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366 Reviews of Volkswagen of Salem - Service Center
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October 31, 2024
Salem oregon VW Service Department takes the best care of our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the servi our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the service they provide us. We've had our VW vehicles a long time and this Department has kept our VW vehicles running all these years. Thank you. More
by CARROLLK22
Verified Customer
October 31, 2024
Very happy that Salem Volkswagen are taking care of our Tiguan, since we moved from california Tiguan, since we moved from california More
by MUNAROO5
October 29, 2024
They’ll tell you that they will answer your calls and they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their em they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their employees. More
by AM1
October 29, 2024
Very friendly and knowledgeable. Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealershi Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealership, I had a Cultural Center opening that evening and Tibetan nuns and monk staying with me that week. Very helpful. More
by JULIAHAYY58
Employees Worked With
October 28, 2024
Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer s recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer system. I do t trust this behavior from a service center, as a customer. More
by KEN_TAYLOR
Employees Worked With
October 28, 2024
Great people service was great friendly prompt service great location clean place would come again great location clean place would come again More
by REDSOCK6969
October 27, 2024
Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first tim Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first time. Thank you. More
by CARROLLK22
October 27, 2024
Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pic Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pickup, they had lost my keys. Nobody knew where they were. 20 minutes later they found them. Nevermind it made me late to get my daughter to her game…that’s a big deal. Monday comes and goes and no call. I give it a few more days and still no call. I call in and get the usual, “it should be here any day”. Nearly three weeks had passed, I call again and the part is in. I asked why they hadn’t called and they said, “it just got here”. LOL! No apologies. They fix the problem and we are thrilled with that! Upon pick up, nobody is there. I wander around for 15 minutes and there is not a soul at the dealership. I was thankful for the free coffee I guess. I’m thankful it is fixed and I just wish Salem had a VW dealership I could feel good about. I’m not asking for a lot, just the most basic of customer service. More
by DM
Employees Worked With
I’m not sure who helped me.
October 26, 2024
Had a ten am appointment. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. More
by KELLYHESS13
October 25, 2024
The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! More
by Angelina Sandoval
Employees Worked With
Devin
