Schaumburg Toyota - Service Center

I am writing to express my dissatisfaction with the customer service I received when I called your dealership on 08/20/25 to obtain a quote for replacing the brakes and rotors on my Toyota Tacoma. Upo customer service I received when I called your dealership on 08/20/25 to obtain a quote for replacing the brakes and rotors on my Toyota Tacoma. Upon calling, I was transferred through six different extensions before finally reaching the parts department. This process was frustrating and time-consuming, as it seemed there was no clear protocol for handling such inquiries. Once connected to the parts department, the representative was unwilling to provide a comprehensive quote. Instead, they insisted on pricing each part separately and expected me to independently determine the labor costs. This approach was unhelpful and did not meet my expectations for professional assistance. When I requested to speak with a manager to address these issues, I was simply transferred back to the service department without any resolution or further escalation. This experience was unacceptable and reflects poorly on your dealership’s commitment to customer satisfaction. As a Toyota owner, I expect better support when seeking maintenance services for my vehicle. I kindly requested and provide me with a proper, all-inclusive quote for the brake and rotor replacement, including parts and labor. I did not get this . More

Very nice people. Always very courteous. Short waiting time and very thorough and thoughtful. Great people Always very courteous. Short waiting time and very thorough and thoughtful. Great people More

Always friendly and efficient, took care of what I came in to have accomplished - much appreciated in to have accomplished - much appreciated More

Many thanks for the good and fast service! Best regards! Actually, no word is needed. Best regards! Actually, no word is needed. More

Bart and the team at Schaumburg Toyota did a great job. Not only did I get the oil changed, but the recall was taken care of while I waited. Not only did I get the oil changed, but the recall was taken care of while I waited. More

The service department is top notch; the service writer teams always are effective, efficient, and informative. And coffee is available. What more could I ask? teams always are effective, efficient, and informative. And coffee is available. What more could I ask? More

Awesome good service, friendly environment. The cookies, water and goodies are a nice addition to the place. The cookies, water and goodies are a nice addition to the place. More

Bart and the team at Schaumburg Toyota did a thorough, fast and efficient job in taking care of my vehicle. Always a pleasure servicing my vehicles there! fast and efficient job in taking care of my vehicle. Always a pleasure servicing my vehicles there! More

My family only drives Toyota and that is partly because of the service department at Schaumburg Toyota. I get all my regular service work done there and when I’ve had issues they have always set me up for of the service department at Schaumburg Toyota. I get all my regular service work done there and when I’ve had issues they have always set me up for success! When my car needed to stay waiting on a part, they gave me a loaner car without hesitation. Ezequiel (Eze) is the best service advisor, but anyone you work with there is pretty great too. It’s hard to find a trustworthy dealership sometimes and nerve wrecking to get service work done (especially as a female), but Schaumburg Toyota has always treated me with respect and integrity!! More

Courteous staff performed the 10,000 mile service quickly and accurately. I highly recommend Schaumburg Toyota's Service team. and accurately. I highly recommend Schaumburg Toyota's Service team. More