It was a real pleasure to go to this Service Department. Curtis Ford is a true gentleman, very kind, professional, and very cooperative. He had my car issue taken care of immediately even though I only called last night after suddenly hearing a clicking sound. When I called Mr. Ford he immediately had a good idea what the issue was, he took the car's VIN down to make sure he knew what likely was required for my specific car. I had an appointment for 0800 and I was back at my house at 0915. I highly recommend this service department and can truly say I was treated exceptionally well as was my car. This only the second time I have been at this service department, first time simply to find out where it is located. At that time I was also very well treated and even though I did not have work done, merely made an appointment for later this month, they washed my car as they did today as well. Great folks, excellent service. The N/A for price is due to my car still being under warranty so there was no cost involved.

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I couldn't be happier with the Dealership, its sales staff and particularly Justin King. Through a comedy of errors I drove away with a car that I didn't really want. When I discovered my mistake four days later and returned to the dealership the staff went out of their way to correct the problem... literally buying back the "wrong" car and selling me the correct one. Lots of paperwork and hassle on their part, but all smiles and enthusiasm toward me and my wife. Thrughout the entire process Justin kept "his cool" and his great attitude of service. When I finally drove of with "my car", Justin had made all the adjustments to the driver's compartment, including finding the radio stations I like and placing my seat exactly where it was in the other car. I appreciate the extra mile that Justin and the staff went to make me a happy camper and would certainly recommend Apple, and in particular, Justin to anyone looking for both a new car and a great sales staff. As they say in the Navy BRAVO ZULU to all.

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Apple Ford was very easy to work with, they were prepared and pricing was very good. Bernie Zetlmeisl was excellent while Timothy Colbert made a wonderful impression from the Finance Department. This dealership is highly recommended from a person that drove over 200 miles to pick up their 2014 Mustang GT.

Timothy Barko (Pittsburgh PA)

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My father worked with Nike and lee when he purchased his car last year. It was a good experience. I felt mike listened very closely to before suggesting the edge. The finance manager explained the terms of my loan and addressed all my concerns. The customer service far exceeds excellent!

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I bought a 2013 Ford F-150 Limited and the level of service was absolutely the best! Management, sales and finance department all did an excellent job. I highly recommend this dealership to anyone looking for a new or used vehicle. An overall great experience!

Clayton Kimbrough

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Curtis delivered great customer service. I brought my car in because the my car felt like it was doing something weird when I put it in reverse on a slight hill. I got frustrated when they came back and said nothing was wrong with it because I was sure it wasn't user error. So Curtis took it for a drive with me and parked in on a hill to replicate the issue. Turned out that there was nothing wrong but I wasn't crazy either. I appreciated him taking the time to ensure that I left with peace of mind.

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I just bought a new car from Bernie. He made sure I got the best deal possible and really went above and beyond to guarantee I had an easy and enjoyable experience. James was also very considerate and helpful, and really went the extra mile to make sure I was taken care of.

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Very nice dealership.
The whole process of buying a car takes way to long.
Don't think you need the girl or position of selling use add on products is needed. Can be done by sales.

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The best experience buying a car I ever had. Will definitely be purchasing all other future vehicles from Apple Ford in Columbia, MD. The salesman was very knowledgable and understood exactely what we wanted. The entire staff made sure our time at the dealership was pleasant. From the time we walked in the door, until we drove off the lot with our new vehicle, Apple Ford ensured we were satisfied with the experience and gave us the best deal around.

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From the moment I drove my vehicle into the service area yesterday, the employees were friendly, professional and helpful. The work was done so quickly and thoroughly. My experiences at Apple Ford over the last four years I've owned my vehicle have always been positive - I know they take good care of my car and I like how they value me as a customer.

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