32 Illinois Kia Dealers

Buen servicio, amable, cordial y buen trato además trato - Yuliperez1126

Buen servicio, amable, cordial y buen trato además trato de encontrar lo que mejor se adaptará.

Very professional team to work with. - maxcahill04

Very professional team to work with. Friendly staff and Jamie helped us with every issue or question we had!

Service appt. - TQ12

Service appt., filter replacement & tire rotation for my daughter’s Sportage only took 30 minutes wait-time, plus they were ready at my scheduled Appt. time. The Service Dept. rep was knowledgeable & kind.

Made everything easy . - Ahmed Alnil

Made everything easy . I met Shaun who help me find the car and all process was smooth

The staff was professional, efficient and friendly. - SUSANLJONES52

The staff was professional, efficient and friendly. They communicated well about my car and the recommendations .

We had a great experience at this dealership. - Michelle K

We had a great experience at this dealership. Because we were exploring options this became a two-day process for us, our salesperson (Jose Reyes) was incredibly patient, kind and understanding. He never made us feel rushed or pressured and truly wanted to make sure we were completely comfortable with our decision. I highly recommend this dealership and especially our salesperson to anyone looking for an outstanding car-buying experience!

Very good experience, hospitality and how they explained - ijrcrz50

Very good experience, hospitality and how they explained everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:)

If your not buying a car from Dionte Robinson then you’re - 13bpotts

If your not buying a car from Dionte Robinson then you’re not getting the service you deserve. My wife and I have had some bad experiences with other dealerships, not with Dionte. I won’t buy another vehicle from anyone else. A+ customer service!

I had an amazing experience at this dealership and - sandrat

I had an amazing experience at this dealership and working with Mustafa. They were professional, patient, and genuinely cared about helping me find the right car—not just making a sale. They explained everything clearly, answered all my questions, and made the whole process smooth and stress-free. I never felt pressured, and they were honest and upfront the entire time. I’m extremely happy with my purchase and would 100% recommend this dealership and salesperson to anyone looking for a car.

JC and JP took real good care of me and made sure I was - Raefields77

JC and JP took real good care of me and made sure I was happy and satisfied with everything throughout the process. I would definitely recommend this dealer!

Ardi was the best salesman I have ever ever met. - dc-logan2

Ardi was the best salesman I have ever ever met. He was very helpful and made the process as simple as possible with the help of Stiven. I would recommend him to all my family and friends.

Luis from the get go went above and beyond even after I - parisq1

Luis from the get go went above and beyond even after I purchased the car. Everything I asked for was done immediately. His service was impecable! If you are looking for a car go see Luis. Also Michael the manager gave top notch service also. Also Matt in the service department was top notch also. It is hard to find a card dealer that is honest and keeps their word. This dealership and everyone I have mentioned is a diamond in the ruff-You will not be disappoitned buying a car from Luis-Go see him! 10 out of 10!

I had a great experience with my new car purchase working - bbicknell

I had a great experience with my new car purchase working with Michael Delaney. He was professional, helpful and knowledgeable. His expertise made the process seamless from start to finish. I highly recommend working with Michael for your next car purchase.

Thank you guys so much I truly can't thank you enough! - Desiree Mcgee

Thank you guys so much I truly can't thank you enough!! I worked with Quentin and Jon Osvath to get a brand new Nissan Sentra and get rid of my old car and they got it done. After so many places turned me down or said they coudnt help me I finally was able to get something else. Thank you!!!

Jaykeb was super helpful in finding the right car to fit - Jay

Jaykeb was super helpful in finding the right car to fit all my wants and needs. He was very knowledgeable and answered all my questions. Thank you! I love my brand new K5!

Jim did awesome working with us. - stanski04

Jim did awesome working with us. Made it easy and straight to the point. First time buying a Kia and by far the most easiest and friendlier experience.

Very knowledgeable, helpful & supportive staff! - whitney.templeton

Very knowledgeable, helpful & supportive staff! Everyone was terrific to work with. They worked with me to make the deal possible!

Gerald Kia has one of the worst service departments I’ve - Khaleqjamal

Gerald Kia has one of the worst service departments I’ve ever dealt with, and their behavior was borderline deceptive. I brought my Kia Sorento in for a transmission issue. At drop-off, I physically demonstrated the problem to the service writer, Marty, who clearly saw it and confirmed it himself. I also requested a routine oil change and tire rotation. After dropping the car off, they gave me a loaner the next day — which now feels like a distraction tactic rather than actual service. The very next day, they suddenly claimed they could not confirm the issue at all, directly contradicting what their own employee had already verified. Later that same day, I received another call with a completely different story: They said the transmission had been replaced 10,000 miles ago by another Kia dealership and that it was grossly overfilled with DOUBLE the required transmission fluid. Let’s be clear: That is KIA NEGLIGENCE, not mine. Instead of escalating this internally with Kia (which is what any competent dealership should do), Gerald Kia tried to dump the responsibility on me, telling me I had two options: 1. Come pick up the car 2. Pay for a transmission flush Unacceptable. I then contacted Kia Consumer Affairs, opened an official case, and was instructed to leave the vehicle at the dealership while Kia handled it. When I informed Gerald Kia of this, the service manager Justin reacted emotionally and unprofessionally, demanded the loaner back immediately, and made it clear they had no interest in helping once corporate got involved. I returned the loaner and decided I was done. Suddenly, they claimed all charges were waived and I owed nothing. That’s when I asked a simple question: Were the oil change and tire rotation I requested actually done? The service writer said yes — then scrambled to find paperwork — and finally admitted THEY WERE NEVER DONE AT ALL. NO WONDER WHY CHARGERS WERE WAIVED LOL STAY AWAY FROM THIS DISGUSTING DEALERSHIP! ESPECIALLY THEIR SERVICE MANAGER JUSTIN! CALLED ME AFTER HE SEEN THIS REVIEW UPSET ABOUT IT DIDNT GIVE ME A CHANCE TO SPEAK AT ALL! HE KEPT TELLING WE GAVE U A LOANER FOR FREE FOR 1 DAY, LIKE REALLY? YOU GAVE ME A LOANER AS YOU SHOULD SO YOU DIDNT DO ANYTHING FOR ME AT ALL! PLUS THAT LOANER WAS JUST TO KEEP ME QUIET! THEN REPEATEDLY KEPT TELLING ME YOU ARE NOT A MAN YOU ARE NOT A MAN! I FELT HARASSED AND THREATENED ME NOT TO EVER COME BACK TO THE DEALERSHIP EVER AGAIN AND HUNG UP ON ME!

All the guys there are perfect and very funny. - Robertmcclarin12

All the guys there are perfect and very funny. Brian was absolutely amazing. I would highly recommend this dealer for anyone looking for a nice vehicle. Thanks guys I’m extremely happy

Kostya at Elgin Kia is truly outstanding. - TracyRieck

Kostya at Elgin Kia is truly outstanding. He was professional, patient, and incredibly knowledgeable. He took the time to understand exactly what I wanted and made the entire process of purchasing my Telluride smooth, stress-free, and even enjoyable. There was never any pressure, just honest guidance and genuine care. Kostya went above and beyond to answer every question, explain every detail, and make sure I felt confident and excited about my purchase. It’s rare to find someone who combines expertise with such a great personality and work ethic. Because of Kostya, I drove away not only with the perfect vehicle, but with complete trust in the dealership. I highly recommend him to anyone considering Elgin Kia — you won’t be disappointed.

Had an oil change appt and Manny Diaz was great! - Tyler Channell

Had an oil change appt and Manny Diaz was great! Helped me out right away with checking in, very clear about what needed to be done with the car, and was very friendly and nice. Would highly recommend Manny!

They are very nice here. - ir.is.923

They are very nice here. I like that there fast and there estimated times are on point.

I bought my Kia EV6 in 2022 and had zero problems until - vinita

I bought my Kia EV6 in 2022 and had zero problems until the last two months. Now the car shuts off completely and shows a “12V battery failure” message. I’ve taken the car to the Naperville dealership multiple times—usually after jump-starting it just to avoid towing—and every visit comes with a new excuse. First it was a software update, then they blamed Kia Connect (which I don’t even use), and then my radar detector, which I’ve had for 3 years. Nothing they said fixed the problem, and the car failed again the very next day. It’s obvious they’re avoiding replacing the 12V battery and have no concern about my safety or the possibility of me getting stranded. Their technicians have been incompetent and dismissive. I was told the manager will give us a call but even the manager didn’t have the basic decency to contact us. I’m hoping I can get this junk moving and someone with some integrity from KIA dealership will contact us in the next day or two. Since they haven’t yet, I’ll have to it to Costco to replace the 12V battery even though our car is under warranty. I have never experienced service this poor, and honestly, buying this car feels like a huge mistake.

Joe was very fast and smooth at making my experience - Betty Clifford

Joe was very fast and smooth at making my experience buying a vehicle and - best I’ve ever dealt with with - very knowledgeable.

I brought my family to Courtesy Kia a couple of years ago - jmp3

I brought my family to Courtesy Kia a couple of years ago and purchased two vehicles from their lot and later ordered a third; while replacing our Fords. We sat down with a salesman named John Bush and he has become the icon of terrific quality and trust. The process was immense with three people eyeballing him, asking questions, wanting demonstrations, and very vocal about what we wanted and needed. But John never faltered and answered every question we tossed him and made sure the paperwork was finalized for both us (our family) and the front office. After the purchases for my wife and daughter, I decided to go back the following year for myself and would not dare go anywhere else; except straight to John’s desk. Each time, John went over everything and discussed options, taking me back to see a model that had just come in that was being prepared for another customer that helped me decide for sure! What makes a salesperson great is what John is; by listening very carefully to what our daughter was saying about her excitement for her new Niro. John has extensive knowledge about vehicles and pointed out the family friendliness points of the Sportage to my wife. He was so transparent about his desire to really help us acquire the vehicles we really wanted with full honesty. Patient, empathetic, and remaining in touch to ensure we were satisfied with the vehicles, he helped make such a positive decision to buy! We were very honored to have found a salesperson who was not looking for a quick sale but a happy family when we drove away from the lot! Such wealth of knowledge, kindness, patience, and a desire to make the customer happy is why John Bush will always be the Salesman of the Year to us and for our next vehicles to come! Often imitated but shall never be duplicated in any way! Lou Fusz will only benefit substantially with the expertise and corporate knowledge of John Bush!

I'm very disappointed with my experience at Kia. - tynisacole73

I'm very disappointed with my experience at Kia. I purchase my Sorento 2 years ago with a extended warranty for a peace of mind, but when my vehicle needed service Kia refused to fix the issue even though it's clearly covered under my extended warranty. I trusted this company to stand behind their product and their promises. Instead, I've been met with delays and lies, lack of accountability, and poor customer service. After numerous call to Kia and Kia America(CORPORATE). I still don't have a working vehicle and no clear answers. I expected better from a brand that promotes reliability and customer care. If you are considering buying a Kia or extended warranty, I suggest you think twice. What's the point of a warranty if they refused to honor it. I was told my Kia service that I needed a new engine for my truck yes its used and had 1 own before me but at 50,000 miles and just purchased this truck in September 2023 never even did anything minor to my truck but now I need a engine and Kia is the only company who been changing and checking my oil. I came to Kia in Feb 2025 because one of my coworkers told me he saw fresh oil on the ground when I left from work, Kia told me I had a oil leak I asked them why didn't anyone see that when I was just there getting a oil change . Pay 300 to get the leak fix to back in June2025 saying I need a new engine. I was told my warranty with Kia had expired but I had a extended warranty with wheelz warranty. Okay upset but not as much because I'm still covered. To get a phone call later stated I need yo pay 1500 to Kia for them to take my engine out for the warranty company and I'll be reimburse back once Kia is paid through the extended warranty. Explain to them I do not have 1500 laying around I had to still pay the car-note and insurance ,my mortgage ,etc. Went to Kia September 1500 and was told to just pay 1000 went over to the cashier and pay 1000. Reach out a week later talk to Brian he was all over the place he was telling me they were waiting until the check clear to pay me my money and they had been communication with my boyfriend. At excuse me I don't have no boyfriend Brian then said who is this again I told him my name and he said my truck was next it was 2 cars in front of my truck and he'll give me a call next Tuesday didn't hear from Brian again. I start calling Kia America on 10/3/2025 talk to Lewis explain everything he said he going to reach out send me email he did do that but it was just what we were discussing and telling me to reach out to my extended warranty. call again talk to Ashely very rude did not get any help from call back the following week talk to Kayla very understanding and promise to help. Did not hear anything from Kia or Kia American ,Call back on 10/31/2025 and talk to Amanda was helpful Amanda put me on hold call Kia and talk to Brian the service manager she told me that she was told it was 6 cars in front of me and I've her word she would contact Kia on Wednesday Nov 5 for a update on my truck and then contact me ..HAHA jokes on me I having hear from Amanda. Call yesterday on Nov 6 and talk to Brian who then told me he's waiting in my extended warranty to get back to him . I'm extremely xxxx because you can keep lying to me and have took my 1000 . I then let Brian know I talk to the extended warranty company and they told me they haven't not heard from no from Kia about my vehicle since July 18,2025 and my extended warranty for my vehicle had expired on September 21,2025 Brian then said they did not tell him that. 1- WHY DO YOU HAVE TO PAY ANY THING EXCEPT YOUR COPAY WHEN YOU HAVE A WARRANTY. 2- WHY DO I NEED A ENGINE AT 50,000 MILES AND YOU WAS SUPPOSTED TO FOUND THE OIL LEAK BACK IN FEBRUARY THAT I PAID 300 TO GET FIX. 3- HOW DO TAKE SOMEONE'S MONEY AND DO WHAT YOU WANT TO DO . My truck has been sitting at Kia dealership since June 18. still paying my car-note but don't have a working vehicle out of 1000 and warranty and no one can tell me anything.

Jennifer and Vinod were great. - latrob46

Jennifer and Vinod were great. I was taken care of with care and love. I absolutely loved my experience at Kia. Would definitely be a returning customer.

No pressure, customer first experience! - arm64

We had been looking at the Kia Sorento for a while but dreaded going in to deal with another horrible sales experience. I was pleasantly surprised. We were greeted by Ted Raines and he was awesome! No pressure, knew his stuff and Mike Miller also made a point to introduce himself and welcome us. Derek in the finance office was also fabulous. I would recommend this dealer to anyone looking for a good, honest deal. Thank you Mike Miller, Ted Raines and Derek! Love my 2016 Sorento!

All the used vehicles were not certified. - CDM

All the used vehicles were not certified. They were all absolutely filthy inside and needed some sort of repair complete before you could drive it off the lot. The first car we asked to test drive had a bad wheel bearing strut. We didn't even make it off the lot because it wasn't safe to drive! Why would they let someone test drive an unsafe vehicle off their lot!!?? On a positive note, the salesman was very accommodating and friendly. He definitely had is work cut out for him.