Great service - Mazda3girl
I was greeted by Billy Shields from the Elk Grove Mazda - Service Department. It was my second maintenance service on my new car. I needed a Oil change and rotate my tires. Billy immediately recognized me. Since I had a pre-paid maintenance contract he contacted the pre-paid company for approval which was very quick. Within less than an hour, my car was done. The service dept make you feel very comfortable and treat you with respect. Thank you service team.
Friendliest Dealership I've ever been too! - mvillescas
As a single women I went in and did not want to be taken advantage of and I definitely was not. Larry was awesome and great at helping make sure it fit my specific needs, both financially and with what I was looking for in a new car. I was recommend to this dealership through a friend who also bought a new Mazda a few years back and every time I came with them to do routine maintenance on their car, the customer service has been top notch. I would highly recommend this dealership. Also, if you can, request Debbie in finance when you are doing your paper work. She is a DOLL! And I LOVE my new Mazda!
Best Experience Ever! - AshleyKopanski93
I was recently in a car accident, after jumping through hoops with all the insurance stuff the last thing I wanted to do was search for a new car. Tyler made the process easier for me (I was so relieved). He genuinely cared about how I was doing and took the time to answer every question I had. Two thumbs up, I highly recommend him and appreciate everything he did for me.
Leased 2016 CX-5 - yulekim88
I brought in 2015 Mazda CX-5 because its lease was about to end, and I wanted to trade in.
As I was bringing in my car, I was bit scared, because I went way over the miles.
As soon as I started talking with Robert, my worry was gone. He gave me a great deal on trading with the new CX-5, and also, gave me every single rebate possible that could lower the monthly payment of the new car.
If you are thinking about leasing/purchasing a Mazda, don't waste time and just talk to Robert.
Great Sales Car Buy - big don cx9
In short it was the best car buying experience I've ever had for a new car.
Katrina Brown Sales internet consultant was very outstanding and new her stuff. 5 stars up.
Satisfied - malinislenor
It's ok, slightly exhausting, otherwise it went well, can't give you any other comment other than the above. I just hope that the Elantra is a good car for me. I remember 1 disappointment I had was the monthly payment was not as low as I expected to be (which will be very helpful to me)
Helpful and patient. - Anne3766
I hate buying a new car in general. I created some time problems by having to call my husband to come and bring the check book. I appreciated how Taylor helped in explaining the current models and how they had been updated. I particularly want to thank all personnel who helped with my purchase. Lisa was especially helpful with the paperwork.
Mazda has a great team - LIZCJ07
CJ Wilson Mazda has a great team to work with,
They are very friendly and helpful to all the customers.
I like when they offer to update status of my car.. I don't ask they just check on it.
rolling into culver city mazda was fab - tiffany grana
i was looking to lease a Mazda and Culver City Mazda --specifically Michael made it easy and even fun. They had the car I asked for ready for me, and even gave me tutorial on all the cool technology in the car and sent me on my way with a full tank of gas. It was very simple and couldn't have gone smoother. i liked the vibe of the dealership and enjoyed working with Michael.
Great First Time Car Buying Experiance - kevin_118
First time car buyer. Spent close to 3 weeks researching for a CX-3 Grand Touring in AWD, this was the only dealership with a color I liked. I requested a price quote online that morning, received a response from Hussein within the hour. It was relatively quick process, I arrived that 4 in the afternoon and left there with a brand new car at 7.
When I arrived Hussein greeted me and handed me off to Ed for a test drive. Ed was a great guy. I went in with a certain expectation and Ed definitely defied my expectations. He was very straight forward and he even knew a few things about the car that I did not, and I had spent a lot of time researching this car. He just presented the car and showed me what it can do. No fluff, no magic hand waving that this car could fly like a unicorn, just the facts. There was a small hiccup during the financing portion, financing tried to play a few games with the extended warranty coverage and it took a little while to work that out but that was a small blip during an otherwise great experience..... 10/10 would buy again.
Fantastic experience - Kristi Cox
Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a vehicle and matched me with the perfect car and something that was in my budget. The entire dealership was friendly and answered all of the questions I had. Last, but not least, Mazda's are excellent cars, and I'm extremely happy with my choice to come in and purchase from this company of cars!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great staff and willing to get you what you want. - richmsalazar
One of the better experiences I have had at a car dealership. Internet manager Sean quoted me alot less than other dealerships in San Gabriel Valley and seemed more attentive to what I was looking for.
My salesman Daniel Huang was very pleasant and welcoming and Marcus beat my expectations of what I was looking to pay for my Mazda 3. Thanks Daniel and Marcus.
Buy from kamy.he is the best - Ayesha Khan
We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him.
Great - Patricia Tariku
Our sales consultant, Erik Ventura, was professional and helpful through the entire process. Rondal Perez, was also great throughout the negotiation process and with the financing. He worked hard to meet our needs and gave us a great deal. Both gentlemen never made us feel rushed even though we kept them past their closing time to complete the deal. I love my Mazda CX-5!
One word: Easy - BRebiskie
This was my second new car purchase in my life, and this couldn't have been any easier. I worked with Ed, he was able to find me a car that fit into my budget, and also with all the features that I wanted. When I told Ed I would be unable to make it in to sign the paperwork, he had a salesperson drop the car off to my doorstep! Over 70 miles away! What a great experience, I couldn't be happier.
Excellent service without any pressure - ann
I was treated very well at this dealership. I knew what I was looking for, and the sales associate thoroughly described the features of the car. We took it on a test drive. I decide to but the care, and the transaction was very straightforward. One thing I really appreciated was that she set up the bluetooth radio for me. I would certainly go back to buy a care from this dealership again.
Excellent Work Putnam Mazda! - NJM
My Mazda RX8 (2005 64K miles) was having typical problems for a rotary engine and would probably need a replacement engine..
Several dealers and mechanic's said they had too much work to be interested! or they felt they could not do the job justice.
A rotary specialist (Beckstram Engineering, San Rafael) advised me to contact Putnam based on their reputation and as a dealer they would be able sort out any warrant issues.
I'm glad I took his advice. I had the RX8 towed to Putnam where the performed a thorough diagnostic and sadly advised me that it did indeed need a new engine. Putnam told me the visible, invisible, and advisable work needed at this cars age. They promised to work with Mazda with regard to warranty issues. I told them to proceed but to let me know of unseen issues as they appeared.
We worked together to set a timeline and Putnam was very accommodating.
A week later the Service Advisor Mark D. (excellent follow-up and communication) called me to say the parts had arrived and the engine was out of the car. Mark advised me of what needed replacing and that as the engine was out it would be much less expensive to do them now as a single job than to do them individually.
Meanwhile Michael A. the Service Manager was working as a customer advocate with Mazda who due to Michael's efforts were very accommodating.
The RX8 was ready as promised, washed, new dent free, and looking great.
On the drive to the North Bay, the RX8 felt like a new car, rattle free, no warning lights, and practically silent engine noise, After a careful 1,000 miles of gentle running in I'll see how it performs (Vroom, Vroom).
As no review is perfect. The only problem I have is the headlining on the drivers side got a bit oily presumably with the mechanic starting stopping and revving the engine. Considering the size of the job this is understandable.
So, Thanks very much Putnam Mazda, your work was Professional, Customer Centric, Mechanically Focused, and Reasonably Priced.
I will definitely return for service and maintenance.
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Nicholas Fletcher Internet Manager, and AJ in Finance ROCK - L. Peterson
This is how all dealerships should be! If your looking for a Mazda/Hyundai, be sure to go here! I am a frustrated Volkswagen TDI owner, and because Volkswagen is buying my car back I found my self shopping for a vehicle again. After deciding that Mazda was an great choice, I reached out to Nicholas Fletcher 909-528-4284, who in my opinion is "The MAN!" to see. He listened to my issues with Volkswagen, and was very excited to assist me. After choosing my CX-5, Nick took the ball and just SCORED! No games or gimmicks here! From my first contact though the finance process with AJ (professional and spot on) made my experience fun and enjoyable! It was clear that the team at Victorville Mazda truly understand what it takes to provide customer satisfaction. Thank you Nick, and AJ for making the purchase of my Mazda Cx-5 the BEST car buying experience ever!
Professional Service - jbccoach
We really enjoyed our car buying experience @ Ontario Hyundai. We love our Santa Fe Sport. We were able to get the features we were looking for in a new car.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
friendly and knowledgeable staff - norm
i have always been satisfied with the service to my vehicle. they are a very knowledgeable and friendly staff who go above and beyond to assist you.
Should be One Star - boughtmytruckelsewhere
Walked onto the lot, found the Truck I wanted, Offered Sticker Price.... and was turned down. I didn't even attempt to force the guys to haggle after the Test drive, was thoroughly impressed, and Genuinely wanted the Truck. The reason I'm not giving this dealership a Single star is because of the Salesmen, they truly know how to make you feel welcome and at ease, they deserve 5 stars. The reason for there being no closing of a deal at sticker price: The management. Do yourself a favor and request that the boss come out of his hole of an office to show you around the lot First, that way you don't waste time building unnecessary and Inaccurate rapport with the wrong "Person" selling to you, and also that way you're talking directly to someone that can give you a straightforward and honest answer without having to ask someone else about the plain-as-day sticker asking price.
Excellent service - Chaos123
I showed up knowing the car I wanted and was instantly greated by Tony. He helped me every step of the way, left no unanswered questions. Made buying my first new car a enjoyable adventure!
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!
Go to Jonathan - M.J.M.
Go to Jonathan. He made it happen for us. Got us what we wanted for the price we wanted. He is a good guy! Will definitely recommend him.
Great - 🙋👍
I was very impressed with Richard my mechanic. He took me on a test drive to actually see if I could feel the pulling to the right. He also explained in detail what he did. I was very impressed with this young man and wished more people treated their customers like this. Also my advisor Ronnie was fantastic. Because of these 2 employees my experience was very good.
Service and Parts - Steve Schuller
I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service?
Amazing - Parker383
They helped me get my car. They will do whatever to help. 10/10 will definitely come back for my next car and definitely recommend you go.
Some good, but be careful - Research All
When working with a sales manager here, ask for Robert (Bob) Taylor. He is respectful and doesn't try to push you around or change/hide numbers. I wish I could have only worked with him. Salesman was nice and eager to help, but that should be expected.
I love my car, but unfortunately several small-ish parts of my buying experience added up to me being glad I have closer options for when I need service and don't need to go back there.
Mazda of Elk Grove
Sales & Leasing Consultant