BMW of Westlake

Another great experience! Purchased our second BMW from this dealer and Scott Wright in particular, everyone was great to work with and we will surely look to return in the fut Purchased our second BMW from this dealer and Scott Wright in particular, everyone was great to work with and we will surely look to return in the future. More

Outstanding Experiance I had the opportunity to work with Marc from BMW Westlake South on the purchase of my 335d. Purchasing a vehicle online was a first for me. Being from I had the opportunity to work with Marc from BMW Westlake South on the purchase of my 335d. Purchasing a vehicle online was a first for me. Being from Connecticut and unable to look at the vehicle on person Marc sent me pictures of the car within 10 minutes of my initial phone call with a very reasonable price. Marc provided very prompt responses to phone calls and emails. My wife and I were picked up at the airport 2 days after initial contact by Marc in a very nice 535i. BMW of Westlake let us use a loaner vehicle for the rest of the day to enjoy Cleveland while my BMW was finishing being prepared. A quick visit with Dan from finance and we were on our 600+ mile ride home. This dealership was simply outstanding. More

Excellent, customer focused dealership! BMW of Westlake is an exceptional dealer. From the introductory conversation through completion of our purchase, Scott, Bob, and Mike went out of thei BMW of Westlake is an exceptional dealer. From the introductory conversation through completion of our purchase, Scott, Bob, and Mike went out of their way to ensure our needs were met. More

Insulting Customer Service from Sales Manager Let me first explain what a great job Jeff Hughes did in communicating and negotiating with me. All my negotiations were via email or over the phone Let me first explain what a great job Jeff Hughes did in communicating and negotiating with me. All my negotiations were via email or over the phone and Jeff was very straightforward and accommodating. I have no issues with Jeff and I wish him the best of luck. The negotiated price was great and we were about to close the deal over the phone. There was only a matter of $500 difference between us, so Frank Steffen the Sales Manager was called in to "close the deal". He wanted to understand why I was unwilling to go another $500 on the price of the car. My basic reasoning was that I could wait for a better deal as there are tons of 2015 models still to be had and other dealers were making very similar deals and that I was in a position of leverage. Pretty simple. Wow! I have never been accosted on the phone from a salesperson or anyone in the service industry the way Frank attacked me. He started to engage in an emotional attack based on what I said. He basically said that he hopes that I don't find myself out of job because someone else was in a position of leverage. An indirect threat in my view! All for $500 on a $68k car! A simple "no - we can't make that deal" would have gone a long way toward me reconsidering my position. Truly unprofessional and disrespectful! But now I plan to recommend to all my friends and contacts that they avoid dealing with the likes of this dealership based on that phone call. Very disappointing! Westlake BMW, you have lost a potential customer and future ones as far as I can help it. More

Great dealership! The staff at BMW of Westlake were overly helpful and knowledgable. They made my car buying experience enjoyable and I'll be excited to do business wit The staff at BMW of Westlake were overly helpful and knowledgable. They made my car buying experience enjoyable and I'll be excited to do business with them again! Thanks for everything!! More

Superb service even before I have purchased Having just come from a not-so-great experience with another dealership, I contacted BMW of Westlake to try to pick up the pieces and assist me with t Having just come from a not-so-great experience with another dealership, I contacted BMW of Westlake to try to pick up the pieces and assist me with the purchase of my next vehicle. Scott Wright emailed me right away and apologized for what I had gone through. He went out of his way to answer every single question I had and also to discuss various options with me. I truly felt he had my best interests at heart and wasn't just trying to sell a car. He was building rapport and trust and without any pressure whatsoever. He didn't hesitate to provide an excellent price and listened to my needs and what I wanted. I have an appointment set up to look at several vehicles now with him, and I can honestly I feel confident I will be getting the best deal and service at BMW of Westlake and with Scott Wright. More

Excellent Dealership Howard Schneider was an absolute pleasure to work with at this dealership. He was very professional, knowledgeable, and accommodating. This was our fi Howard Schneider was an absolute pleasure to work with at this dealership. He was very professional, knowledgeable, and accommodating. This was our first experience buying a BMW, and as Cleveland eastsiders, we couldn't be happier with our choice to visit BMW of .Westlake. It was well worth the drive! More

Great customer service Their customer service was prompt, friendly, helpful, patient, attentive, and they really try to find a car applicable to your needs. Compared to oth Their customer service was prompt, friendly, helpful, patient, attentive, and they really try to find a car applicable to your needs. Compared to other dealerships I have been to, BMW westlake exceeded my expectations. More

Awesome experience. My Client Advisor, Ken Delk, made my first BMW buying experience awesome. Ken is professional, knowledgeable, efficient, personable, and I could not b My Client Advisor, Ken Delk, made my first BMW buying experience awesome. Ken is professional, knowledgeable, efficient, personable, and I could not be happier with my BMW experience. No pressure sales just great guidance from Ken. Mike from finance was very helpful as well. I love my new X1. Thanks again Ken and MIke. Christine DeBow More

Red Carpet Treatment BMW was initially last on my list behind the new Range Rover Sport, Jaguar XJS, and Audi A7 or A8. Since BMW was closest to my house, I stopped there BMW was initially last on my list behind the new Range Rover Sport, Jaguar XJS, and Audi A7 or A8. Since BMW was closest to my house, I stopped there first. After driving the 2015 750 Li xDrive, I was very impressed, but still a bit skeptical that it would be my choice of vehicle. After being less than impressed with the interior of the Range Rover Sport, and not completely sold on the XJS (I liked the interior and features of the BMW better), I decided to go back to the BMW dealership. I never made it to the Audi dealership. What impressed me the most was the service. The sales rep greeted me outside, but it was simply to ask me if I wanted to see something or had any questions. No pressure. After having visited the Land Rover and Jaguar dealer on 3 separate occasions before and never once greeted outside (I ultimately had to go find someone inside), this was an obvious difference out of the gate. The salesman was knowledgeable, friendly, and, based on what he gleaned to be my taste, zeroed me in on the car I ultimate chose. The car is beautiful, a head-turner, and was priced to move. The care truly gave me the "WOW" I was looking for. I was also impressed with the maintenance program, which was better than that on the Jaguar. I was treated very well throughout the process. When I went to pick-up the car, it was glistening on the showroom floor, ready for delivery. They also followed up after the sale to offer me an Encore Delivery; an opportunity to take the car back in and have them go over any features I had questions with (which are not limited). A very good experience, and a fantastic car. More