34 Illinois Kia Dealers

Was looking for a new car! - Cmennie

Was looking for a new car!! Erica found the best one I wanted. I love my Escalade!!

Although I was only in into Napleton’s this time for - Mike D.

Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit.

Miguel and Al did an excellent job finalizing a deal of a - dann.halen

Miguel and Al did an excellent job finalizing a deal of a lifetime on my 2024 Integra type s...

Jesse was extremely helpful in staying within my budget - lam196140

Jesse was extremely helpful in staying within my budget as well as the most helpful in explaining the services provided.

Excellent service and help. - ricardosanabria0602

Excellent service and help. I recommend Joseph 100% to anyone. They help me to find the perfect car for me!

Tavia made buying a car quick and easy. - patmac

Tavia made buying a car quick and easy. My experience with the dealership as a whole was also top notch.

Kept in touch during repairs and I liked that they washed - Loretaklopp

Kept in touch during repairs and I liked that they washed my car before returning it to me.

Have bought three vehicles from them for my family. - Truck Guy

Have bought three vehicles from them for my family. They were easy to work with and gave me a great deal. I'm just about to buy another Kia Telluride this month.

Jason was awesome! - Jan

Jason was awesome! No pressure. Gave me a great deal! I'll definitely buy here again!

I had a wonderful experience. - Tlev

I had a wonderful experience. My mother and I pulled into the dealership and Danni sale rep was right outside. And guided me through the whole entire process. And directed me to Pearl who also made the experience personal and better thank you both

They deceived me that they could help me with credit - Fred

They deceived me that they could help me with credit conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he had called me the last 3 days. I don't suggest visiting this place!!

Great experience! - tkredell11

Great experience! Adil, our sales representative, was incredibly knowledgeable, conscientious, and kind. He exceeded our expectations and provided exceptional customer service. He asked great questions to ensure we decided on the best car to fit our needs and was extremely accessible and a great communicator. Highly recommend Adil and the team here!

Very professional work done by Rudy i recommend him for - Rudiirasta1

Very professional work done by Rudy i recommend him for greater position. Overall experience was super nice with this agent.

DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE SOLD A - Alecia

DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE SOLD A LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure and have been jacked around regarding my refund and loan cancelation. I had the car in my possession for ONLY 2 DAYS! I did not receive a call from anyone durning whole ordeal with them. No one called to notify me of the problems. I had to reach out to them MULTIPLE TIMES. The service department informed me of the cars engine failure and said the sales team is working on a resolution. Aftes many days straight of calling and being transferred to wrong departments and leaving voice-mails, i still had no one contacting me. Almost two weeks to the date of purchase I walked into the store to see the sales managers eating girl scout cookies and chatting about golf behind the desk. Not once did a Manger even try to speak to me. I demanded a full refund and my loan to be canceled. 1 week had went by with many calls and visits to kia and even to the ford corporate office I finally received my refund check. Now two weeks have gone by and they still won't cancel my loan. Absolutely ridiculous and utterly disappointing.

John Plewka so friendly & knowledgeable! - jan2894

John Plewka so friendly & knowledgeable! Made purchasing so easy! Dealership & staff were all so helpful

Really wasn't that bad of a process. - Kia_Car_Buyer_23

Really wasn't that bad of a process. Salesman was fine to work with. Always concerned with getting the high pressure from the finance manager but it was really smooth. He gave us the pitch for the expanded warranty which while I don't necessarily think that it's a scam it's just not for us. We declined it and moved on to the paperwork. You're in there for awhile just since there's just so much stuff to sign and go through. He was pretty competent with having everything ready and explaining the various processes. This was the only dealer in the St. Louis area to give me an availability and price estimate over email for the hot-on-the-streets Sportage Hybrid. Wasn't interested in playing ping pong with the other dealers, just wanted a "when" and "how much" without having do a ton of phone work (millennial thing I think). I would work with them again in the future.

Their service and supports are really good. - Nisarahamed Liyakkath Ali

Their service and supports are really good. Looking for the continuous support and service, thanks

Deceptive website, false advertising, broken promises. - Doug

Deceptive website, false advertising, broken promises. Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their website. I even received warranty details. I arrived and the finance paperwork was awaiting a signature, that was when I was told that the warranty expired 13 days earlier and that corporate was firm on it. I was offered a 36 month warranty at half price. The car jumped in price now by thousands with less that half the warranty. A handshake with an apology and a three hour trip back home and the website is still showing the vehicle with an unlimited warranty. Horrible and costly experience from a company that doesn’t abide by their advertisements.

Mo made this process very fast and easy. - Kellien3

Mo made this process very fast and easy. I feel very good about going with my first choice on the car I wanted and he’s right, life is too short. I enjoy my car everyday and I don’t regret a thing. Thank you very much Mo!

I just had 2023 Telluride serviced at Auffenberg Kia, - craig

I just had 2023 Telluride serviced at Auffenberg Kia, sold me $300 injector cleaning, 22,500 miles. They have serviced each 7,500 miles. I said, I have never done this with any other vehicle. Brad , the service writer said Kia recommends this injector cleaner and oil sludge cleaning every 15,000 miles. I asked why? New GDI engine design. The Kia owners manual does not show or recommend at all. Congratulations, Auffenberg made $300, but lost a customer forever. Craig Eversmann 15 Jan 2024

Once the dealership was aware of me being interested in - Jtbollinger

Once the dealership was aware of me being interested in the vehicle they reached out to set up an appointment and kept in contact with me through the entire experience. Very good customer service.

I had been looking for a car for over a month, call to - Ana Arceo

I had been looking for a car for over a month, call to every dealership possible and they didn’t want to help over the phone (I work crazy hours and needed flexibility), I am a first time car buyer, Koztya made it extremely easy for me and went above and beyond to make me happy and help me buy the car I wanted. I recommend this dealership and Koztya, he is the absolute best.

If I could give this zero stars I would. - Kristina James

If I could give this zero stars I would. The amount of lies this dealership runs on is ridiculous. They sold me a 22’ K5 they told me was brand new multiple times, besides being used as a demo. Demo, meaning a manager drove this car back and forth to work. Came to find out after purchasing there was an owner before it was a demo. After previously working in a dealership, I will never personally buy a used car. If I would have known this was used I WOULD NOT have purchased the vehicle. I also had a list of issues that should’ve been fixed during a UCI (Used Car Inspection), but weren’t. THEY DID NO INSPECTION ON THIS VEHICLE! Only sent it to detail to have it cleaned up, who did an awful job. After calling and complaining and arguing multiple times, they fixed said issues on car. ( Keep in mind after 4 months I traded this K5 in at another dealer because of how troublesome it was). The salesman here also have no knowledge as to what they are selling, a GT-Line does not have a dual exhaust, and ambient lighting unless installed aftermarket (which still was not in this vehicle), thus what they were promoting when selling the car to me. Lastly, I used to work for the Mercedes/Mazda dealership on William Latham, and multiple dealerships in Bourbonnais REFUSE to work with this dealership because of how poorly ran this dealership is. Please save your time and save yourself and RUN from this dealership. Take the extra time and drive to Orland Park!

Initially my expensive repair did not work. - Unhappy Kia Owner

Initially my expensive repair did not work. Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve this but I appreciate their willingness to work on fixing the matter.

Disrespect from the beginning conversation. - Mike

Disrespect from the beginning conversation. Corporate Kia had asked me to take in for a diagnostic and they refused. Had to call Kia Corp again and they asked me to take the car to a different KIa dealership. Put on a complaint

they have horrible communication and horrible service. - Zachary

they have horrible communication and horrible service. they never get back to you and never answer the phones.

I leased a 2021 Kia Sportage and the car burns oil has - Roez54

I leased a 2021 Kia Sportage and the car burns oil has had me come back for my 3rd round of oil consumption tests , which means I go back every one thousand miles and the car is low on oil.. but won’t do anything to rectify the problem .. they are blaming Kia corporate .. the service department is awful , they did two really bad things to my car , they are the ones that screwed it up in the first place . They lost a good customer , never again will I deal with them for my next car

I moved to Peoria had a newer Kia then became a survivor - audreykirkpatrick29

I moved to Peoria had a newer Kia then became a survivor of debit card scams. Savings gone. I went to these people for help would not give me time of day about refinance. I lost now been turned down for jobs caregivers because no vehicle. No one in this area. I have better job pending. Irs did trace need help Another 4 door SUV. 1 of the owners rude.

Leo is the best! I'm already trying to get friends and... - Glynis347

Leo is the best! I'm already trying to get friends and family to pay him a visit. He was extremely patient and professional. We didn't feel pressured or uncomfortable. Very good experience! We really love our car and have already put quite a few miles on it. I would highly recommend Gary Land Subaru and their friendly staff.