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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
652 Reviews
Call Service Center (352) 387-1330

652 Reviews of Volkswagen of Ocala - Service Center

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June 13, 2024

Best dealership I have ever used and that is a 50 plus year span.Clean, neat ,orderly. More

by Dcorno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2024

Great service, very thorough. Friendly staff. I would recommend them to anyone who is looking for a car or needs service. More

by agwmedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

I just had my 2K service done. Service was on time and professional. I was very pleased with everything. More

by wctodisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 06, 2024

got 20k service done on my atlas and they went above and beyond with helping me. they even sent me a video on the status and progress . they detailed my car and it looked brand new and shinny. love it More

by mlop0880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Volkswagen of Ocala responded

It's fantastic to hear about your positive experience with the 20k service on your Atlas! Going above and beyond to assist you and keeping you informed with a video on the status and progress is a great example of excellent customer service. And there's nothing quite like the feeling of getting back a freshly detailed car that looks brand new and shiny. Thanks for sharing your feedback and for the 5 star review!

Helpful
June 06, 2024

Rapid check in. Excellent service department. Comfortable environment. Like the car wash option after service is completed. More

by Alina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Volkswagen of Ocala responded

We are so glad you enjoyed your visit with us, thank you so much for sharing you great experience!

Helpful
June 05, 2024

Dealership was extremely clean and well maintained. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Biros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your visit!

Helpful
May 30, 2024

Always great, friendly service. We wouldn’t take our VW any where else but VW of Ocala. More

by RCONCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you always receive great, friendly service at VW of Ocala. Your loyalty means the world to us, and we're grateful for the opportunity to continue serving you and your VW. We look forward to seeing you again!

Helpful
May 26, 2024

Great customer service. Great communication. No stress, easy to drop off and pick up. Shuttle service is good. More

by lea10241981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that you enjoyed our great customer service and seamless drop-off and pick-up process. It's wonderful to know our shuttle service was helpful as well. We look forward to serving you again!

Helpful
May 26, 2024

Most staff I have encountered at the dealership have been very cordial with no issues. More

by garyandlisapayne
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review and feedback! We're glad to hear that your interactions with our staff have been positive overall. If there's anything specific we can do to improve and earn that fifth star next time, please feel free to let us know. We appreciate your support!

Helpful
May 25, 2024

Great customer service Always effective Mr Fuentes is awesome and very helpful with all our questions More

by freddy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're delighted to hear that Mr. Fuentes provided you with great customer service and was able to answer all your questions. We appreciate your feedback and look forward to assisting you again!

Helpful
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