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Apple Ford Lincoln

4.4

434 Lifetime Reviews

8800 Stanford Blvd., Columbia, Maryland 21045
Open Now 9:00 AM - 7:00 PM Hours
Call (866) 841-9642

Top Reviewed Employees

Curtis Ford, Service Manager, Apple Ford Lincoln

Curtis Ford

Service Manager
4.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael  Johnson, Sales Consultant, Apple Ford Lincoln

Michael Johnson

Sales Consultant
2.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Saad Ali, Used Car Sales Manager, Apple Ford Lincoln

Saad Ali

Used Car Sales Manager
1.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Will Malloy, Finance Manager, Apple Ford Lincoln

Will Malloy

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

February 18, 2017

"Great experience "

- Vbdnake

Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service.

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February 09, 2017

"Poor service and car"

- Bob

Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of closing which I never received... even after emailing the salesman three times, It is now the second week in Feb. This has safety implications without written instructions on how to work mirrors etc. Also did not get a copy of the warranty page from the car window which states... "a copy of this page must be given to customer". Drove the car to FL and had the same transmission problems that Focus owners have been complaining to Ford about for years... stuttering and stumbling. This problem is a major class action suit in Australia and several states in US and has had a recall in US. Was given a 100,000-mile warranty on the transmission which sounds great until you realize it is not from Ford but another company. The fine print of the contract indicates that a $100 co-pay in required each time the vehicle is returned for service. The "fix" for the problem according to owners who have had it done is about 3,000 miles. If you drive 20,000 miles a year that equates to about $600-700 a year or $3,000-3,500 for five years in warranty costs plus the hassle of going back to the dealer or another facility for the adjustment!! Great warranty?? Shame on Ford and the dealer for follow-up. Is this customer service? Not in my book! Let the buyer beware!! Traded the 2015 at another dealer after one month and got a 2016 manual five-speed Focus. Previously had a 2009 Focus manual with 176,000 miles. Great car... what happened Ford?? Sorry Apple Ford Columbia... not a good experience at your dealership.

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February 06, 2017

"Awesome Buying Experience!!"

- Robert Freeland

I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike the F & I guy were an absolute joy to work with. Apple Ford has gained a customer for life in me!!!

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines