Zachary Farrell | Page 2

Zach did a fantastic job in helping us close on a KIA Carnival. The dealerships was busy but never did we feel ignored or unwelcome. Overall, it was a very nice experience. Carnival. The dealerships was busy but never did we feel ignored or unwelcome. Overall, it was a very nice experience. More

by kathisme Verified Customer Verified Customer

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Everyone was very kind and helpful. They went out of there way to make me happy with my purchase. They went out of there way to make me happy with my purchase. More

by denysemarie1018 Verified Customer Verified Customer

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The experience was not bad. The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another p The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another problem I had was after I had signed the paperwork to purchase the vehicle, they decided to tell me I could not take it home that day because of a recall that had to be fixed mind you the recall on this vehicle had been issued almost a year ago, and they have had this car on their lot for about 5 months. Why they did not fix it before selling, not sure. They told me it would only take a couple of days which is fine so we get everything figured out and I was told I would be kept up to date on the situation, I bought the car on a Saturday by Wednesday I have not received any updates at all so I reach out to my salesman to get an update and he says it was dropped off on Monday and it should be done by Thursday. Thursday comes I hear nothing so I reach out for an update and get no response until Friday morning saying he is going to look into it. Mind you I paid for this car with a check and by Wednesday the check had cleared from my account so I had fully paid for this car that I did not have. So I contacted my salesman again on Friday and told them I would be there to pick it up that day at 5pm. Once I finally told them that I was not waiting any longer they finally told me they were going to get it from the Hyundai dealership and it would be ready for me when I got there. So overall it was not a horrible experience just very frustrating with the lack of communication and having to wait almost 7 days for something that I was told would only take 1 or 2. My salesman, Zachary Farrell was very nice and easy to work with just again had issues with communication. In the finance department I worked with Salvator Pineiro. He was also super nice and easy to work with. There was a problem with my title and he was quick about contacting me and getting it fixed. Overall the biggest problem I had was them not communicating with me and keeping me updated on the status of my vehicle and it taking almost 7 days to remedy this recall that I was told would only take a day or two. More

by ryleegeorge Verified Customer Verified Customer

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Jim Butler, KIA is always pleasant to deal with. Even with an extended wait, they made our time worthwhile and compensated for our extended time. Great team to work with. Even with an extended wait, they made our time worthwhile and compensated for our extended time. Great team to work with. More

by msellers01 Verified Customer Verified Customer

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