First Class Customer Service! - Blake Bellinger
These guys were great! Every staff member we encountered was friendly and welcoming. Garrett went above and beyond helping us throughout the process from start to finish. He displayed great customer care, expert product knowledge, and was just a pleasure to work with all around. Kyle assisted us with the financing portion of the process and he made that experience humorous and enjoyable. We are very happy with the service we received and would definitely recommed this dealership to a friend.
Who knew buying a car could be so easy? - SlimJim6
It's been a long time since I bought a car, and my past experiences have not been that great. So it was a relief as well as a pleasure to deal with Harvey Garte in leasing my new Mazda 6. Harvey is an absolute professional and gentleman. There was no pressure and he had the answers to all my questions. I am absolutely thrilled with my second Mazda (the first was a '79 Mazda 626) and will be taking the long way to work from now on!
Andre Mullen is an exceptional, outstanding employee - Jeff
As Internet sales manager, Andre was the point man to contact my daughter about her inquiry into a new Mazda 3. Andre immediately found the exact match and contacted her, letting her decide if to test drive or not, and making himself available for any follow-up questions, appointments, etc. I called him and am really impressed with his professional, friendly customer service; letting me know he would stay later in the evening so I could bring my daughter after work. I didn't tell him I've been in customer service for over thirty years! He expedited the sale as much as possible, making it the most pleasant buying experience of a car ever! Thanks again, Andre, for taking such good care of my daughter and us, I will recommend you to everyone, and as I said, I would like to buy from you again, for my wife, my son, and heck, maybe even a mid-life crisis car for me!
Excellent Service Provided by Joe - JP
Joe Rosales was very friendly, and easy to talk to. No games, very helpful and willing to help in any way! He answered all my questions and did not rush me in any way, and no pressure at all! Joe is the man you need to see, and chances are, I will be seeing him sooner than later for another purchase in the future!!
Easy Process - Gingras
This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul made the process very smooth.
Best Ontario Hyundai Dealership - 5paulkim5
This Hyundai dealership is the best I have been to so far. The service was excellent. The employees were right the to help when I needed it. Questions where answered efficiently. Most importantly they were calm, kind, and not at all aggressive.
2016 Subaru Forester - Scott Walling
Great experience no hassle vehicle purchase, Sales Rep Larry Bilger provided prompt response to my internet inquires, answered all questions I had with no pressure to speed up purchase. I am very happy with the decision made to take the time and travel 90 miles to Maita Sacramento.
I have owned various Subaru models continuously since the 90's and the new 2016 Forester is a great buy/ride, the more I drive the more I like the new Forester.
Job well done Hyundai - themicshan
It was a good experience overall. The company listened to our needs and looked for ways to help us. And also explained what we needed to know about the car clearly.
Mazda 3 - kcontreras
This was my first car I've ever bought ( leased), and Tony Witsoe was very friendly, helpful, and made me feel comfortable about my first purchase. He was not pushy and understood the price range i wanted to stay in, and made the process easier than i thought it would be. Cracked jokes, and made the car shopping experience fun and relaxed, rather than just trying to get me to buy a car.
Armando also helped later during the sale when i decided the actual model i wanted to get. He ended up finding the color I wanted for the base model, ( the dark crystal blue), and also went out of the way to find what i was looking for. Got a 3 yr lease, great mileage and at a great price, as a college graduate!
Overall a very genuine experience, and as a first shopper, made me feel comfortable, at ease and honestly, very happy about my first purchase
I stick to a place I trust - MJL5588
I've had my cars serviced at C.J. Wilson Mazda for years and I even have my non-Mazda cars serviced here. I'm always treated right and I leave satisfied.
Great experience - Leila
It was first time leasing a car and I had a great experience at Galpin Mazda. Philip Policarpio was really helpful and he made sure that I am getting the best deal possible. He is really friendly and knowledgeable and I would definitely recommend him to my friends.
Excellent car, excellent salesman. - Tom Pinch
Our salesman, Giovanni, couldn't have been more patient, enthusiastic, knowledgeable, accommodating, friendly, and informative. He MADE the difference. Even when I was completing all the paperwork on our new car, I saw him outside the window polishing my new car with a soft cloth as if it was his very own new car. That's sincere dedication and attention to detail.
Oil change - - Mazdalover
This place is great - they found a small nail in my tire and related for $18 - offered to shuttle me home and back but I had brought a book and was happy to wait - donuts, other snacks and fancy coffee machine made it all the nicer
Meet A Real Salesperson - Rufusis
I am very pleased to have the chance to work with Mr.Jack Evan in purchasing my Dream Car..Has a lot of compassion for people and there wants, needs, and desires.He is very soft spoken and not a worry can touch him... He always has a surprise to share with you..You never know what he's thinking!!! He earn everything he has accomplished in life.. Man, Peoples, Customer Service and Sales ...The biggest award that's out there...
Read the fine print and ask questions!!!!!!! - nitrogen
My wife and I used the Costco Auto program for the first time. Great program I recommend it. We confirmed our appointment on Friday night for Saturday morning. We arrived at 9am, they had the car all prepped and ready to go a Black on Black 2016.5 CX5 GT with the Tech package, my wife loved it. The gentleman we were supposed to deal with was out sick that morning so we were dealing with Wes Akers. They actually matched another dealers quote. We were happy.
As the negotiation process went on my wife and I noticed that there was an increase of $1,500.00. I asked Wes why the increase "Wes stated it was the "Platinum package" which we did not choose or want. It consists of leather treatment for the seats, etched VIN number on the doors (it's a label) and nitrogen air in the tires....yes nitrogen air, all this for $1,500.00 more. This really got me upset. I said I don't want that car find me another one without the treated seats and nitrogen Air and labels on the doors. Wes said that all there cars are prepped that way and he could not do anything about that. My wife and I got up and walked out. I asked Wes one question before we left and to be honest with me....Wes "Do I need this" his response "No you don't" then why are you trying to sell me something I don't need or want...he could not answer that.
As we were walking out they were having a BBQ out side. It's was already noon so my wife and I ate lunch and headed towards the other dealer. Before I could back out of there parking lot Ralph Deaguilar came out to my car tapped on my window and asked me what the problem was as if he did not know. He said "If he I can get the Platinum package for $700.00 would I take it, I said no but I did tell him go back in side and if you can get it for $500.00 then I would....he came out and said he couldn't....what a surprise....honestly I was never going to get it.
I will not mention the other salesperson because she had no control on this sale....she was great kind and courteous she brought my wife some tea. Wish we had made the sale with her.
Puente Hills Mazda was the first dealer I ever purchased a car from this was mentioned yet it didn't even mean anything....you are just a sale. If they ask me to show them my contract from my first car I will because I still have it and that was 30 years ago.
My opinion of this dealership is our experience only I would recommend this dealer but read the fine print fine print and ask questions.
Danielle Brian, Outstanding Employee - zookeepr
Danielle Brian has been our Savior. Our 2104 ford focus has had to be serviced 4 times now for the same problem with transmission. We have tried to patient, but our patience and loyalty to Ford is waning! Thank goodness for Palm Springs motors and Danielle Brian, or we would be litigating this problem, instead of singing praises for the best employee a business could want or have! Danielle has been super sensitive to our problem, and because of her we are going to give our focus another chance. Again this review does not reflect the excellent employees at Palm Spring Motors, just the incompetence of Ford the corporation for having the audacity to produce many Lemons in the Focus itself.
Thank you Danielle and the excellent technicians that have worked on our Lemon, (Focus), We appreciate you.
Easy experience - triciagl
Easy experience, no bargaining games. Mike and Justin were very friendly and accommodating to my request to make it a quick visit. Would come back again.
Thank you - samuell9477
Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you.
Gary Gottloeb is highly recommended! - mark k
I bought a new Mazda 3 from Gary Gottloeb at Putnam Mazda in Burlingame, and it was an altogether positive experience. Gary is personable and honest, and genuinely takes pleasure in serving his customers well. I solicited several dealer bids, and Gary's was the most competitive. He answered all of our questions, provided information in a clear manner, and did not push options or upgrades on us. The process was smooth and straightforward. After we completed the deal, Gary walked us through the car's features, and he was truly excited for us. We drove the car home and have been enjoying it immensely. I highly recommend Gary Gottloeb to anyone looking to purchase a Mazda.
We're True Fans of Star Mazda - TheMartins
The professionalism and personality of Star Mazda's Kyle Groom brought us back today for another car. We now have 2015 and 2016 Mazda 6s.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!
Go to Jonathan - M.J.M.
Go to Jonathan. He made it happen for us. Got us what we wanted for the price we wanted. He is a good guy! Will definitely recommend him.
Mysterious Extra Fees - Mazdafan
We found a nice Mazda 3 that we were willing to make an offer on, only to be held hostage at this dealership for four hours while they went back and forth over the price. The final offer they gave us didn't list the tax, title, registration or other fees, there was just a lump sum. The itemized price of the car jumped $5,000 with no explanation or itemization of the extra $5,000 and we were told they couldn't print it out.
Poor business & customer relations - Marsha
They rushed the sale of my vehicle & when I found problems they said it was fixed & actually wasn't. 2-3 months later still finding problems & the owner Frank said it is not his problem & he will not fix anything on my car. Very tacky customer service, poor people skills, & they'll do or say anything to make a sale or get rid of a car. Extremely nice in your presence but as soon as you leave with your vehicle it is now your problem not theirs. Such a disappointment & waste of my money & time!
Service Dept - Bshockley
Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at this dealership. When I am ready to purchase a new Mazda I will go to this dealership first!
Great buying experience with Fred! - jayc_1
I just bought a Mazda CX-5 from Fred and Bob Baker after one month of looking around. I am picky and haggle a lot. I started my search at Escondido, but they provided no follow-up and it really felt like they didn't want to fight for my business. Fred on the other hand was very, very responsive on email and very honest (even suggesting waiting a week for upcoming discounts which ended up saving me $750 more!). He endured about 3 weeks of emails and back and forths from myself. Even the finance and docs aspects was easy and non-pushy. Fred really went above and beyond for me when one of the Mazda Corp discounts wasn't coming through. It was clear he wanted to be sure I was covered. Oh, and they beat Escondido Mazda pricing by around $2k!
Marcos Ochoa was very knowledgeable, considerate and kind. - Beaborrego
Marcos Ochoa was very considerate and trust worthy, and Chris made the signing of the paperwork seem shorter than it was. Chris was extremely kind, knew what he was doing and was able to answer any questions we had.
Everyone we dealt with were accommodating and couldn't do enough to make sure we were comfortable. We got the deal we wanted and are very happy with our Miata thus far.
Great Car Salesman!! - JAK
Our car salesman was amazing! He was so kind and understanding when it came to finding us a vehicle. We will always go back to Tim at Bakersfield Mazda :) :)
Mazda of Elk Grove