"I was driving my 2013 cross trek one Sunday afternoon..."
I was driving my 2013 cross trek one Sunday afternoon the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and sputtering! I happened to be 1/4 mile from the Brewster Subaru dealership, so I called in a panic- a complete panic. A man answered the phone and told me to come right in. I drove up, and was met at the door by a man rolling up his sleeves and asking me to pop the hood. I had no idea who he was. He spent 20 minutes checking this and that; he put a quart of oil in and gave me an extra quart to have, just in case. Did I say it was a Sunday afternoon?! He told me to bring the car in the following day to be checked out- that he didn’t know what was wrong with the car, but made it clear I needed to have it worked on. When I asked what I owed for his time and the oil, thinking he must have been one of the mechanics, he said , No charge. He didn’t like the idea of someone on the road in a panic like I had been. He also said if it was his mother/sister/daughter on the road, he would hope someone would help them too.
It turns out, this was Nelson, the general manager of the dealership. He was so kind, and so helpful.
I traded in my 2013 cross trek at Brewster Subaru the next week for a beautiful 2018 cross trek, and will never buy a car anywhere else! From the manager to the sales team to the financial department to the service team- i was treated with kindness and respect; I felt confident (and so relieved!!!) in all my dealings and will recommend them to anyone and everyone! Thank you Brewster Subaru!!
"I stop by on 11/09/2020 I need help with my Wrx Dashboard..."
- Blanca Roque
I stop by on 11/09/2020 I need help with my Wrx Dashboard sensor lights, they needed to be reset, after I swapped my winter tires. Zach was able to help me right away that's what I call an excellent customer services very friendly and helpful.
"Zach is very knowledgeable and professional. He made sure..."
- Jim H
Zach is very knowledgeable and professional. He made sure car was done. Great customer service. A great representative for Brewster Subaru He made servicing our car a pleasant event.
"I had a great experience"
Zach Johnson did a great job. He provided me all the information I needed and answered my questions to help me make my decision. Brewster was the best of the four dealerships I went to and that had a lot to do with the service Zach provided. I would give him six stars if I could.
"Friendly and fast!"
Always such a nice bunch of folks, we always highly recommend this dealership to EVERYONE! We walked in Saturday morning, came back at 5 for our new car!
"professional, friendly and helpful - a great experience -"
Zachary and the team at Brewster Subaru made selecting and purchasing my car an easy and pleasant experience - I was able to make a decision with confidence and I am thrilled with my Forester.
"First time Subaru purchaser (won't be the last)"
After 10 years with another car manufacturer, I decided to look at Subarus as everyone I knew who had them raved about them. The Forester certainly lives up to their reputation and I look forward to trying it in poorer weather, where my prior sedans gave me real issues. Zachary Johnson was an excellent salesperson and I could not recommend him more highly. He was friendly, knowledgable, responsive and helpful without being pushy (something salespeople at other dealerships could learn a thing or two about). His manager, Nelson, was also nice and respectful of my time, and their Business Manager Marci was very helpful in explaining all of the financing options available to me. This is a company which knows it has a loyal and repeated customer base, and I can certainly see why. Shop Brewster Subaru with confidence and certainly ask for Zachary.
"2019 Subaru Crosstrek "
Wonderful experience at Brewster Subaru. Zachary Johnson went above and beyond to find my car and make the sale effortless. Thanks Zachary great salesman. Rich Johnson was very knowledgeable, professional and straightforward when it came to explaining all the financing. Thanks Brewster Subaru. I would definitely buy a car again and recommend this dealership.
"My 3rd Subaru"
- Chris A
I went to Brewster Subaru after an impersonal, pushy and frustrating visit to another dealership. Everyone at Brewster Subaru was fantastic from first walking in to signing all of the sales paperwork. They were polite, professional and down to Earth. Great experience! I left with a vehicle that I am very happy with, has great features and excellent reviews from reliable consumer review sources. Zack is a true asset to this dealership and made the buying process very easy and stress free.
"They made buying a car easy"
I was looking for a Certified Pre-Owned vehicle with low miles. They found a perfect match for me. Buying the car was easy, and the staff was extremely knowledgeable about everything from beginning to end. I would definitely buy another Subaru from this dealership.