Zuriel Rodriguez

Did not took the time to explain how it works and places I was able to charge the car and gave me the car almost out of electricity I was able to charge the car and gave me the car almost out of electricity More

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I am writing this review to warn anyone considering doing business with Sloane Toyota. What happened to me was not a simple mistake — it was a pattern of negligence, dishonesty, and complete lack of ac doing business with Sloane Toyota. What happened to me was not a simple mistake — it was a pattern of negligence, dishonesty, and complete lack of accountability that put my safety at risk and caused me thousands of dollars in losses. After my lease ended, I went to purchase the car I had been driving for years. They ran my credit, submitted the financing, and I was fully approved. But after the approval came through, they abruptly refused to sell me the car and did not give me any option, explanation, or alternative. They simply dismissed me. During their inspection, they opened the hood and failed to secure it properly, yet still allowed me to drive the vehicle off the lot. The next day, while I was on the highway, the hood flew open at full speed, destroyed the windshield, and left the car undrivable. I had to call 911, and the vehicle was towed. This was an extremely dangerous situation that could have caused a serious accident. Instead of taking responsibility for their negligence, the dealership tried to shift all blame onto me. They constantly changed their repair estimates—from $4,000 to $5,000, then $8,000, and later I received a bill for over $10,000 for mileage and wear that did not match anything they had previously told me. Nothing was consistent, transparent, or honest. I provided documents, photos, and proof, yet I was met with contradictions, excuses, and misinformation at every step. At no point did they acknowledge the dangerous condition they created or the financial damage it caused me. My experience with this dealership was defined by: Dangerous negligence Contradictory information Unexpected charges Refusal to take responsibility Misleading and evasive behavior No transparency and no solutions Customers deserve honesty and safety — I received neither. I strongly urge anyone considering this dealership to think twice, get EVERYTHING in writing, and be extremely cautious. What happened to me should never happen to anyone. More

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Very nice place and friendly people to work with make the process nice and easy. process nice and easy. More

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The sales man really took the time to make notes regarding the differences with my 2020 XLe to the 2021 Limited. He got in the car and showed me how to use all the different features. I appreciated regarding the differences with my 2020 XLe to the 2021 Limited. He got in the car and showed me how to use all the different features. I appreciated his knowledge and he also set me up with the Toyota app and showed me how the Apple play works. I also appreciate the phone call a few days later asking how I like the car and reminding me to give him a call, if I had any further questions, I would recommend him to my friends. More

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Excelente servicio good communication the people work in the dealer is so nice l love it the dealer is so nice l love it More

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Really great experience! They honored the lower price when there was a discrepancy between Autotrader and their own website. Arrived at the dealership and was test-driving th They honored the lower price when there was a discrepancy between Autotrader and their own website. Arrived at the dealership and was test-driving the car within a couple of minutes. Really liked the car. Our sales guy, Zuriel, was really quick, professional and very pleasant to deal with. He was able to answer all of my many questions and really valued my time. The form filling was done quickly, as was the finance application. After that, I went to sign the financing forms with Al Cramer. He was also very pleasant and very knowledgeable and took me through all the forms I needed to sign and explained them all very clearly, so I knew what I was signing. I was presented with all the warranty options and chose the option that was best for me with no sales pressure at all. Walked out with the car within an hour and a half or so. Great work guys, you were a pleasure to deal with! More

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Wonderful person to work with, got me into the vehicle that suited my needs will definitely be coming back to zuriel in the future. that suited my needs will definitely be coming back to zuriel in the future. More

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Awesome quick and great customer service. Took care of me real quick process was fast didn't have to wait long.. very recommended Took care of me real quick process was fast didn't have to wait long.. very recommended More

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Javier y Zuriel fueron súper excelente con el proceso de comprar mi vehículo se lo agradezco mucho comprar mi vehículo se lo agradezco mucho More

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Customer service was great. Zuriel educated us around the vehicles and the financial aspect and we left with the rav4 we love!! Zuriel educated us around the vehicles and the financial aspect and we left with the rav4 we love!! More

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