Bonneville and Son Chrysler Dodge Jeep Ram

Beware! BUYERS BEWARE!: I purchased a 2016 RHD Jeep Wrangler 2/23/16 from this dealership. One year later it stranded me in the side of the road and went in BUYERS BEWARE!: I purchased a 2016 RHD Jeep Wrangler 2/23/16 from this dealership. One year later it stranded me in the side of the road and went in for motor work. 2 days later, overheated to I brought it to Bonneville (where I purchased it) they replaced the radiator and thermostat and called me to come and pick it up because it was ready. I picked it up and 5 minutes down the road it was overheating again as well as fluctuation interior heat. I turned around and brought it back. I went back home which was a total of almost 3 hours wasted. The next day they did a flush of the heater core and called me to say it was ready again: I picked it up and the next day yet again it was overheating. I brought it back. They allegedly drove the vehicle and "could not reproduce the over heating" however, the service employee I was primarily dealing with stated on the phone that they couldn't get the thermostat to move " that much" which indicated to me that it was indeed heating up more than a 1 year old vehicle should. They could not pinpoint the problem so they told me " I don't know what to tell you" and passed the vehicle along as being "fixed". I then moved onto the sales team to get a trade in value for the vehicle as I no longer want to play games with it stranding me on the side of the road. I was given a "cash value" of $26,100 by Ron (sales) and had negotiated a price to purchase a 2014 Honda CR-V. After contacting my bank and making arrangements to proceed I learned that they "didn't want my Jeep" and they stated that "we would offer you much less than what we initially said" they are aware that she sold me a compromised vehicle which has unresolved issues (and is still under warranty) I was also told "if it overheats again, just keep driving it anyway". It is clear that this dealership does not stand behind their vehicles. They have caused a huge amount of inconvenience to me, the customer. I have been lied to, passed from manager to manager, nothing has been resolved and I am now left with a useless $33,000 vehicle and have been offered nothing but several " I don't know what to tell you"s. The worst customer service I have ever experienced. I was not able to talk to the owner. I guess I am not important enough for him to spare a moment of time. I would warn customers from purchasing from a careless dealership that has no intent to stand behind their vehicles and no concern what so ever for the satisfaction of their customers. More

Above and Beyond I purchased a new vehicle last night. I had some issues with my trade in as well as financial limitations. Todd, Bill and Rob worked for hours to ge I purchased a new vehicle last night. I had some issues with my trade in as well as financial limitations. Todd, Bill and Rob worked for hours to get me into the right car at the right price. I had been to a number of other dealerships and did not get anywhere near the customer service I received at Bonneville and Son. I highly recommend them, especially if you have had negative experiences at other places and are about to give up! More

Great experience We got exactly what we asked for, and Gary was awesome. We would definitely go back here again and we would recommend this dealership to friends. We got exactly what we asked for, and Gary was awesome. We would definitely go back here again and we would recommend this dealership to friends. More

Great experience. Rick showed us the truck we were interested in and answered any questions we had. If he didn't know the answer he researched it and was able to give u Rick showed us the truck we were interested in and answered any questions we had. If he didn't know the answer he researched it and was able to give us the needed information for a quick sale. More

"Most Pleasant People" If your interested in purchasing a new/used vehicle for yourself I would totally recommend these guys.We had bought our last Ram Truck from them and w If your interested in purchasing a new/used vehicle for yourself I would totally recommend these guys.We had bought our last Ram Truck from them and we returned to check into another possibly purchase with them. Well it ended up with us walking away yet again with a used Ram Truck this time, and it was a great pleasure dealing with Rick as our salesman this time. Rick gave us pure quality and attention making sure we walked away with what we were looking for. Thanks again Rick!! More

Surprising I stopped in to check out the Ram, figuring to be just a few minutes, well I ended up leaving having purchased a new pickup. My salesman was Todd, ver I stopped in to check out the Ram, figuring to be just a few minutes, well I ended up leaving having purchased a new pickup. My salesman was Todd, very knowledgeable of the vehicles and seemed to be dedicated to his profession. We made the numbers for both of us, and I felt I was treated fairly. I will probably return for future purchases. More

Rick was courteous, knowledgeable, patient, and honest Our experience with Rick has made us life customers of his, any future car buying or leasing needs that we have we will be coming back to Rick for hel Our experience with Rick has made us life customers of his, any future car buying or leasing needs that we have we will be coming back to Rick for help. He was patient, kind, and very accommodating which means a lot since we were there with two small children. He truly made us feel like family and his kind personality was a very rare heart warming experience. Any and all car recommendations we can pass along to Rick, we will. Thank you for top notch customer service!! More

Should have bought from them before now. I leased a new Grand Cherokee this past week and had a wonderful overall experience with Bonneville. Tom was great to work with, explaining everythin I leased a new Grand Cherokee this past week and had a wonderful overall experience with Bonneville. Tom was great to work with, explaining everything and he made the whole process very easy. Will certainly be back to see him again. Thank you Tom. More

Number 4 and counting! 4th car I have purchaed at this dealership and from Tom. The experience gets better every time. I can't say enough about the attention I get. It's 4th car I have purchaed at this dealership and from Tom. The experience gets better every time. I can't say enough about the attention I get. It's well worth the trip if your in the market. Thanks again! More

Marcel is TERRIFFIC! He has helped my whole family, right down to the granddaughter purchase cars! Dodge Chrysler and Jeep Thanks Marcel you terrific at what you do! He has helped my whole family, right down to the granddaughter purchase cars! Dodge Chrysler and Jeep Thanks Marcel you terrific at what you do! More