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241 Reviews of Volkswagen of Salem - Service Center
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June 11, 2024
The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than that sale of the car was good and I love the vehicle. More
by BEEFYQUEENBKAY
Verified CustomerEmployees Worked With
Tanner and Bailey
Helpful June 10, 2024
Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we br Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we brought it in. We won't be back & wont be doing any business with them in the future (& I have owned nothing but VW's for more than 40 years). More
by ROBINROBER
Employees Worked With
Devin - 5 + stars, an asset.
June 07, 2024
I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed over. Will just be taking my VW out of town or finding a more thorough local mechanic. 3 Stars but only because the service manager has been kind in the past. More
by vw17phil
June 05, 2024
I did not find out what was wrong with my car for two days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car More
by PRG81
Employees Worked With
David
June 05, 2024
I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen! More
by Vidalocafz
June 05, 2024
Very professional service team! Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service. Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service. More
by KG367816
Employees Worked With
June 05, 2024
The team was communicative and responsive to our questions. They also completed our service on time. questions. They also completed our service on time. More
by MARKDMYRICK
June 04, 2024
I’ve been taking my ID. 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful More
by Toadstada09
June 04, 2024
Friendly staff. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. More
by lolah5
