matt monix

"Very good dealer, I bought my car here and I’ve told..."

- sanderslemmie Verified Customer

Very good dealer, I bought my car here and I’ve told friends about the car dealer. When the time come, I ‘lol buy my next car here

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"Very fast and good service always . Nice and friendly..."

- Man of Color Verified Customer

Very fast and good service always . Nice and friendly staff . Will return next I need a oil change. The tire quote was higher the Firestone.

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"I came in on Saturday purchased a vehicle and notice that..."

- francine_knox Verified Customer

I came in on Saturday purchased a vehicle and notice that there was something wrong with the backlight panel went back they were very rude.

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Beware of all the hidden fees and protection plans This dealer tries to charge you as you go into closing. $500 Etching Fee, $500 for a car wax they put on, and $500 for an inspection of the vehicle when they bought it (isn’t that supposed to be a standard?). Then, they try to tell you about a “mandatory warranty” that “comes with the car,” that you have to pay $1,000 for. $2,500 of hidden fees that their appointment coordinator, Shannon, told us nothing about. They are not upfront, nor honest, nor do they conduct bus with any integrity. Price listed online IS NOT the actual price.

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"Poor service issue was not resolved. I had to rent a car..."

- KAYVAUGHN53 Verified Customer

Poor service issue was not resolved. I had to rent a car at my expense for two days and the issue still was not resolved. Very disappointed!!!

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"The process seemed to take forever, no wiggle room on..."

- Kev Verified Customer

The process seemed to take forever, no wiggle room on sales, even in these rough times , warranty packages dealer package you don’t get any credit when you buy a extended one,

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"Unhelpful and disrespectful ,,they just need your money,..."

- Sam im Verified Customer

Unhelpful and disrespectful ,,they just need your money, randy was rood ,,they take care of just when they know they going to get your money

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"I was disappointed when I recently found out I had a..."

- abrown Verified Customer

I was disappointed when I recently found out I had a better loan offer than what was presented to me. I wish they gave me an option to choose which loan i wanted to use. My battery died within a month which I had to spend almost $200 to replace it. I don't know if I would return to trade in my vehicle Ask lots of questions

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"The worst vehicle buying experience i have ever had...."

- DESmith3737 Verified Customer

The worst vehicle buying experience i have ever had. Customer service was terrible. I called ahead of time to make sure a vehicle was available, when i arrived 30 minutes later, i was told the vehicle just left for detailing and it took an hour for it to come back. The sales manager got upset with me when i told him all I wanted to pay was the advertised sell price. We came to terms after 2 1/2 hours, I scheduled to come back 3 days later to pick up my purchase, when I arrived, nothing was ready. I spent 2 hours waiting for paperwork to get done and then was told the vehicle was taken back to be detailed, again! This should have been done before i arrived. After all of the wait, the salesman handed me the keys, but there was only 1 set. When asked about the second set, nobody knew where they were. I was told Sutton Ford would pay half the cost to have one made. I asked for that in writing. I was given a sheet of paper saying i was owed this, but nowhere one this document did it say "Sutton Ford" owed me this. When I asked for it on letter head, the sales manager said i was insulting him. Also, after being detailed, the truck had a tree branch stuck under the cover that wasn't there when I test drove 3 days prior, which means, after I put money down to buy, someone hauled brush in the truck before I picked it up. Hands down, worst experience ever, i will never recommend Sutton Ford, and will never return.

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This is a beautiful facility with knowledgeable staff. We bought a great used car that was prepped nicely. We will monitor website for additional purchases. We are very happy overall.

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