Illinois Buick Dealers

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Gary Lang Auto Group - McHenry, IL

On 11/17/2009 4:00:41 PM holeshot wrote:
This was the best experience we have every had at a dealer. We purchased a new 2009 avalanche. They gave us a great price and we didn't sit there for hours. This is our second vehicle that we have purchased from them, we wouldn't go anywhere else. Gary Lang employees are the best!
We have also had vehicles in for service and the service department is also great. They figure out the problem and get it fixed. Thank you Gary Lang for a great experience buying a new vehicle!!!!

Gartner Buick Hyundai Saab - Aurora, IL

On 11/11/2009 11:13:56 AM MARIONELIZABETH1 wrote:
My husband and I purchased a new Tiburon from this dealership. The radio faceplate was missing from the car at the time of purchase, no where to be found. We were told we would be getting a new. A week and a half later, lo and behold, the faceplate was found. When we picked it up, it was obviously a used one, since it had scratch marks on it.

Then, at 500 miles, the manual transmission failed. It was in 2nd gear, and would not go into any other gear, or reverse. Thank goodness my husband discovered it when he was leaving work, and didn't fail when he was on the expressway coming home.

The car was towed the following morning, back to the dealership. My husband rode with the tow truck driver. The mechanic drove the car around the parking lot, in 2nd gear, of course, and he never even realized that he couldn't shift. I would say he never drove stick before...

No one offered my husband the much promised loaner car that we were told at the time of sale would always be available to us if the need arose. A porter drove my husband back to work. No one called during the day with any updates, and when we called the dealership, naturally the service department was closed.

Also, since they were aware they hadn't given my husband a loaner car, for all they know they left him abandoned at work. Do you think anyone would at least have called him to ask how he was getting home? This was last night, and we have yet to hear anything on our car.

Would I recommend this dealership to anyone, knowing about the lousy customer service, ABSOLUTELY NOT !