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El Cajon Mitsubishi/Suzuki - El Cajon, CA

On 11/3/2009 2:58:35 PM lolo4 wrote:
I am writing you to let you know about the excellent service I recieved from the gentlemen in your service department. Both Chris and James have a high level of customer service and technical skills thah make them far above average.

I recently bought a 2005 Mitsubhishi Outlander and needed to get a variety of small issues taken care of right after I purchased the car. After I first called your Service Department, I was impressed by how polite and friendly both Chris and James were over the phone. Then, when I needed to come in that same afternoon, Chris made sure to fit me in. Later, after I arrived, while Chris was taking care of my repair issue, James looked up my VIN in your system and found a recall issue with a cooling fan that needed to be taken care of. If he hadn't done this, I would have never known it existed.

This is the type of service that a customer really appreciates. Both these guys are friendly and personable as well as on top of taking care of business. I went to your dealership three times in one week and every time they went out of their way to be sure that all of my issues were taken care of. We made sure to crack a few jokes along the way to make the fact that I was paying out extra money right after purchasing a car, a little less painful.

So, when it comes time for Chris and James review, bonus or increase, please know that you have two great employees, who are an asset to the community who frequents your busines. I also hd a great service form David in parts and Joe, the mechaninc. Finally, although it's not business realted, both of them and their boss Brad are pretty hot. Please keep up the great work. Thanks again for making my first experience with Mitsubishi dealership a positive one.

R.F.

Anaheim Mitsubishi - Anaheim, CA

On 10/2/2009 4:07:45 PM axl4u2000 wrote:
Worst dealer ever! I went in since i purchased a car about 5 years ago and think I was gonna get the loyal customer treatment I went back. What a huge mistake! First I test drove few cars and they didnt ask for a drivers license ( weird ) then after that I picked a 08 malibu and after nogociating for hours the price wasnt right plus me and my wife applied for the loan but since she is not working they didnt put her in the loan so they said. We left and few hours later I get a call saying they got the price I wanted so to come down. Next day I did, signed the papers and drove home happy thinking I got a bargain. yeah right!! Two days later my wife called my to tell me the dealer is runnig her credit. Since she was not in the loan I called asking why and they said they are having a hard time financing me so they used her to try to get me approved. I was like why? the loan is on my name and the initial app with her name was discarded since she wasnt working. They said since she signed the original app they had the right to do so. I got mad and told them since i cant get financed give me my trade in back and I will return the car which they said ok. Did that and filed a BBB complaint and I get a call from the GM asking me for forgiveness and since I am a moron I took that and went back to the dealer to "talk". Yeah that talk turned into another attempt to sell me a car but since it was a brand new 0 miles car and they promised me financing in writing I took the deal even if the payments were not what I wanted. They said this car had 6 CD changer, hand free calling but since they removed the sticker from the car I took their word and it was already 8 pm I just wanted to go home next day i checked and non of those were installed and it has been three weeks and my trade in which had an outstanding loan still has not been paid off runing my credit since the loan still on my name. What a nightmare!!!