"Over and above effort to obtain Ford corrosion warranty"
Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape.
"Very happy with this experience"
He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy with. Not your usual used car manager he was more like a real human being.
"Milk the customer"
Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every other visit. After the last visit when they recommended several expensive repairs, I decided to take my car to an independent mechanic I had known for years. He pointed out that several items recommend by the dealer were just fine, then repaired an item the dealer had overlooked. Mt recommendation is beware of this dealer.