New Jersey Mercedes-Benz Dealers

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Globe Mercedes-Benz - Fairfield, NJ

On 11/5/2009 9:04:47 PM 1wd wrote:
I visited many dealers in my efforts to find a replacement for my trusty Saab. When O finally got around to visiting this dealer, I started by looking at a new C-class, but decided, with the help of the sales staff, that there were many very good deals on certified pre-owned Mercedes Benz vehicles worth checking out. After a lot of internet research and several visits to this dealer, I purchased a very nice low mileage (10,150 miles!)two-year-old C230 Sport and am EXTREMELY pleased. The entire buying experience was open, honest and straightforward. These people are used to dealing with intelligent and well-informed buyers, and thus avoid the "bs". Even the business manager wasn't pushy about the "extras" (a nice change from the tactics used by other dealers). If you are looking for a new or used Mercedes, or are even considering a car in the Mercedes/BMW/Audi/Lexus/Infinity/Cadillac/Saab class, you should visit this dealership. You owe it to yourself.

Prestige Mercedes Benz - Paramus, NJ

On 9/12/2009 3:38:51 PM ants624 wrote:
I have never left the dealership feeling so uncomfortable about a service after my last service. First I was quoted $570 for a Service B, when all I thought I was getting was an oil change but it's Mercedes so I have come to terms with things are always going to be more expensive. My advisor said I might need my brake fluid flushed, but they would know more when they took the truck in. When I came to pick up my truck, my total bill came out to $627. I was a bit taken aback as to why, and asked to go over the bill with my advisor, since last time I supposedly received service B yet never received any of the paper work I received this time. His tone made me feel like he was annoyed that he had to review this with me. He then made the mistake of telling me that I should get my brake fluid flushed every 2 years...which then made me remember, I had my brake fluid flushed by there Service department in May of 2008, at my 30,000 mile maintenance check. So a service that was performed on my truck was not needed and I feel like this should have been something that would have come up in there systems. After talking to my cousin who works in the Service department for Mercedes in Charlotte, he told me that technically all I should have gotten was a service A, which has lead me to feel even more uncomfortable about the work done at Prestige. In the 2 and 1/2 years I have been bringing my truck to the dealership for service I have NEVER walked out the door feeling taken advantage of. Unfortunately I don't know if I will come back, though everything else is convenient, this past service left me with a bad taste in mouth.

And last thing, for 627 dollars my truck could have been washed. I walked out to a truck that looked like it was sitting outside in the rain. Even Jiffy Lube gives free car washes.