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4,788 Reviews of Klaben Ford Lincoln - Service Center
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June 04, 2024
They took care of the problem fast and my service person Kim talked me through the whole process! Kim talked me through the whole process! More
by jodywhite86
Verified CustomerEmployees Worked With
Helpful June 04, 2024
Professional,helpful an outstanding service department I wish I would have used sooner. Great place. wish I would have used sooner. Great place. More
by AAGREER69
Employees Worked With
June 03, 2024
I recently had the pleasure of working with Craig Hutchinson at Klaben Body Shop, and I couldn't be more impressed with the service I received. From start to finish, Craig went above and beyond to en Hutchinson at Klaben Body Shop, and I couldn't be more impressed with the service I received. From start to finish, Craig went above and beyond to ensure that my experience was nothing short of exceptional. Overall, my experience with Craig Hutchinson at Klaben Body Shop was outstanding. His professionalism, expertise, and commitment to customer service truly set him apart. I would highly recommend Craig and the Klaben Body Shop team to anyone needing auto body repairs. Thank you, Craig, for your exceptional service! More
by Peanut2606
Employees Worked With
June 03, 2024
Klaben service and Joe French are both top notch. Very polite and helpful answered all my questions Very polite and helpful answered all my questions More
by pekarski01
Employees Worked With
June 03, 2024
I needed new headlights before a road trip, and they got them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability More
by fairyrain826
June 02, 2024
Call back for status of my car and difficulty scheduling service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recordi service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recording said leave a message and we will call you back in 15 minutes. All three times no call back. Number 2- I made my appointment on line. took my car in on the 29th of May. I met with Anthony Thurman he informed me it would take around 3 1/2 hrs to complete my install. After waiting 2 hrs. I was told it was going to take another 3+hrs.to complete. He arranged a ride home and he was to call me on the status of my car later in the day. He never called me. Number 3- Anthony called me the next morning and told me my car was not ready and said he would call me around 11 or 12 and give me an update. I waited till 1:00 still no call. I called and asked to speak with the service manager (Aaron)and asked if he could find out the status of my car. He said to leave my number and he would call me within 20 min. I asked him if he was sure that he would call me back. He got defensive and said "If I said that I would call you back I will call you back". I wasn't surprised when he did not call me back. I did receive a call from Anthony and he told me my car could be done by the end of the day. It was not. I received my car the next morning May 31 at 11:30. I must say that was a long 3 1/2 hrs. More
by ezepernick
June 02, 2024
Had an excellent experience. Gavin was very helpful and courteous and took the time to explain everything. Gavin was very helpful and courteous and took the time to explain everything. More
by m.mlong
June 02, 2024
Klaben always seems to go above and beyond in both sales and service. On my last service Joe French was even thoughtful enough to pull my car back inside after service so I didn't have to go out in the rai and service. On my last service Joe French was even thoughtful enough to pull my car back inside after service so I didn't have to go out in the rain to get it. He is just very thoughtful and kind. More
by lovejoykristen
Employees Worked With
June 01, 2024
I was impressed with their immediate response to the issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. More
by G.BERNARDO2013
May 31, 2024
Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More
by rodzeck
