Excellent Customer Relations Via Phone Conversation - MazcaMiataLover
I called the dealership and Rachel answered the phone. She was friendly, knowledgeable and very helpful. I was very impressed as these days one usually gets someone on the phone with sub-par customer service skills.
Thank you Rachel.
Nicest people - Kristina_reed
Chance was great, knew what he was talking about. He worked with me, made sure I was happy and got the car I really wanted.
Nice Experience - Ken
They had a nice selection of vehicles and most importantly they knew the specifics of their vehicles and the competition. It was nice to get straight answers!
Best Customer Service and Sales experience I have had - silviaespino
Was such a great help during this process. He made the process quick and painless. He understood exactly what I needed and wanted in terms of the car and budget. He took the time to ask me about my credit and current situation; and gave me very good options to choose from. He is very patient, he took the time to know me and my needs, and worked with that to make it happen. I will gladly recommend Mazda Huntington Beach and of course Eric to my friends and family.
Super easy!! - Caballo78
We used to think that buying a car is a nightmare but not any more, our experience at Mazda with Diego was so simple, easy, And fast. Diego was so gentle, explained everything so simple and happened that way. So fast with no complications at all! We got a great deal!!
Customer Service Excellence!! - Pumpkingrl
Heather Massey is Awesome!! She held my hand through the car buying process. Putting up with my many questions, concerns and silly requests. She helped me to get the exact car I wanted, for the price I wanted. I am totally in love with my new car!! Many, many thanks to Heather. It was also super refreshing to work with a woman at a car dealership, which is a very male dominated field, way to go CJ Wilson Mazda!!
Doing business is a pleasure - Greetings GrandMaster
The experience was pleasurable and the dealer is very accommodating. Nice people and very good to work with. I will take my business here when it comes for my need for a new car. Giovani is pretty cool guy to work with.
Alex the Man - ybutler2028
Alex was the hero of my story. He rearranged his day to make sure that he could pick me up to get my car and start driving. That's the kind of service you want for someone who values you as a customer.
Wonderful Buying Experience - Minh_Nguyen
I came in twice. First for a test drive and then a week later to buy. On both occasions I was helped by Anthony (Tony) Witsoe. From the very beginning Tony was extremely nice and friendly, didn't try to pressure me into buying anything. He took us to both overflow lots and literally looked at every single car until we found the exact model and color I was looking for. I'm very happy with the level of service we got from Tony. Thanks again, Tony!
Not your usual icky dealership experience... - JoannaLT
Our experience buying from Culver City was great! Everyone was friendly and efficient. Definitely not the usual car sales pitch, a welcome change for sure. Roman and Benny were great!
Best car dealership experience ever - set the standard - Matt Reyes
Best car dealership I've ever worked with. The entire staff was incredibly friendly. You can tell that they stress customer service here. The salesman I worked with, Philip Policarpio, was amazing. I told him what I wanted and what my budget it was and he made it happen, no questions asked. He didn't try to sell me on anything I didn't need or try to rip me off. He truly wanted to help me get the car I wanted at the best deal possible. He even spent the time after he made the sale to walk through everything in my new 2016 Mazda CX-5 and make sure I knew everything about my lease. I 100% recommend Galpin Mazda and Philip Policarpio. If I end up getting another Mazda after this lease is up, there is no doubt in my mind that I will work with Philip again.
Fantastic experience - Kristi Cox
Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a vehicle and matched me with the perfect car and something that was in my budget. The entire dealership was friendly and answered all of the questions I had. Last, but not least, Mazda's are excellent cars, and I'm extremely happy with my choice to come in and purchase from this company of cars!
Buy all your cars here! - Pattie Wagner
I've never been loyal to a dealership until now. I purchased a new Mazda CX9 from Cole Chrysler a few years back and had a great experience. I serviced my vehicle through Matt in the service department and he rocks. He actually cares about my car.
Last year I bought a used Jeep Commander and I had some warranty work done. Matt went overboard to ensure everything was done correctly and efficiently. He went beyond what a normal employee would do for a customer.
As a result I have become a customer for life. If you want to deal with people who care as much about your car as you do, buy from Cole Chrysler. If you're ok with taking chances, visit another dealer.
Ask for Matt!
Read the fine print and ask questions!!!!!!! - nitrogen
My wife and I used the Costco Auto program for the first time. Great program I recommend it. We confirmed our appointment on Friday night for Saturday morning. We arrived at 9am, they had the car all prepped and ready to go a Black on Black 2016.5 CX5 GT with the Tech package, my wife loved it. The gentleman we were supposed to deal with was out sick that morning so we were dealing with Wes Akers. They actually matched another dealers quote. We were happy.
As the negotiation process went on my wife and I noticed that there was an increase of $1,500.00. I asked Wes why the increase "Wes stated it was the "Platinum package" which we did not choose or want. It consists of leather treatment for the seats, etched VIN number on the doors (it's a label) and nitrogen air in the tires....yes nitrogen air, all this for $1,500.00 more. This really got me upset. I said I don't want that car find me another one without the treated seats and nitrogen Air and labels on the doors. Wes said that all there cars are prepped that way and he could not do anything about that. My wife and I got up and walked out. I asked Wes one question before we left and to be honest with me....Wes "Do I need this" his response "No you don't" then why are you trying to sell me something I don't need or want...he could not answer that.
As we were walking out they were having a BBQ out side. It's was already noon so my wife and I ate lunch and headed towards the other dealer. Before I could back out of there parking lot Ralph Deaguilar came out to my car tapped on my window and asked me what the problem was as if he did not know. He said "If he I can get the Platinum package for $700.00 would I take it, I said no but I did tell him go back in side and if you can get it for $500.00 then I would....he came out and said he couldn't....what a surprise....honestly I was never going to get it.
I will not mention the other salesperson because she had no control on this sale....she was great kind and courteous she brought my wife some tea. Wish we had made the sale with her.
Puente Hills Mazda was the first dealer I ever purchased a car from this was mentioned yet it didn't even mean anything....you are just a sale. If they ask me to show them my contract from my first car I will because I still have it and that was 30 years ago.
My opinion of this dealership is our experience only I would recommend this dealer but read the fine print fine print and ask questions.
Very helpful - Flyboy
While shopping for a new CX-9 (in short supply) Dennis and Bill were very helpful and made for a truly enjoyable experience.highly recommend
One word: Easy - BRebiskie
This was my second new car purchase in my life, and this couldn't have been any easier. I worked with Ed, he was able to find me a car that fit into my budget, and also with all the features that I wanted. When I told Ed I would be unable to make it in to sign the paperwork, he had a salesperson drop the car off to my doorstep! Over 70 miles away! What a great experience, I couldn't be happier.
Thank you - samuell9477
Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you.
Gary Gottloeb is highly recommended! - mark k
I bought a new Mazda 3 from Gary Gottloeb at Putnam Mazda in Burlingame, and it was an altogether positive experience. Gary is personable and honest, and genuinely takes pleasure in serving his customers well. I solicited several dealer bids, and Gary's was the most competitive. He answered all of our questions, provided information in a clear manner, and did not push options or upgrades on us. The process was smooth and straightforward. After we completed the deal, Gary walked us through the car's features, and he was truly excited for us. We drove the car home and have been enjoying it immensely. I highly recommend Gary Gottloeb to anyone looking to purchase a Mazda.
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
We're True Fans of Star Mazda - TheMartins
The professionalism and personality of Star Mazda's Kyle Groom brought us back today for another car. We now have 2015 and 2016 Mazda 6s.
My experience at Ontario Hyundai - don.g.salazar
Brian Webb was great! He was straight forward and didn't hide anything or fumble around. He answered questions and found out information he didn't know and then relayed it to me. I was only supposed to look at the car, because he had another client coming in, but he spent all the time I needed and subsequently had a coworker help the other client so he could finish with me. I ended up buying the car that night. The service department was closed but he showed where it was and set a reminder on the car for first service and told me what I was supposed to do. This was such a great experience compared to the dealer I bought my previous Hyundai from. I also had a couple of bad experiences with a another Hyundai dealer that was doing my service on previous care and is actually more convenient to go to, but am looking forward of going to Ontario Hyundai. I already has assistance with Amanda Watson in service and she has already gone above and beyond. Very pleased so far with Ontario Hyundai.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!
Go to Jonathan - M.J.M.
Go to Jonathan. He made it happen for us. Got us what we wanted for the price we wanted. He is a good guy! Will definitely recommend him.
great time!! - Amanda Pierren
special thanks to manny mercado. !!
he helped me and my boyfriend with the purchase of our cars.
best experience ever. I left in a 2016 mazda3. and I love it. they worked so well with my trade in and small down payment. I would also love to thank Tim for working with my budget. overall this was top notch service. I would super recommend anyone to ask for manny if your looking for a great buying experience. any questions I brought up were answered right away. I left with no worries and a great experience!! :) overall I left satisfied :)!!
Service and Parts - Steve Schuller
I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service?
Excellent Service - Mr.Lunasicc
Fred was very courteous, patient, and helpful with my wife and I during our new Mazda purchase. He was able to answer all of our questions and concerns thoroughly. Very professional!!
Great service; wonderful experience. - A Satisfied Customer
I love everything about this dealership. Great service, smart and knowledgeable people in a clean and safe environment. Their prices are not out of line. I highly recommend these folks!
Used Car Purchase Went Great - UC Guy
I have shopped at Razzari Ford a number of times and have always had a good experience with their sales team. This past Friday is the first time I purchased a car from them. It was a used Honda with very high miles, but I got a good price and am very happy with the experience (kudos to David and Omar for helping me out). They let me to take it to my local mechanic for a once-over before purchasing it, and their service department corrected the couple of issues the mechanic uncovered (the brake rotors needed some work). A couple of days after bringing it home, there was another issue and I took it back and was treated fairly. I see they get some mixed reviews on Yelp, but I can tell you that my experience with them was great and I plan on giving them the first shot on my next new or used vehicle.
Stay away! - Knotabyte
This dealer installs LoJack on every vehicle and will not honor a TrueCar price and force you to buy the useless LoJack. This is false advertising and deceptive. LoJack is 1980's technology and only used to increase the dealers profit.
Internet Sales Manager
Mazda of Elk Grove