I wasn't sure if I would leave a review, but after 7 - Hazeandsugar
I wasn't sure if I would leave a review, but after 7 months, my nightmare of a car keeps getting worse!!! I am 19 years old, and I was excited for my first purchase and adult responsibility. My goal was to get a Chevy Malibu. I didn't have any credit, but my mom was going to help me with the cosigning. Everything seemed ok at first; the man who helped us was a decent human being; however, I wasn't able to get the car I wanted, so they offered me a Chevy Volt. I wasn't too convinced, but they were very persuasive, and I have no experience in purchasing vehicles, nor does my elderly mother. They basically forced us into this contract with a vehicle not of my choosing. My mom suffers from anxiety, and as we were asking questions about the process, the manager, I assume, was very rude to my mom and said it would take about 2–3 hours. Not once did anyone at that dealer offer us anything to drink as we waited. Three hours later, the paper work was done. The car had no gas, and they were hesitating and not putting any in. "It doesn't even have enough gas to get home," I said, so they finally decided to add some. They gave me a broken key, which caused the car to have troubles starting and locking the vehicle. I had to pay for a new one. The doors never locked after a few days, I told them, and they wanted me to pay to fix them. The worst part was that, within a month, the car broke down on the freeway. I was terrified and crying; I didn't know what to do. I got it towed through my own insurance to the dealer; it was in the shop for a week or so. Within months of the purchase, I repeatedly received emails about my vehicle needing service. I was confused about why the dealer didn’t service it before I bought it. The dealer's scam of the year is that I purchased the car at 94,090 miles. The extended warranty covers only 3,000 more. Little did I know that at 100,000 miles, the car needed a full service fee. I called them to address the issue, and they rudely said I was out of my warranty and needed to pay 3,000 dollars so they could service it. This car shakes on the freeway, squeeks when I break, the AC filter smells horrible, and the engine light goes on and off. They are scammers!!! I was driving a 1995 Toyota 4Runner and then they let you drive a 2017 so you can feel it is a bit nicer. I was taken advantage of by multiple individuals here. Please do not shop here, or you will end up with a poor-quality car ( LEMON) and a loan twice as much as the car is worth!!
Update: Spoke to Rebecca and she was of no help. Told me the GM was most likely not going to answer my email and that he isn’t in the office ever. Emailed the GM and has not had a response. DO NOT give this place business!
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