779 Michigan Used Car Dealers

I'm having trouble with my vehicle, the part that is - avelat86

I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.

If I could give Sherm 10 stars I would! - hannahbertrand8807

If I could give Sherm 10 stars I would! He was very friendly and made the process of buying my car so easy!

Legal con artists. - Hannalynn2015

I bought a 2013 Ford Escape and from the get it had the check engine light on. The guy who dropped it off tried to play like it must have kicked on during it's trailer ride to my house, and that the check engine light wasn't on when it was at their dealership. It had burn holes everywhere and terrible tires. They wouldn't fix the check engine light because they said, "if their mechanics fixed it it would void my 60,000 mile warranty with Ford." Which was 100% false. I asked Ford myself and it was an excuse to not fix the car they just dropped off to me. After a year of nothing but problems with these people I voluntarily surrendered the vehicle back to them and they are still trying to charge me $11,000 for a car I no longer have. Don't recommend, unless you want unnecessary stress and a bunch of b.s. excuses from grown men.

Joe was a very decent guy. - Jcase2271

Joe was a very decent guy. And he get me approved in less than 10 minutes. Amd get me into a very good vechile. very nice. Person and polite and very respectful and honest. And helpfully I would remind him. Amd I going to refer more. People to him

I will never purchase another vehicle from any Feldman - edwardwithers035

I will never purchase another vehicle from any Feldman dealership. I took my 2018 Ford Expedition Max in to have my A/C fixed last June. They allegedly replaced the condenser and refilled the freon. However, a month or so later, my A/C is running hot again. I was told that if it runs hot again, it probably has a pin hole in it somewhere and to bring it back and they would run the dye through it to locate the leak. At the time, they tried to coerce me to pay out of pocket for this repair but the A/C was still under warranty and I ended up not paying anything. However, it ran hot a month or so later but due to me coaching, and teaching, it took some months before I could make an appointment to get my truck back in for repairs. Each time I tried to make an appointment, I was told that they were short staffed and I would have to leave my vehicle for several days just for them to look at. I asked for a loaner and was told they do not have any. I tried again this past June and was told the same thing. This was repeated when I was at the dealership today. I was also told today that the A/C is no longer under warranty and in addition to the wait with no loaner, I would have to pay out of pocked. This is unacceptable business

Zach was outstanding in getting us into the car that we - sammantha0527

Zach was outstanding in getting us into the car that we wanted. Our family has done business with team one for years and we will continue to do so. Thank you for making this experience as seemless as possible.

Kenny is awesome. He helped us with a Grand Traverse.... - Efleury54

Kenny is awesome. He helped us with a Grand Traverse. Everything he said it was. It is !! He is a super honest person and I will definitely contact him when I need another vehicle. Thank you so much Kenny 😊

#GoSeeFadiWe LOVED working with Fadi! He's a genuinely... - L Prima

#GoSeeFadi We LOVED working with Fadi! He's a genuinely nice person who cares about people and our community. Fadi is very knowledgeable, patient and courteous. He went above and beyond for me and I couldn't be happier with my car or my experience.

I consigned my Maserati Gran Tourismo to this Empire Auto - marty

I consigned my Maserati Gran Tourismo to this Empire Auto for four months (March - June). Not only did they not sell it, when I got it back the glove box was completely cleaned out including the owner's manual and the window sticker. I went back in person to discuss the issues with John Dingle and I was told that he would give it his top priority and if they couldn't find the manual, he'd buy me a new one. John has done absolutely nothing he said he'd do. He'll look you in the eye and make you a promise and then do the exact opposite. I also authorized him to lower the price in an effort to get the vehicle sold. He told me it would sell "within two weeks". Not only did they not sell it, they also removed it from all advertising. When I questioned John about it, he blamed it on the owner and said he pulled the advertising accidently. He promised it would be back on all the advertising sites immediately. He promised to prioritize this as well. Again, more lies. Needless to say, I will no longer do business with this company.

Very helpful people. Walked out with a nice new car. Took... - Kkbby

Very helpful people. Walked out with a nice new car. Took a while but it was definitely worth it. Marcus and Dave were very helpful

Helped me out even though i didnt purchase a vehicle - Big B

A few years ago, i was in Gaylord and my xxx truck broke down again on the road in front of their lot. They knew I couldn't afford another vehicle yet and the Gentlemen still helped me get my truck off the road and then drove me to my job interview while still treating me with respect. Because of this I am going to buy my vehicle from them soon. Thanx for being Good people.

The dealership did repairs on my truck I still had under - bobcatlancer

The dealership did repairs on my truck I still had under lease, balljoints, idler arm, pitman arm, new tires and rims. They didn't tighten down the driverside CV axle nut and the wheel bearing exploded while going down the road, the idler and pitman arms were never replaced even though I was charged labor and parts for it. The tires were not new, there is a plug in one when I got ot and it's now a slow leak. Don't buy from them or let them do work on your vehicle.

The dealer did not keep their promise and it cost me... - ecronin

The dealer did not keep their promise and it cost me $384. I was promised a spare key when I purchased my vehicle. The first salesperson was fired before I could complete my transaction. I was then referred to the Used Car Sales Manager Brian Speck who has been very nice through phone and email conversations but has repeatedly misled me and failed to resolve my issue. I ended up buying a spare key under the promise that the dealer would reimburse me. It has been 4 months now and no resolution.

Wow. I couldn't be happier with Vinson Motors I purchased... - Godmark60

Wow. I couldn't be happier with Vinson Motors I purchased my Hummer knowing it had an engine light on with promise to fix ,well it was more than expected but they stood behind it and paid anyway. Much Respect

Joe was a great person to work with, straight forward and - vfreese64

Joe was a great person to work with, straight forward and honest. We broke down on the way there and he sent a wrecker and got my in-laws Yukon going so he could get back home also.. would recommend and buy from again

MELISSA WAS GREAT! - kbiggert

MELISSA WAS GREAT! She made me feel comfortable through the entire sale. She was open and easy to talk to and went out of her way to make sure I was happy with every detail. DEFINATELY will be a repeat customer PLUS I am referring her to all my friends.

Both John Krzanowski and Ron Dodd were professional, - PATWEIGHMAN

Both John Krzanowski and Ron Dodd were professional, responsive, and respectful. They answered all questions and had a zero pressure sales approach. Over the years I have bought 5 different new cars from different dealerships. Serra Lexus provided the best service/approach by far. They also provided a very fair offer on my trade in.

Wife bought a used car from here and later we find out in... - mckaygary70

Wife bought a used car from here and later we find out in a Carfax the car was in a previous accident and considered totaled. The dealership never mentioned it to my wife it was reported a total lost before she purchased the vehicle from Patsy Lou

From the time I was greeted coming in the doors, til the - vlmcmath

From the time I was greeted coming in the doors, til the keys was put in my hand I am totally satisfied. The staff was wonderful. Everyone was kind and courteous to my needs and put extra effort into making sure I got the finance that I need to get my 2019 Nissan Kick Sv2. They may do this everyday but it meant a lot for me on this day. Nothing but smiles, hugs, and kisses for this staff. I am so GRATEFUL 🥰. I'm looking forward to enjoying my crossover SUV. Thank you.

Jim Wernig Chevrolet and their exceptional team truly set... - Katie Ferrigan

Jim Wernig Chevrolet and their exceptional team truly set the bar for a perfect customer experience! I was referred to Andy Krajniak and immediately understood why the second I met him. Andy was fun, welcoming, low pressure and very informative. Andy walked me through the entire process, took time to get me set up with the MyChevrolet app, and truly made buying my Tahoe a pleasant and seamless experience!! I also left my vehicle with JW’s Service Center to have a few accessories added and those guys were awesome!! From entertaining me while I waited to making sure I had a loaner vehicle that suited my needs while I waited for mine – they made sure I was taken care of and I sincerely left feeling like a valued customer. My experience couldn’t have been better and I will for sure be back for any buying or service needs!

Overall I had a good experience. - Tinabean

Overall I had a good experience. They are very upfront and honest, and they tell you from the beginning that the cars have salvaged titles and are sold as is. I brought my car in August, and it had a problem on the test drive with the air conditioning. They fixed it as promised after I brought the car. They offered me a loaner while I waited. The manager is a little spicy for my taste, but she means well and is very efficient. I had a great experience all the way around. Highly recommend.

Another amazing thing Russ in Service and the staff at - rayleenoates

Another amazing thing Russ in Service and the staff at Don Nester Roscommon went above and beyond all I can say is Great Customer Service which is rare in this day and age. Thankyou again all so much!

Arraigned for a test drive (1-20-22) on a Acura MDX that... - Roatan13

Arraigned for a test drive (1-20-22) on a Acura MDX that the dealership advertised for sale on December 3rd. So Jeffery Automotive had possession of the vehicle for 6 weeks. Drove over 1 hour to get to dealer. Car was still on sale line near roadway. Clearly been sitting for awhile. Salesman drove the vehicle up. I then want around vehicle opening up the doors. Front passenger side on sun visor (fingerprint) and head liner (smear) was blood. Center consul was sticky from front to rear seat. The interior was a bio hazard with blood and grim. Passed on even sitting in that mess. I told sales person I could not believe they would have a vehicle on the line clearly with blood His response was I’m sorry. I saw that when I was pulling it up. No idea why it was not cleaned. This by far was the worst showing by a dealership I have ever encountered. 2 hour drive for a huge disappointment

My car was stolen and damaged,and returned to me with... - Alna

My car was stolen and damaged,and returned to me with damages that they claim I am responsible for that the suspect damaged,the cars are not of value.

Do not buy a car from New Way. - javida76.jh

Do not buy a car from New Way. They are a rip off the car stop running after months they will not assist you. They are robbers without a gun if anyone has purchased a vehicle from them and your car stopped working after months go on Facebook and put them on blast so they can stop taking advantage of people

I visited Carite on 08/19/20 was approved for a car with... - Erica

I visited Carite on 08/19/20 was approved for a car with my trade in but changed my mind on getting a car I came back today on 08/27/20 and I got a car no problems they were very helpful I want to thank Nate and Vince for their help I recommend you guys go see them signed Erica yancey

Excellent experience. - Tcatchp

Excellent experience. The whole staff reached out & helped me soon as I hit the door.

Great operation, been in town for a long time and takes... - jjconely

Great operation, been in town for a long time and takes great care to make sure the cars sold are in good condition. Get a fair deal.

"Best Quality and Service, Bought 2 vehicles here!! - Heather R.

After going through the process of looking at many dealerships we were very impressed with this one! The quality of care and maintenance of their vehicles is Outstanding! We just bought another vehicle from here this past February. LOVE my Dodge Grand Caravan!! Our other vehicle we purchased last year April I believe...Toyota Tundra. Such superb customer service and excellent inventory of vehicles! On top of that the BEST sales employees as you can look at your own pace and not feel pressured!! It is our 1st choice to come to when we want a newer used vehicle. Guido is awesome and highly recommended by us!! Heather & Steve

I needed another vehicle. - jane

I needed another vehicle. Trevor was fantastic and took his time even though it took possibly 2 weeks to get a vehicle to me because of circumstances beyond either of our control. After I purchased the vehicle within the 3 days I had sent an email stating a couple of issues that were going on. Today, since I'm replacing the windshield he responded that he was going to speak to service to see if I could get reimbursed! I made sure not to post any reviews until I heard from him! And he stood by his word. If you need a vehicle, talk to Trevor Mcbride in Battle Creek Express Auto! I will definitely be back for the next vehicle!