Colonial Volkswagen of Medford

First off I love cars but I hate buying them. I don't like the process nor have I enjoyed may of the people who are a part of that process. This is why I so highly recommend Anya at Medford VW. NO BS. N like the process nor have I enjoyed may of the people who are a part of that process. This is why I so highly recommend Anya at Medford VW. NO BS. No endless, artless attempts to pressure, corner or push you into a purchase. She is a professional salesperson. I highly value good sales people. And in the automotive sales community around Boston they are few and far between. The story: I needed a new GTI. I visited two other dealerships before Medford VW (one because I had previous experience with, one because it was in the next town over) Both were horrible -- couldn't drive the car I wanted to buy, questions about my seriousness, general suckiness. I searched on this very site for a highly rated salesperson and came across the glowing reviews for Anya. They were correct. I went over, drove the car I wanted, casually talked about price (which resulted in a really good price from my perspective), told her I needed some time to think and was respectfully given that time. When I did purchase the dealership went out of their way to hunt down the exact model I wanted. When there was an issue with the terms of my lease Anna, the business manager, worked those issues out in my favor. Throughout Anya was able to move the deal along without the stupid application of pressure or the rude and pushy pettiness that so many car sales people seem to fall into as a default way of operating. The point is if you are looking for a new VW you owe it to yourself to visit Anya. I have bought a lot of cars and typically am not the kind of guy to write one of these reviews up, especially one this positive and glowing. But she and VW in Medford earned the praise. They earned my business. And I think, if you visit them, you'll find they will earn yours too. More

I am a first time car leaser and my experience with Colonial could not have been better. After shopping around and having miserable experiences with other dealers, I was immediately at ease at Colonial Colonial could not have been better. After shopping around and having miserable experiences with other dealers, I was immediately at ease at Colonial. Bill Burns treated me with friendly respect and helped me get exactly what I wanted at the best possible price. The car was delivered immediately as promised and Bill spent over 2 hours with me after the agreement was completed. Anna in the finance department walked me through the entire lease and was a was a true delight. I was never rushed or pressured. I would recommend this dealership, and especially Bill Burns, to anyone looking for a car. In fact, I just recommended him to one of my best friends as she is also a first time car buyer. Thanks for everything, Bill! More

I went in to Colonial VW to trade in my 2001 Jetta for a new car. Greg had spoke with my fiance prior to our visit about what my current car and what I was looking for. Greg was up front and honest in discu new car. Greg had spoke with my fiance prior to our visit about what my current car and what I was looking for. Greg was up front and honest in discussing my options in terms of price, trade in value, and features of the car I had chosen to lease (2010 Jetta Limited Edition). The whole process was quick and painless. Thanks, in part, to additional help from Anya. I was given the ultimate decision about making the choices I made, I never felt pressured and I never felt like I was being had or scammed. I feel like the auto industry is learning some good lessons about treating paying customers with respect now because of the economy. The last few years or so I felt like the quality and service from auto dealers and personnel has been shoddy at best. I'm happy to say that this experience has changed my mind. It was fair, honest, and friendly. I know I am in good hands and would recommend Colonial VW to family and friends. More

Having previously purchased a Saturn (no haggling) and a Mini (also no haggling), I had a certain dread about getting a new car. Greg C. took fabulous care of us. Not only did he answered my 5-million que Mini (also no haggling), I had a certain dread about getting a new car. Greg C. took fabulous care of us. Not only did he answered my 5-million questions and let us test drive several cars with our 7-month old but then he did NOT harass us when it took us over a month to finally decide on what type of car we wanted. Greg is a definite car enthusiast and could easily explain all of the pros and cons of the cars we were looking at. He always listened to our preferences and never pressured us to get things we weren't interested in. After having been to a few dealerships who employed snakes or idiots, it was so refreshing to work with the folks at Colonial VW. More

I purchased a new Jetta TDI Wagon from Colonial. They were extremely helpful and very patient with me. They made the process very smooth and painless. I was never pressured and was always treated well. were extremely helpful and very patient with me. They made the process very smooth and painless. I was never pressured and was always treated well. I have not had a VW in a long time (my last one was air cooled), but based on this experience I'd buy another car from them. I got a chance to tour the service and parts department; both seemed clean and organized. The whole place appeared to be well run. Everyone working their was customer oriented. I have not used either yet, but I plan to do all my service at their facility. I picked Colonial because they are close to my house, but after talking with the staff (and buying the car) I would work with them even if they were not close to my home. More

In June 2009, after researching various VW dealerships in my area, I decided to go to Colonial VW after reading the reviews of Anya as a salesperson there and the service comments. After being a Nissan "fam my area, I decided to go to Colonial VW after reading the reviews of Anya as a salesperson there and the service comments. After being a Nissan "family" for many years, having purchased 6 Nissans over the years, we decided to look into buying the new Turbodiesel VW Jetta. Anya's outstanding knowledge and service closed the deal, I orderd my new 2010 VW Turbodiesel Jetta stationwagon, and waited for it to be delivered, which was going to take a few months. Shortly thereafter, my daughter was planning a move to California, and we felt that her 2001 Nissan Sentra was not up to making the trip with all the miles that it had on it. Instead of buying another Nissan for her, I brought her to Anya, and purchased a VW Turbodiesel Jetta sedan. for her. She couldn't be happier with her new Jetta, along with the fuel mileage, and all of the features that it has. I have been in to have my new 2010 Jetta for a courtesy check, and met Dave the service manger for the first time. He was ever so friendly, and treated me with so much courtesy. I can't wait to go back and see him again! All the the people involved with the purchases of our cars were great, including Anna in finance. I would absolutely recommend this dealership to my friends. Kathy Segal More

I initially called about purchasing a left over 09 sel routan they 2 of them for sale which were marked down alot from the original price. Unfortunateley I called a little late inquiring about them becaus routan they 2 of them for sale which were marked down alot from the original price. Unfortunateley I called a little late inquiring about them because the routans were already sold. Thankfully Tony Kennedy was very helpful in accomodating me with locating 3 more sel 09 routans 2 of whch were black and one silver. He toldme they were equipped the same as the models they previously sold. He gave me an awesome deal on the black sel 09 routan. It's a beautiful vehicle my wife and I love it. Also we got a great deal on our trade in which I'm very thankful for. they are great people to work a deal with and friendly More

So with no initial plan of buying, I discovered an 09 VR6 cc (new) with a wicked discount. With absolutely no pressure, I was offered a great deal, no back and forth, and everyone worked hard to make it wor cc (new) with a wicked discount. With absolutely no pressure, I was offered a great deal, no back and forth, and everyone worked hard to make it work as per my needs. This is how it should be, always and forever. Thank you Richard, Ken and especially Anna. The car rocks, and so does Colonial VW. More

"No pressure" is what their hold message says on their phone system - and they mean it. Our salesman Tony was the anti-salesperson. He gave us all the info we needed and didn't pressure us at any point. H phone system - and they mean it. Our salesman Tony was the anti-salesperson. He gave us all the info we needed and didn't pressure us at any point. He was polite and respectful. After the purchase, he took me on a tour of the entire dealership and explained every feature of my car. We had a couple early issues with this used car but Tony followed up to make sure they were resolved and that we were happy. Everyone else at the dealership was friendly and helpful. I highly recommend Colonial Volkswagen of Medford. More

Jason was by far the most prompt in responding to my "Quick Quote" request. He was also the clearest in answering my questions and understanding my needs about the kind of car I wanted. He made it pos "Quick Quote" request. He was also the clearest in answering my questions and understanding my needs about the kind of car I wanted. He made it possible to obtain the car I really wanted, which was hard to find. For the first time with a dealership, he made us feel that he really wanted to help us get what we needed without feeling pressured. The entire staff we dealt with at the dealership was very friendly and helpful. We will definitely recommend Jason and Colonial of Medford to anyone. More