New York Kia Dealers

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Dorschel Kia - Rochester, NY

On 9/2/2009 3:37:23 PM mad47 wrote:
After several issues with the clutch in my Kia Optima, i have given up! The transmission stays engaged, the shifter gets stuck and can not be moved into gear without turning the car off and when I lift off the clutch and am in neutral the clanking noise that comes out is terrible! I have had my car in for service for the same thing so many times and once again they say they can not duplicate the problem. However, this time the clanking (which I believe is the throw out bearing and so do several other mechanics) was so loud they all heard it. They said it could be the timing belt or various other things that have absolutely nothing to do with the clutch and its assembly. In my opinion, the mechanics are a bunch of bozo's and I will never bring my car there for service again nor will I ever buy from Dorschel. When people ask me what is wrong with the car, I will explain exactly what is wrong with the car. DORSCHEL SERVICE SUCKS! I may be a woman but I do know quite a bit about cars because I have a long history of working on them and around them. SHAME ON YOU!

Autoworld Kia - Hicksville, NY

On 7/3/2009 11:42:11 PM jayjub wrote:
1. Primary Classification: Selling Practices
2. Secondary Classification: Advertising Issues

3. Problem:
We had agreed with them on the advertised sale price for a 2005 Nissan Pathfinder starting at $12,870. by the time they added fees the total was up to $14,600+. Fees were very high! Which we were all set to move forward. We paid the down payment ($3,000) and went in to sign for the financing which they were forcing us to get for that price. When we met with the finance manager he tried to sell us a typical pointless warranty for over $2000 (total now over $18k) when I turned it down and asked what the total being financed was it was $300 more then the total originally quoted. I thought fine whatever. Then when I refused to buy the warranty he said he had to speak with his manager and came back to say that the deal was off! We had already agreed on the price and everything then they were trying to add $2000 to the cost? This made no sense and we had to be refunded the down payment and left after spending almost all day there working on the deal! What a waste of a day!

~ Selling Practices: they add to total cost after agreeing on a price.
~ Advertising: special prices advertised do not include up to $6,000 in additional fees!

NO ONE WOULD GIVE US A STRAIGHT ANSWER! Specially on the total cost of the vehicle? What is the issue with the sleezy used car dealers!