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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
714 Reviews

714 Reviews of Colonial Volkswagen of Medford - Service Center

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November 02, 2020

The latest service at Colonial Volkswagen of Medford was excellent. And the stuff was very professional and very helpfull during the service. I hope my experience with the dealership will be the same in fut More

by ALAIKHTER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Nov 02, 2020 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 20, 2020

Brought our Passat in to be serviced and discovered that the transmission was shot and they ordered a new one, but after installing it and test driving, it was determined that the transmission had issues, s More

by JBHANLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in service
Oct 21, 2020 -

Colonial Volkswagen of Medford responded

Thank you, Jim, for taking the time to share your thoughts on working with Dan and our service team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 19, 2020

Very easy and fast service. In and out, no problem. Parts dept. was helpful finding and pricing roof rack. Looking forward to next visit. Thank you. More

by CAM.HICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 19, 2020

Worked with Rusty! He was quick and ensured my recall and airbag wiring was completed efficiently. Would definitely recommend to people looking to buy or have their VW fixed More

by lfdoherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty
Oct 19, 2020 -

Colonial Volkswagen of Medford responded

It's great to hear that Rusty was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 18, 2020

Expensive.A punture repair for $26 Is way too much. You Expensive. A punture repair for $26 Is way too much. You guys need to slow down on pricing or you would loose look of serving customer . Reevaluate More

by debasishdey18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of these above
Nov 04, 2020 -

Colonial Volkswagen of Medford responded

Hello, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact me. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 17, 2020

I come here every year to do an annual check of my VW Tiguan. This team is quick and efficient and they do quality work. I would not go to any other service team. More

by Tati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2020

Colonial VW always finds a way to accommodate my needs. The staff is always professional and does its best to meet the needs of its customers. More

by SIBARGUEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Colonial Volkswagen of Medford responded

Thank you for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 16, 2020

I’ve been doing my services at colonial vw for a few years now. The people there are very helpful. I had a great experience every time. More

by JR
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan, Frank
Oct 17, 2020 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad you've had a consistently positive experience here at our dealership, and we look forward to seeing you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 15, 2020

A perfect experience at Colonial VW in Medford.I went for 40000 mile service interval.Quick,comfortable and professional.Thanks Frank.Great location and clean More

by JOHNREGO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
Oct 15, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 14, 2020

They were quick and efficient. Everyone that Is had contact with in the service department were helpful and knowledgeable. I enjoyed my time and interaction there. More

by BIGDEAL231
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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