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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
544 Reviews

544 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 16, 2024

They care about the customers. Honest. Always make sure to provide excellent customer service every visit. More

by TAMELL.MITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Very happy. very happy. Not very excited with 15 word review, but still very happy with all the people I dealt with. More

by nycalmail2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caiya Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Staffs are welcoming and friendly, trying to accommodate clients needs and inquiries, service was alright, we are satisfied. More

by TSITA998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your review! We're delighted to hear that you found our staff to be welcoming, friendly, and attentive to your needs and inquiries. Ensuring that our customers feel valued and well taken care of is our priority, and we're glad that you were satisfied with the service provided. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

Omar was exceedingly helpful and professional- communicated promptly and followed through as needed. I was really impressed with his service. More

by CHLOESCHUYLER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Always top notch service. Staff is awesome and professional. VIP treatment every time I visit. More

by Mikelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caiya Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

June 11, 2024

We got an Appointment right away that fit our schedule. Prompt service. No issues. Had coffee also. More

by GF9716
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that we were able to accommodate your schedule with an appointment right away and provide prompt service during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 10, 2024

Love this Dealership! ! Professional at its best! Will come back thank you all for your help More

by OCASALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you love our dealership and that you experienced professional service at its best during your visit. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 09, 2024

Scott was extremely helpful in resolving my issues in a timely manner. Always Proffesionals and follows up after my issue has been resolved. This is my second vehicle and I have been nothing but pleased wi More

by EMOJICA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott provided you with extremely helpful and timely assistance in resolving your issues. Ensuring that our customers receive professional and thorough service is our top priority, and it's fantastic to know that Scott's efforts have consistently met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 08, 2024

Brought my car for service. It Was done on time and great service provided! Thanks! More

by Ss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that your recent service experience with us was both timely and provided great service. Warm regards, Michael Hill mhill@benzelbusch.com

June 05, 2024

The service team at OCMB is second to none! !!Frank Devita is amazing but with Frank Scott gone the new service manager has big shoes to fill Mr Scott always was a constant professional and grea More

by CRAIGNOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you've had an exceptional experience with our service team at MBOC. Frank Devita truly is amazing, and we appreciate your kind words about him. We understand that Frank Scott's departure may leave big shoes to fill, but rest assured, we are committed to maintaining the same level of professionalism and service excellence that you've come to expect. Warm regards, Michael Hill mhill@benzelbusch.com

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