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Colonial Volkswagen of Medford
Medford, MA
2,211 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,211 reviews
March 04, 2025
Ease of making appointment. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. More
by JC
Verified CustomerEmployees Worked With
March 03, 2025
I had a great service experience- the staff who helped me were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra wor were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra work my car did not necessarily need, all to make a buck. I'll admit, I was prepared to have a similar encounter at Colonial but I am pleased to say I did not. The only 'extra' recommended work they suggested was to repair a very obvious hole in my tire, which Frank pointed out to me but did not push me to fix at Colonial because they did not have the same tire available (I really appreciated the honesty!). My only issue (and thus 4 stars) was the cost of the service, which I found to be a bit overpriced for the work done, but dealerships always come with a price tag and I knew that would happen before I walked in. I would recommend Colonial service dept to other VW owners without hesitation. More
by Corinna
Employees Worked With
February 27, 2025
From the moment I walked in, I had great service! I love my 22 Tiguan! I had an easy, pressure-free experience with Steve and then John was so efficient with my financing. When I came to pick the c I love my 22 Tiguan! I had an easy, pressure-free experience with Steve and then John was so efficient with my financing. When I came to pick the car up, I got to meet with Paul, who again, was friendly, helpful, and genuinely happy for me and my new car. Thank you for a positive car buying experience! More
by jakbenn25
February 26, 2025
Great customer service, I felt listened to about my car issues, and excellent on keeping me informed. issues, and excellent on keeping me informed. More
by genies76
February 26, 2025
Great service. Set expectations and finished everything on time. Comfortable waiting area while work is being done. Set expectations and finished everything on time. Comfortable waiting area while work is being done. More
by PEL.STOCKWELL
February 26, 2025
Professional, courteous, and efficient. I was very satisfied with the service I received. Would highly recommend I was very satisfied with the service I received. Would highly recommend More
by jjcavanaugh
February 25, 2025
They did an awesome job, I had to wait for my car there, so they expedited my car, was quick and painless so they expedited my car, was quick and painless More
by BCONNORS13
Employees Worked With
February 22, 2025
Great service from Kevin - thank you! From selecting our car to picking it up fully charged and ready to go, he was fast, clear and explained everything really well. From selecting our car to picking it up fully charged and ready to go, he was fast, clear and explained everything really well. More
by kristen42
Employees Worked With
Kevin Umana
February 20, 2025
Thanks for the excellent service on my car as always. Highly recommended location for purchasing a car! Highly recommended location for purchasing a car! More
by christos.kokkalis
February 20, 2025
Very good 5 stars good for CSI scores no problems with service and dealership got me in quick service and dealership got me in quick More
by bconley518
