Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Ocala - Service Center

Ocala, FL

4.7
646 Reviews
Call Service Center (352) 387-1330

646 Reviews of Volkswagen of Ocala - Service Center

Sort by
May 30, 2024

Always great, friendly service. We wouldn’t take our VW any where else but VW of Ocala. More

by RCONCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you always receive great, friendly service at VW of Ocala. Your loyalty means the world to us, and we're grateful for the opportunity to continue serving you and your VW. We look forward to seeing you again!

Helpful
May 26, 2024

Great customer service. Great communication. No stress, easy to drop off and pick up. Shuttle service is good. More

by lea10241981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that you enjoyed our great customer service and seamless drop-off and pick-up process. It's wonderful to know our shuttle service was helpful as well. We look forward to serving you again!

Helpful
May 26, 2024

Most staff I have encountered at the dealership have been very cordial with no issues. More

by garyandlisapayne
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review and feedback! We're glad to hear that your interactions with our staff have been positive overall. If there's anything specific we can do to improve and earn that fifth star next time, please feel free to let us know. We appreciate your support!

Helpful
May 25, 2024

Great customer service Always effective Mr Fuentes is awesome and very helpful with all our questions More

by freddy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're delighted to hear that Mr. Fuentes provided you with great customer service and was able to answer all your questions. We appreciate your feedback and look forward to assisting you again!

Helpful
May 20, 2024

Very professional staff at Volkswagen. Very happy to have bought a vehicle there! Appreciate it David. More

by BEAULAURIERTHOMAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our professional staff. We'll be sure to pass along your appreciation to David. Enjoy your new vehicle!

Helpful
May 16, 2024

Excellent service I got a problem with the air conditioning give me and appointment fixed the same day.nice and clean place More

by lizette_13pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad we could quickly resolve your air conditioning issue and that you found our facility nice and clean. We appreciate your feedback and look forward to assisting you again!

Helpful
May 08, 2024

Just 1 word “ perfect” services , friendly peoples, helpful, great shop, great waiting room with beverages and snacks More

by j.lovric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Volkswagen of Ocala responded

Thank you for your positive feedback! We're delighted to hear that you found our services perfect and our team friendly and helpful. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
May 06, 2024

Went in for a tire issue, went in and they took care of it, Fez is wonderful. More

by mimeta21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivon
Report | Print
May 10, 2024 -

Volkswagen of Ocala responded

We are so glad Fez and our team could get you back on the road safely! Thank you so much for taking the time to leave us a 5 star review.

Helpful 1
May 02, 2024

We moved from Ohio to the area in 2022 with our VW Atlas. Danny was my first service technician, and now the service manger. While service team is great, Danny really stands out. Recently my car was in f More

by A_Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Danny and our service team went above and beyond to ensure your satisfaction. It's our priority to provide exceptional service to all our customers, and Danny's attention to detail and dedication to your needs exemplify our commitment to excellence. We're grateful for your loyalty and trust in choosing to drive the extra distance to work with us. Rest assured, we'll continue to strive for excellence and provide you with the top-notch service you deserve. We look forward to serving you again in the future!

Helpful
May 01, 2024

They are the only vw dealer kinda close so they better be good They are friendly in all departments They try to get you in and out Usually help solve issues fast More

by lindaandfab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Volkswagen of Ocala responded

We are so glad we could meet your expectations in every department! Thank you so much for the 5 star review and for trusting with your VW.

Helpful
1
2
...
65