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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,309 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,309 reviews

February 10, 2026

Service associate reached out to a third party to handle my service contract. Cordial and efficient, communicated well. Good experience overall. More

by whazel
Recommend Dealer
Yes
Employees Worked With
Sean
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Feb 10, 2026 -

Colonial Volkswagen of Medford responded

It’s great to know our team provided efficient and friendly service while coordinating your service contract. We’re happy the communication process was clear and contributed to an overall positive experience. Thank you for trusting us with your Volkswagen and we hope to assist you again soon.

February 09, 2026

A great service was delivered to my when I had a problem in my car. Thankyou VW Medford! More

by Pamella Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2026 -

Colonial Volkswagen of Medford responded

We’re pleased our team, including Frank, could resolve the issue with your Volkswagen Tiguan promptly. Thank you for trusting us to service your vehicle and share your positive experience.

February 07, 2026

Kassey is an excellent sales person. Happy with the service and customer service. Thank you More

by khodanin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2026 -

Colonial Volkswagen of Medford responded

It’s wonderful to hear Kasey made your purchase of the used Volkswagen Taos easy. We’re glad you felt well supported by our team throughout the process. Please let us know if you need anything as you enjoy your Taos.

February 03, 2026

Dan got my vehicle in for service the same day it was brought in for service by a tow truck. He was able to diagnose the problem and got a tech on fixing it ASAP. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Swartz
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Feb 03, 2026 -

Colonial Volkswagen of Medford responded

We’re glad our team could accommodate your Volkswagen Atlas the same day and provide a prompt diagnosis. Thank you for the 5-star rating and for trusting us with your service needs.

February 03, 2026

Easy to schedule, work completed on time and without surprises. Price a little higher than expected, but not enough to argue about More

by bgwoodward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Feb 03, 2026 -

Colonial Volkswagen of Medford responded

We’re pleased you found scheduling your Volkswagen GTI service seamless and that the work was completed on time without surprises. Your input on pricing helps us understand expectations and we’re glad it was acceptable. We look forward to assisting with your GTI care in the future.

January 31, 2026

I recently leased an Atlas Cross Sport from VW of Medford and had as smooth of an experience as possible. Walking into the dealership I knew which vehicle I wanted so it was more of a "getting the numbers ri More

by josh.stephano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2026 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come!

January 30, 2026

Very efficient and cordial staff at the service department. The service was done in the assigned time with immaculate result. More

by a_malik83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2026 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2026

Sean at the front desk very helpful and upfront about everything. Set clear expectations and communicated great throughout troubleshooting of diagnostic messages I was getting on Tiguan! 4 Weeks later an More

by jffsutherland
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean L’Heurex
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Jan 30, 2026 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2026

Greg was very helpful during our shopping and purchasing of a VW Taos. It was a great experience. We look forward to enjoying our Taos. More

by ddyson123
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

January 23, 2026

Excellent communication and properly set expectations for the cost of the fix. Done quickly and cleanly. More

by Maprem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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