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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

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Employees
Reviews
Vehicles
4.6
637 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 637 reviews

June 08, 2024

Brought my car for service. It Was done on time and great service provided! Thanks! More

by Ss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that your recent service experience with us was both timely and provided great service. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 05, 2024

The service team at OCMB is second to none! !!Frank Devita is amazing but with Frank Scott gone the new service manager has big shoes to fill Mr Scott always was a constant professional and grea More

by CRAIGNOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you've had an exceptional experience with our service team at MBOC. Frank Devita truly is amazing, and we appreciate your kind words about him. We understand that Frank Scott's departure may leave big shoes to fill, but rest assured, we are committed to maintaining the same level of professionalism and service excellence that you've come to expect. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 05, 2024

We scoped out a few dealerships and this was the most attentive, patient and knowledgable dealership we came across. Chris was happy to share everything he knew about sprinters and did not treat us any d More

by estherkfell
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you found our dealership to be the most attentive, patient, and knowledgeable during your search. Providing exceptional service and support to our customers is our top priority, and it's fantastic to know that Chris went above and beyond to share his expertise about Sprinters and accommodate your needs. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 03, 2024

Very good customer service and friendly people I would recommend Victor! He was very patient and helpful. More

by iwallwayslovu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caiya Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Pensa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Víctor
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 02, 2024

Salesman Victor was very accommodating. He allowed me to test drive three different models. He and the staff allowed me to pick out the vehicle I wanted and gave me a price below sticker p More

by DAVIDMAGISTRO
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I was greeted by a manager who put me with salesman Victor, but I don't recall his name. Nothing but excellent service and no wait
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that Victor provided you with exceptional service and accommodation during your car-buying experience. We're also glad that our team went above and beyond to assist you, even staying late to ensure you could drive off in your dream vehicle the same day. Your satisfaction is our top priority, and we're delighted that we could make your car-buying experience enjoyable and hassle-free. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 02, 2024

It was such a pleasurable experience, leading a new vehicle with this dealership. Eric made the entire thing so smooth and easy. He is a true professional. And Thomas was also fantastic to deal with, More

by PWESTERB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that your experience with us, especially with Eric and Thomas, was so pleasurable. Making the car-buying process smooth and easy is our goal, and it's fantastic to know that Eric's professionalism and Thomas's excellent service contributed to your satisfaction. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 01, 2024

Scott and everyone at the Mercedes Benz dealer was responsive and did an excellent job and on time. More

by LAQUETPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott and our team at the Mercedes-Benz dealership provided you with responsive and excellent service, ensuring that your needs were met on time. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 01, 2024

Service center was clean and efficient. The waiting area and bathroom were clean and pleasant. More

by ROSIE519
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're thrilled to hear that you found our service center to be clean and efficient, and that you had a pleasant experience in our waiting area and restroom. Providing a comfortable and welcoming environment for our customers is important to us, and we're glad that our efforts contributed positively to your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 01, 2024

No stress involved. It was the most comfortable and seemless experience I've ever been at a car dealer. Everyone was so kind and helpful. Specially Victor was very kn More

by NAMJOO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that your experience at our dealership was stress-free and comfortable. Providing a seamless and enjoyable experience for our customers is our top priority, and we're delighted that our team, especially Victor, was able to make that happen for you. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 31, 2024

Great experience. Kept informed the entire time. Emari was very professional and kept me informed the entire time. More

by EATKINS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E’mari was super helpful! Very professional.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience and that Emari provided you with professional service while keeping you informed throughout the entire process. Customer satisfaction is our top priority, and it's wonderful to know that E'mari's communication and professionalism contributed positively to your experience. We'll be sure to pass along your kind words to E'mari. Warm regards, Michael Hill mhill@benzelbusch.com

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