Zach Zeune | Page 32

Good customer service, High prices Zack was very effective at conveying the options and situation with my car, which I brought in for routine service. As always, the dealer can find a Zack was very effective at conveying the options and situation with my car, which I brought in for routine service. As always, the dealer can find a lot of ways to get more of my money but Zach was clear on what was important and what could wait. Routine visit is supposed to include washing and vacuuming car. Washing was done, vacuuming - not at all. More

by PAVIVI Verified Customer Verified Customer

Print

Top Notch From the moment I drove up to the service lane, I knew I was in for some great service. Zach took excellent care of me and all of the steps were expl From the moment I drove up to the service lane, I knew I was in for some great service. Zach took excellent care of me and all of the steps were explained thoroughly. I could see my vehicle being worked on. The routine service was quick and efficient. I look forward to my next service visit, which is saying something something in and of itself right there. And they sponsor the best soccer team in America so that always is a plus in their column!!! Go Crew!! More

by Tom S. Verified Customer Verified Customer

Print

Excellent service Zach is super helpful and one of the best service consultants. He is friendly. He explains things detail and clear. Every time my car needs service I Zach is super helpful and one of the best service consultants. He is friendly. He explains things detail and clear. Every time my car needs service I always want to see him. More

by zjma01 Verified Customer Verified Customer

Print

Second visit Overall friendly quick service. First visit 2 of the metal tire valve stem covers were missing. Second visit they were replaced with cheap plastic one Overall friendly quick service. First visit 2 of the metal tire valve stem covers were missing. Second visit they were replaced with cheap plastic ones. More

by mcasper002 Verified Customer Verified Customer

Print

Great experience Zach Zeune was very nice and explained everything! The courtesy car was very nice and was perfect for me! My car is was ready in an hour and it was w Zach Zeune was very nice and explained everything! The courtesy car was very nice and was perfect for me! My car is was ready in an hour and it was well worth my trip from Thornville to Dublin! More

by kidz6288 Verified Customer Verified Customer

Print

excellent experience Great experience. first class all the way and very efficient good location and facility. thoroughly enjoyed each individual i worked with. love Great experience. first class all the way and very efficient good location and facility. thoroughly enjoyed each individual i worked with. love my new ride! More

by colint05 Verified Customer Verified Customer

Print

Excellant A have purchased 3 RDX from Steve Ault and it has been a great experience each time. I just recommended that my daughter contact Steve as she is look A have purchased 3 RDX from Steve Ault and it has been a great experience each time. I just recommended that my daughter contact Steve as she is looking for a car. More

by MLUSK0 Verified Customer Verified Customer

Print

Dirty, Old & Expensive for Luxury Level Service Besides the fact that the building is old, dirty, outdated & nothing like a “luxury” brand of other OEM’s feels like, it a joke that the dealership of Besides the fact that the building is old, dirty, outdated & nothing like a “luxury” brand of other OEM’s feels like, it a joke that the dealership offers their sales patrons free oil changes considering they nickel and dime you for every service they provide. I was charged over $200 for less than an hours work to change differential fluid, lubricate brake calipers, and rotate my tires...and that was with a FREE oil change. while I appreciate the certification of an official Acura Inspection, I can’t believe their menu pricing is so atrocious given the amount of work that they can do while the car is already raised and things are accessible (and a little girl like me can do on my own for free). Originally I thought when I was quoted $117 for the tire rotation & oil change that it didn’t include the discount for the oil change removal, so I was rather surprised at over $200. I will take responsibility for my misunderstanding, but knowing how easy and fast it is to do these specific things that were included in my service, I never would have agreed to have them done for that price. This service center will be getting no more of my business other than providing my free oil changes and warranty service and o my becasue I don’t feel like driving over to their competition that is so much more of a professional atmosphere. AND they got oil on my door panel that appears to have stained my grey leather. Also, went into the sales showroom and was not greeted by anyone for 20 minutes, despite the fact that I was looking at highest end vehicles and potentially interested in the new RDX. Overall, it was the worst experience I have ever had at a dealership. More

by SunriseClarity Verified Customer Verified Customer

Print

Sunroof fix My sunroof vibrated when closing. I was given a loaner. They fixed it and washed it. No problems. The service people are always very nice and friendly My sunroof vibrated when closing. I was given a loaner. They fixed it and washed it. No problems. The service people are always very nice and friendly. More

by LUKASIKG Verified Customer Verified Customer

Print

Rick Flair approved Thanks to Zach and his attention to detail. The whole experience gets a “ limo riding... Rolex wearing ... gator shoe wearing good looking son of gun. Thanks to Zach and his attention to detail. The whole experience gets a “ limo riding... Rolex wearing ... gator shoe wearing good looking son of gun...WOOOOOOO!” More

by COLEMAN5107 Verified Customer Verified Customer

Print