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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,382 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,382 reviews
July 21, 2024
Barry was fantastic to work with on our recent purchase he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy More
by hunt831
Helpful July 17, 2024
Everyone was very helpful throughout this experience. Kyle made the car buying purchase so easy and enjoyable. Kyle made the car buying purchase so easy and enjoyable. More
by premenick
July 15, 2024
I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!” simply because this dealership is “The best of the best!” More
by queenbee3
Employees Worked With
July 15, 2024
Barry was great to work with in our purchasing experience. When in the market again we will look there first due tot he customer service. experience. When in the market again we will look there first due tot he customer service. More
by Will and Rachel
July 13, 2024
Great selection. Reasonably priced. Flexible hours. In house financing. Service department is fantastic. No pressure. Reasonably priced. Flexible hours. In house financing. Service department is fantastic. No pressure. More
by geeze_psuxc
Employees Worked With
July 10, 2024
Thank you so much for the way you handled my purchase of my 2017 Mercedes. Barry London was the perfect salesperson. No pressure and so kind. A special shout-out to Barry. Enjoying my new ride! my 2017 Mercedes. Barry London was the perfect salesperson. No pressure and so kind. A special shout-out to Barry. Enjoying my new ride! More
by jkonkus1256
Employees Worked With
July 05, 2024
Friendly staff. Process was fairly quick compared to other experiences we have had in the past. Process was fairly quick compared to other experiences we have had in the past. More
by kellyandy2097
June 20, 2024
This transaction was very smooth. Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Fergus Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Ferguson. More
by michael75
June 20, 2024
Kyle Swanson was amazing to work with during my car purchase process. He is professional and kind. This was my best experience buying a vehicle ever! Mercedes Benz of Hagerstown is top notch when it co purchase process. He is professional and kind. This was my best experience buying a vehicle ever! Mercedes Benz of Hagerstown is top notch when it comes to excellent customer service. More
by butterfly7573
Employees Worked With
June 18, 2024
Friendly and knowledgeable staff. Ron listened to what were looking for and guided us to an unexpected fabulous find. While we came window shopping, we left with a new beauty. Paperwo Ron listened to what were looking for and guided us to an unexpected fabulous find. While we came window shopping, we left with a new beauty. Paperwork was fast and painless. Will be back when it's time for a replacement for my husbands car. More
by Luvofcandles
