak with the general manager, Jeff Dantzler. Mr. Dantzler was very receptive to hearing my complaints about the service that I received and showed great concern about my perception of the service department. Mr. Dantzler spent a great deal of time talking with me and showed a lot of character and compassion. I received a follow up phone call from Mr. Dantzler a week after the service. Once again, Mr. Dantzler went out of his way and spent a great deal of time conversing on the phone to make sure I felt well taken care of. If it was not for the service manager, Zach Roberts and Mr. Dantzler doing what was necessary to make things right, I would have given a one star rating. Mr. Dantzler and Mr Roberts get 5 stars. With a 3 star average for the total experience. Mistakes will happen, it is the actions taken to correct the mistake that speaks loudest. More
by BOBCAT59
Verified CustomerOther Employees Tagged: Jose Rocha Jr , Jeff Dantzler
January 31, 2025
Hi Zac I have an American Honda Complaint number 15306744, in regards to the 11.7 mpg city and 13.7 hwy, AHonda said to keep in talks with you ,ask what else can be done? AHonda closed the complaint 15306744, in regards to the 11.7 mpg city and 13.7 hwy, AHonda said to keep in talks with you ,ask what else can be done? AHonda closed the complaint. Zac what else can Manley honda do? Thankd More
by GUNGOROSEGUERA
Other Employees Tagged: Tim Dang , Raquel Perez
June 13, 2024
I would highly recommend Manly Honda for all of your car needs. Everyone is friendly, informed and answers all questions. Manly Honda goes above and beyond to please the customer. I am seventy years old and needs. Everyone is friendly, informed and answers all questions. Manly Honda goes above and beyond to please the customer. I am seventy years old and this is the best Honda dealership. More
by afolabikathleen
Other Employees Tagged: Jose Rocha Jr, Lucia Chavez Lopez
October 07, 2023
Easy experience and friendly service advisors made the process easy and delightful. Very knowledgeable about the information I was given process easy and delightful. Very knowledgeable about the information I was given More
by NICKSWITZER07
Other Employees Tagged: Dave Ashby, Ted Krupinsky, Shyla Saxton, Lucia Chavez Lopez, Amy Carpenter, Sonia Abukweik , Jordan Rheude
August 04, 2023
They took 2. 5 hr. to change oil and rotate tires. Entirely too long. Shyla suggested that it takes longer for service of non-Honda vehicles and that I might want 5 hr. to change oil and rotate tires. Entirely too long. Shyla suggested that it takes longer for service of non-Honda vehicles and that I might want to find a Nissan dealer for service. After tire rotation the car pulled to the right because they put two different tires on the left and right front. I had to pay a local tire dealer to fix the problem. More
by labsoft
Other Employees Tagged: Shyla Saxton
July 06, 2023
Would give a 0 if possible, they crashed my car in the car wash, proceeded to wait over an hour to tell me and no my cars in the shop for 3 week. YOU GUYS SUCKS don’t trust them with your cars car wash, proceeded to wait over an hour to tell me and no my cars in the shop for 3 week. YOU GUYS SUCKS don’t trust them with your cars More
by wrightnwa
June 07, 2023
Great and fast service. She responded very fast to response to any questions. Very kind! She responded very fast to response to any questions. Very kind! More
by Marisol Rodriguez
Other Employees Tagged: Dave Ashby, Jose Rocha Jr, Shyla Saxton , Mario Vazquez
June 03, 2023
Dave Ashby is a very helpful and knowledgeable advisor. He helped me understand various questions I had about the repair process. Good man! He helped me understand various questions I had about the repair process. Good man! More
by ericniles707
Other Employees Tagged: Dave Ashby, Lucia Chavez Lopez, Amy Carpenter , Bob Bradbury, Rebekah Jones, Craig Kralka, Iman Nielson, Mario Vazquez
May 21, 2023
Lori is a exceptional communicator, she clearly explains the issues with my vehicle and gave me clear prices and options for repair, I felt wel informed of the entire repair processes from drop off to pick the issues with my vehicle and gave me clear prices and options for repair, I felt wel informed of the entire repair processes from drop off to pick up , she doesn’t waste my time and makes me feel important at the same time! Perfect experience !! More
by Connor08
Other Employees Tagged: Ted Krupinsky, Jose Rocha Jr, Shyla Saxton , Lori Comini, Katie Pardue
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