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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,714 Reviews

2,714 Reviews of Gatorland Toyota - Service Center

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June 01, 2024

They were helpful and quick to get the work done. I didn’t buy this truck there, but I have bought several other vehicles here and I like dealing with them. More

by tbfan25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

I was pleased with the service , I will come back if you keep the monthly coupons More

by dardas_6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're delighted to hear you were pleased with our service. We'll keep the monthly coupons coming. We look forward to seeing you again soon!

May 31, 2024

Outstanding. My service advisor Shad is the definition of the perfect service advisor. Great customer service, trust, complete openness and no surprises. The tech More

by 1forlexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Gatorland Toyota responded

Thank you for your excellent review! We're thrilled to hear about your outstanding experience with Shad and our service team. Providing exceptional customer service, trust, and transparency is our top priority. We'll pass along your compliments to Shad and our technician. We look forward to serving you again and appreciate you spreading the word about Gatorland Toyota's service department!

May 25, 2024

comfortable setting while you wait for your car. they worked with me through the day. its a very comfortable and convenient place to be while waiting for your car. More

by theanzeses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sciotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Gatorland Toyota responded

Thank you for sharing your positive experience with us! We're delighted you found our waiting area comfortable and that our team worked with you throughout the day. Providing a convenient and pleasant environment for our customers is a top priority, and we're glad to have met your expectations. We look forward to serving you again!

May 24, 2024

No follow through when they say they’re calling when car is ready to be picked up. More

by nanalula
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Kendall was fantastic. He kept me informed all during my car service. I would prefer for to be my service manager from now on. In addition the waiting area is always cle More

by ktincs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Zelaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayton in sales is our family favorite. my granddaughter loves him
May 28, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're happy Kendall provided excellent service and informed you throughout your visit. We'll make sure he knows how much you appreciate his efforts. We're also glad you find our waiting area clean and comfortable. We look forward to serving you again soon!

May 24, 2024

Attempted to sell service and this varies with each visit ranged from filters to transmission More

by Buzzy.guillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ainsworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Mella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Mullins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Voss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Zelaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Gatorland Toyota responded

Thank you for your feedback. We apologize for any inconsistencies you've experienced during your visits. Our goal is to provide clear and consistent service recommendations. If there's anything we can assist you with or have any additional feedback you'd like to share, please don't hesitate to contact our service director, Jon Dansby, directly at Jdansby@gettel.com.

May 22, 2024

Good service and nice staff. They were pretty quick to get everything done on time. More

by Joanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're thrilled to hear that you received good service from our staff and that everything was completed promptly. We look forward to serving you again in the future!

May 22, 2024

We were called for service on our 24 Grand Highlander with 4,500 miles. We waited 3 hours and were informed the only thing completed was a tire rotation. the oil change is not due until 10,000 miles. Dis More

by mgomez09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not known
May 21, 2024

Your service is excellent, you always update me with any details my car needs. I especially thank my service agent Nancy, she is very kind and very friendly, I love her availability. More

by Paocontrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Gatorland Toyota responded

Thank you so much for your kind words! We're happy you had a positive experience with our service. We're glad that Nancy provided exceptional care and attention. Your feedback means a lot to us, and we'll pass along your compliments to her. Thank you for choosing Gatorland Toyota!

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