Outstanding Customer Service - Chela
I recently purchased a Mazda CX5 and absolutely love it. My sales expert was Eli Gonzalez, he knew everything about the vehicle and took the time to go over all the features of the car. He has gone above and beyond to get me a great deal. I am so happy and have recommended him to my colleagues. Thank you!!!!!
There is no other to compare - Tiger2017
This is our third car with Tustin Mazda. We love the environment and persons. Great all I can say and I will recommend it always
Excellent purchase experience! - czar0maciek
Tyler is a complete pro and I recommend buying a car from him. He's super helpful and very decent. I wasn't expecting it but he took the time to really explain the car I chose to buy and got me all set up which was cool. 100% perfect experience.
Great Service - Alex
The car buying process went smoothly, not painful as in most car dealerships. Andrew made my budget work to the fullest. He even came to my work to bring me something I had forgotten in my old car.
Great Service - dmhelms
Fredy got my car serviced very quickly, and also washed before it was returned to me. All the service people are friendly, courteous, helpful and go out of their way to make you feel welcome. I will always bring my Mazda here for service.
Excellent!!!! Customer Service - Lacques
Rocco Marconni helped my son get the car of his dreams. He was very friendly, encouraging and attentive. From the moment we stepped on the car lot ,he worked very hard to provide us with a lot of information pertaining the car my son was interested in, and he was determined to see my son drive away the car he wanted .Rocco is the best Sales person the I have ever encountered. He is truly the best at what he does. If your looking for a quality car for a great price....run to Team Superstores and ask for Rocco Marconni !!!
Excellent - Noscreenname
Im realy expected to sit here spend my personal time writing about a car i just dpent $25k on you have to be crazy.
Asking alot from ur costumers
25 words or more good service
Warning Light - MARISADERANEY
This was my first time in, from out of state, and they were very helpful and nice. Reset my warning light, and nail in tire, as well as adjusting a recall setting that I didn't know about. I also got a clean car at the end! Thank you
Easiest purchase ever. - Marla Wolkowitz
From the moment we arrived we were treated with respect and friendliness. We never felt we were being hustled into buying a car, even though we were scouting out a new car for a replacement. We were
Fantastic experience - Kristi Cox
Dallas was extremely friendly, knowledgeable and helpful from the start, to the whole purchase experience. He heard what I was looking for in a vehicle and matched me with the perfect car and something that was in my budget. The entire dealership was friendly and answered all of the questions I had. Last, but not least, Mazda's are excellent cars, and I'm extremely happy with my choice to come in and purchase from this company of cars!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Purchasing car - BY Lee
Pre-agreed on a price over the phone with General Manager so the purchasing process was straight forward. Daniel was helpful in closing the deal. No pressure from other departments, such as financing or extended warranty or add-on, was experienced.
Great First Time Car Buying Experiance - kevin_118
First time car buyer. Spent close to 3 weeks researching for a CX-3 Grand Touring in AWD, this was the only dealership with a color I liked. I requested a price quote online that morning, received a response from Hussein within the hour. It was relatively quick process, I arrived that 4 in the afternoon and left there with a brand new car at 7.
When I arrived Hussein greeted me and handed me off to Ed for a test drive. Ed was a great guy. I went in with a certain expectation and Ed definitely defied my expectations. He was very straight forward and he even knew a few things about the car that I did not, and I had spent a lot of time researching this car. He just presented the car and showed me what it can do. No fluff, no magic hand waving that this car could fly like a unicorn, just the facts. There was a small hiccup during the financing portion, financing tried to play a few games with the extended warranty coverage and it took a little while to work that out but that was a small blip during an otherwise great experience..... 10/10 would buy again.
Buy from kamy.he is the best - Ayesha Khan
We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him.
Great - Patricia Tariku
Our sales consultant, Erik Ventura, was professional and helpful through the entire process. Rondal Perez, was also great throughout the negotiation process and with the financing. He worked hard to meet our needs and gave us a great deal. Both gentlemen never made us feel rushed even though we kept them past their closing time to complete the deal. I love my Mazda CX-5!
One word: Easy - BRebiskie
This was my second new car purchase in my life, and this couldn't have been any easier. I worked with Ed, he was able to find me a car that fit into my budget, and also with all the features that I wanted. When I told Ed I would be unable to make it in to sign the paperwork, he had a salesperson drop the car off to my doorstep! Over 70 miles away! What a great experience, I couldn't be happier.
Excellent service without any pressure - ann
I was treated very well at this dealership. I knew what I was looking for, and the sales associate thoroughly described the features of the car. We took it on a test drive. I decide to but the care, and the transaction was very straightforward. One thing I really appreciated was that she set up the bluetooth radio for me. I would certainly go back to buy a care from this dealership again.
Excellent Work Putnam Mazda! - NJM
My Mazda RX8 (2005 64K miles) was having typical problems for a rotary engine and would probably need a replacement engine..
Several dealers and mechanic's said they had too much work to be interested! or they felt they could not do the job justice.
A rotary specialist (Beckstram Engineering, San Rafael) advised me to contact Putnam based on their reputation and as a dealer they would be able sort out any warrant issues.
I'm glad I took his advice. I had the RX8 towed to Putnam where the performed a thorough diagnostic and sadly advised me that it did indeed need a new engine. Putnam told me the visible, invisible, and advisable work needed at this cars age. They promised to work with Mazda with regard to warranty issues. I told them to proceed but to let me know of unseen issues as they appeared.
We worked together to set a timeline and Putnam was very accommodating.
A week later the Service Advisor Mark D. (excellent follow-up and communication) called me to say the parts had arrived and the engine was out of the car. Mark advised me of what needed replacing and that as the engine was out it would be much less expensive to do them now as a single job than to do them individually.
Meanwhile Michael A. the Service Manager was working as a customer advocate with Mazda who due to Michael's efforts were very accommodating.
The RX8 was ready as promised, washed, new dent free, and looking great.
On the drive to the North Bay, the RX8 felt like a new car, rattle free, no warning lights, and practically silent engine noise, After a careful 1,000 miles of gentle running in I'll see how it performs (Vroom, Vroom).
As no review is perfect. The only problem I have is the headlining on the drivers side got a bit oily presumably with the mechanic starting stopping and revving the engine. Considering the size of the job this is understandable.
So, Thanks very much Putnam Mazda, your work was Professional, Customer Centric, Mechanically Focused, and Reasonably Priced.
I will definitely return for service and maintenance.
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Nicholas Fletcher Internet Manager, and AJ in Finance ROCK - L. Peterson
This is how all dealerships should be! If your looking for a Mazda/Hyundai, be sure to go here! I am a frustrated Volkswagen TDI owner, and because Volkswagen is buying my car back I found my self shopping for a vehicle again. After deciding that Mazda was an great choice, I reached out to Nicholas Fletcher 909-528-4284, who in my opinion is "The MAN!" to see. He listened to my issues with Volkswagen, and was very excited to assist me. After choosing my CX-5, Nick took the ball and just SCORED! No games or gimmicks here! From my first contact though the finance process with AJ (professional and spot on) made my experience fun and enjoyable! It was clear that the team at Victorville Mazda truly understand what it takes to provide customer satisfaction. Thank you Nick, and AJ for making the purchase of my Mazda Cx-5 the BEST car buying experience ever!
Great purchase - cejalm98
I had a bad salesman next door at Nissan but a huge difference at Hyundai where they wanted to help and not brush me away
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
friendly and knowledgeable staff - norm
i have always been satisfied with the service to my vehicle. they are a very knowledgeable and friendly staff who go above and beyond to assist you.
Should be One Star - boughtmytruckelsewhere
Walked onto the lot, found the Truck I wanted, Offered Sticker Price.... and was turned down. I didn't even attempt to force the guys to haggle after the Test drive, was thoroughly impressed, and Genuinely wanted the Truck. The reason I'm not giving this dealership a Single star is because of the Salesmen, they truly know how to make you feel welcome and at ease, they deserve 5 stars. The reason for there being no closing of a deal at sticker price: The management. Do yourself a favor and request that the boss come out of his hole of an office to show you around the lot First, that way you don't waste time building unnecessary and Inaccurate rapport with the wrong "Person" selling to you, and also that way you're talking directly to someone that can give you a straightforward and honest answer without having to ask someone else about the plain-as-day sticker asking price.
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!
Go to Jonathan - M.J.M.
Go to Jonathan. He made it happen for us. Got us what we wanted for the price we wanted. He is a good guy! Will definitely recommend him.
Great - 🙋👍
I was very impressed with Richard my mechanic. He took me on a test drive to actually see if I could feel the pulling to the right. He also explained in detail what he did. I was very impressed with this young man and wished more people treated their customers like this. Also my advisor Ronnie was fantastic. Because of these 2 employees my experience was very good.
It was good - Chrisog777
Scheduled a appointment for a different car but instead left with a brand Mazda. I left happy with it but wish they would of told me the car I wanted to see was sold.
Amazing service - Jmtz96
Super helpful! Constantly made sure that I was aware of everything going on. Answered every question that came to my mind even after asking a few times.
Service and Parts - Steve Schuller
I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service?
Some good, but be careful - Research All
When working with a sales manager here, ask for Robert (Bob) Taylor. He is respectful and doesn't try to push you around or change/hide numbers. I wish I could have only worked with him. Salesman was nice and eager to help, but that should be expected.
I love my car, but unfortunately several small-ish parts of my buying experience added up to me being glad I have closer options for when I need service and don't need to go back there.
Mazda of Elk Grove
John Hine Mazda
Sales & Leasing Consultant