Zach Zeune | Page 35

Efficient and Quick Service Went in for a diagnostic for my keyless remote slot mechanism, and the issue was quickly diagnosed. Parts were ordered, the repair appointment was mad Went in for a diagnostic for my keyless remote slot mechanism, and the issue was quickly diagnosed. Parts were ordered, the repair appointment was made with ease, and they loaned me a great Acura the day the fast repair was done. Overall, from diagnostic to repair, everything went very smoothly. Thank you. More

by AHIDAKA Verified Customer Verified Customer

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Excellent service department. I've been taking my Acura MDX to Acura Columbus for routine maintenance since I purchased it new in 2012. I have never been disappointed with the sta I've been taking my Acura MDX to Acura Columbus for routine maintenance since I purchased it new in 2012. I have never been disappointed with the staff. They are always courteous and professional. The maintenance costs seems reasonable for the efficient and accurate service provided. More

by RP Heard Verified Customer Verified Customer

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Quick and painless I scheduled an oil change and tire rotation for 730 am on a saturday. I wasn't too happy with the time, but was happy that there was no wait for anyt I scheduled an oil change and tire rotation for 730 am on a saturday. I wasn't too happy with the time, but was happy that there was no wait for anything. the parking lot in the service lane was empty, no line waiting for a representative, and the waiting area was clean/quiet with no one there. The service only took 45 minutes and the associate who walked me through the report was quick and concise. More

by liak Verified Customer Verified Customer

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Great service This is my second time at this facility and the service was great once again. I would definitely recommend Acura Columbus to others. Thank you for suc This is my second time at this facility and the service was great once again. I would definitely recommend Acura Columbus to others. Thank you for such great service! More

by SHIA106 Verified Customer Verified Customer

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Straight forward service, welcoming staff Although the building and appearance is a little dated the staff is very welcoming and are efficient getting you taken care of. Provided very nice loa Although the building and appearance is a little dated the staff is very welcoming and are efficient getting you taken care of. Provided very nice loaner vehicle. Updated via your choice methods, text for me, and they provided a digital status of their review of work and recommended additional services that I could approve or decline right in the browser (which is convienint) had an oil change, differential service and a new set of tires installed (tire prices comprable to what I was quoted at Costco) More

by Lauer_27 Verified Customer Verified Customer

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Hassle Free Service Very easy to schedule service online. I was able to get in the very next day. Just drop off the car with the valet, go in and sign the paperwork and Very easy to schedule service online. I was able to get in the very next day. Just drop off the car with the valet, go in and sign the paperwork and you are on your way. I appreciated the text updates and suggestions for other services that can be done while the car was there so I didn't have to make an extra trip. More

by msoller Verified Customer Verified Customer

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Thank you for your awesome service This dealership is this first Acura dealership that hasn’t half assed the service and it’s great to go to a reliable dealership I can trust with my ca This dealership is this first Acura dealership that hasn’t half assed the service and it’s great to go to a reliable dealership I can trust with my car. Will be looking into trading my ILX for the TLX soon. More

by auribe906 Verified Customer Verified Customer

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Things have Changed A few changes I noted: [1] The staff, instead of warm and friendly, seemed stressed and rushed, although there were few customers in the waiting area A few changes I noted: [1] The staff, instead of warm and friendly, seemed stressed and rushed, although there were few customers in the waiting area. They were still polite and professional, but in the three people with whom I interacted, they were "on script". [2] Yesterday was the first disappointment I have had at the Acura dealer in many years. I was disappointed because they had treated me "by the book". They checked my mileage and made recommendations, asking me to change my ATF fluid--but I drive a manual transmission car. I felt that they looked at the wrong car. Why didn't they check the fluid, in which case they would have seen that I didn't have an automatic transmission. [3] The prices have gone up. Yesterday, an oil change with the customary inspections, is about $50. Although it is good to have a thorough inspection for my comfort, the comfort is replaced with apprehension if I think they looked at the wrong car. I still would continue with this dealer. It is still the best for service, professionalism, and quality, but now instead of taking my car there by habit, I will be price-checking with others in the future. More

by Falsoon Verified Customer Verified Customer

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Excellent service Very fast, response and detailed customer service. They make sure there is no unnecessary wait for the customer. The waiting are though could be made Very fast, response and detailed customer service. They make sure there is no unnecessary wait for the customer. The waiting are though could be made more interesting! More

by NITIN.SRIVASTAVA Verified Customer Verified Customer

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My keys did not work for my Acura RDX 2014. Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a maj Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a major problem on them at the very last minute as I was heading to work. What did they do?. Got me in, gave me a free loaner vehicle at the last minute, and solved the problem within 24 hours. I picked up my car the next day and all issues were resolved. I simply cannot say enough about this team! I must say however the price to replace these Acura keys is outrageous. But that is not the fault of the staff at Acura. Maybe I should blame Bill Gates? China? Everyone in Silicon Valley? I will find out.....at get back to you. :) More

by MMARKEY Verified Customer Verified Customer

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