Zoe DeRose
Zoe DeRose at Russ Darrow Metro Mazda

Zoe DeRose

Service Manager

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.4
18 Reviews
4.4

18 Reviews

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18 Reviews of Zoe DeRose

January 12, 2026

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Employee Rating

I have been a loyal customer and feel that you are fair and work well with customer service. More

by GLADYS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Alejandro Noyola

Jan 12, 2026

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department, Gladys! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

January 03, 2026

Dealership Rating
Employee Rating

Everyone was so nice. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. More

by CHUCKL1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jalen Moore jalen.moore@russdarrow.com

September 10, 2025

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Employee Rating

Very disappointed. I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought m More

by Davgev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jalen Moore

Sep 13, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

September 09, 2025

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Employee Rating

Very efficiently run. I appreciate they took my time in consideration. Everyone was very friendly. More

by cindys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba

Sep 09, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

September 05, 2025

Dealership Rating
Employee Rating

They were professional and took care of my car’s issues right there. I would recommend them to others. More

by michaelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd , Quintin Neal

Sep 05, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 17, 2025

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I had a great experience at the Mazda dealership. The staff were very professional, and the service was excellent. I really liked it there and would highly recommend them. More

by Milan Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd , Quintin Neal

Aug 17, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Outstanding service. Knowledgeable techs, precise, efficient, courteous. Definitely recommend this dealership. Bruce Carrick is a rock star! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd , Quintin Neal

Aug 10, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

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Employee Rating

Always professional and does excellent quality of work. Everyone is very respectful and trustworthy, very satisfied. More

by YVONNEPHILLIPS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

The service was very good and patient and the video was excellent and to my standards More

by ERICROSEMOND626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

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Employee Rating

Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍 More

by POOHEBEAR1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jun 18, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

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