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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,945 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,946 reviews

February 07, 2023

Dealership service is fast and organized, they get you in and out fast and have fantastic service reps. More

by TCMASTERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
February 04, 2023

Service was great per usual. Have worked with Frank a number of times on multiple vehicles. He is always a pleasure to work with. More

by crschwarze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
February 02, 2023

I am a 9 year customer of Colonial and they have taken great care of my vehicle . More

by DAVIDRDEFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Bowes
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Feb 03, 2023 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
February 02, 2023

Every visit I've made to Colonial has been great. They are always up front, honest and helpful. The Sales Department was great when I purchased my vehicle and the Service and Parts Departments have More

by BUSHKOFFALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
February 02, 2023

The service was great! Kiiara was a pleasure to work with as well! She kept me up to date and made sure I knew what was going on with my car and when I could pick it up and More

by chak.yeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiiara
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Feb 03, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Kiiara here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
January 31, 2023

Clean, courteous, and very professional. Easy to schedule online and addressed all my concerns in a timely fashion. More

by m_dewey13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
January 29, 2023

Every one in this dealer is doing very good job, let me feel so comfortable. Thank you all and especially Dan. More

by EMADDUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan from the service dept
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Jan 30, 2023 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
January 28, 2023

NEVER RESPONDED TO MESSAGES, NOT EVEN SERVICE DIRECTOR. LEFT 3 MESSAGES, 1 EMAIL AND 1 VOICEMAIL More

by GUSTAVO.GOMEZ827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from service
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Feb 01, 2023 -

Colonial Volkswagen of Medford responded

Gustavo, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
January 28, 2023

Got my car back early faster than I expected and good service very polite people More

by DACHAPONM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank and our service team met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
January 28, 2023

Steve Warren was very helpful, thanks for helping me purchase a new atlas cross sport. Will recommend to my friends. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Tony responded

Great dealership

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