"Great experience "
Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service.
"Poor service and car"
Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of closing which I never received... even after emailing the salesman three times, It is now the second week in Feb. This has safety implications without written instructions on how to work mirrors etc. Also did not get a copy of the warranty page from the car window which states... "a copy of this page must be given to customer". Drove the car to FL and had the same transmission problems that Focus owners have been complaining to Ford about for years... stuttering and stumbling. This problem is a major class action suit in Australia and several states in US and has had a recall in US. Was given a 100,000-mile warranty on the transmission which sounds great until you realize it is not from Ford but another company. The fine print of the contract indicates that a $100 co-pay in required each time the vehicle is returned for service. The "fix" for the problem according to owners who have had it done is about 3,000 miles. If you drive 20,000 miles a year that equates to about $600-700 a year or $3,000-3,500 for five years in warranty costs plus the hassle of going back to the dealer or another facility for the adjustment!! Great warranty?? Shame on Ford and the dealer for follow-up. Is this customer service? Not in my book! Let the buyer beware!! Traded the 2015 at another dealer after one month and got a 2016 manual five-speed Focus. Previously had a 2009 Focus manual with 176,000 miles. Great car... what happened Ford?? Sorry Apple Ford Columbia... not a good experience at your dealership.
"Awesome Buying Experience!!"
- Robert Freeland
I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike the F & I guy were an absolute joy to work with. Apple Ford has gained a customer for life in me!!!