Best time I've ever had buying a car. - Christina
The gentlemen that helped us with our purchase were gracious, of good humor and kind. Never any pressure. Knowledgeable and efficient. The Best!! Would highly recommend them and would purchase from them again.
helped us feel confident in our decisions - cpb942552
Tony enjoyed helping us decide if the Dodge Caliber was the right vehicle for us. We feel good about the car, service and fair price.
Day Apollo Dealership, Matt Tate - Suzi1955
I enjoyed my experience at Day Apollo Subaru, my salesman Matt Tate was wonderful! They are improving the dealership but this was not an issue at all.
Friendly, helpful and answered all our questions. - Professor Mac
Took the time to be sure we understood the differences in the cars we were interested in. Nice long test drive of each of the vehicles that helped us make up our minds.
First New Car - Adrienne C
I went in on Saturday to see if they had what I was looking for, this was the second dealership I visited on this day. They did and they let me take it for a test drive. I absolutely fell in love. I told them what I wanted to pay and they approved my offer right away. I got the financing I needed and I felt zero pressure. I would recommend anyone to purchase a new or used vehicle here. Professional, friendly staff, zero gimmicks, total satisfaction
Thanks Colonial Team!
Knowledgeable and Low Key - MarkPh
Tom Burley made the buying experience easy. He was knowledgeable, provided options, and followed up with out trying to push. He made the buying experience as painless as you he could. Derek took me on the first test drive while Tom was tied up. He knew the car and set realistic expectations for me.
Great deal on a used Jeep - jeeped
I really like their approach to used cars... selling them at very reasonable rates instead of sending them to auction. I got a low mileage 2014 Jeep Cherokee Limited fully loaded for about 2500 less than what everyone else was charging. They processed the sale quickly and got me in the car and on my way.
We leased a 2017 Tiguan. - Tiguan girl
We leased a 2017 Tiguan at Wynn with the help and expertise of Tyler Cook.Thank You! We love the new Tiguan and hope this helps us in the winter driving conditions here in the northeast.
Great Experience - RAV4-Toyota
My husband I recently bought a RAV4 from Fiore Toyota. Mike Rosen was very kind, knowledgeable, and incredibly helpful. He really listened and respected our needs and helped to make the over experience a good one. I would highly recommend this dealership and mike to anyone looking to purchase a car.
A modern dealership experience - eventful
I had a great experience purchasing a new 2016 Volkswagen Golf SE from Jeff D'ambrosia Volkswagen with the help of my Sales Advisor Stefan Williams.
These are people that understand the modern car buying experience. They get right to the point with extremely fair offers, everything is upfront with a low pressure environment and outstanding customer service. I made a nearly 6 hour round trip to purchase my Golf from them going based on previous reviews that seemed reflect that. Needless to say Jeff D'ambrosia VW completely made the trip worth while.
From start to finish my Sales Advisor Stefan Williams was extremely communicative. Again he represents the modern way of doing business. He is technology savvy and will reach out to you in whatever manner you prefer, whether its e-mail, text/iMessage, or a good old phone call. He enjoys his job and enjoys the product he sells and that comes through immediately when you get to know him. He has a really deep knowledge of the Volkswagen line and can take his knowledge to help anyone from a first time VW shopper to a long time VW buyer like myself. More than anything Stefan values time, and he won't waste yours. Knowing that I had made a long trip down he had me in and out of the dealership in 35 minutes. All the paper work was ready to go, the car detailed and gassed up.
Great experience - fast, fair and friendly! - First Jetta
They had by far the best pricing in the area. And the experience of test driving and then purchasing was quick, friendly and without pressure. Highly recommend Cochran Volkswagen!
Very satisfied - satisfied
We have bought three Passats over the past years from York VW. We keep returning there because we have been pleased with the service we receive and especially with Darryl in the service department. Our salesman was Tim Smith. He was very knowledgeable, considerate of our needs and desires and helpful in securing a good deal on our new 2017 Passat. He took time to show us all the features and set up the technology aspects for us. We would recommend buying a car from him. We are also very pleased with the car. It is a very smooth ride.
SID IS THE MAN! - NATAY WILLIAMS
MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.
Most straightforward sales team out there. - JJW
I bought a 2016 GTI from YBH, and recently helped a friend get her new 2016 Jetta there. These were the two simplest, most honest transactions I have ever been a part of in 25 years of car shopping. The YBH sales team understands people today don't want to old song and dance. They want information and an informed, straightforward sales experience. In both cases, the deals were essentially done over email, and amazingly they did not change one penny when we showed up. I have had the frustration elsewhere of having dealers say "that is the deal" in email, then try to back out of it in the showroom.
Simply put, if a VW is a car you'd consider, I'd strongly recommend YBH.
Helpful and quick. - Daniel virgilio
Came in after a problem with my high pressure fuel pump. Was going to buy the part and do the work myself in a parking lot as I was just travelling through the area. Service manager not only pulled the codes, but found an open warranty, and slipped me into a busy schedule. Less than a hour later, I was out the door. From my perspective, great service.
Prompt, personal, helpful, timely and fair priced service! - eagle
Without exception and throughout the past twenty plus years, I have received excellent sevice in every respect, with my Audi and Volkswagen cars, with very few exceptions. This is why I stick with Autohaus Lancaster!
Certified Jetta - Happy Shopper1
My daughter has just purchased a Jetta from Hillcrest, and the expirience was so pleasurable my husband and I went for a replacement of our 1998 Escort. I know I'll be back for more buisness
Excellent - Beth71
Excellent experience start to finish. Devan got me the car I wanted at the payment I requested. Made purchasing my VW Jetta hassle free! Thank you!
Amazing service - Gerryp123
I had a headlight go out and they got me in and out in 10 minutes the team at Volkswagen is the best simply awesome
Courteousy and Professionalism - dbuscemi1949
The staff are exrememely accomodating and the mechanics are competent professionals. I have confidence in the work performed. Young's mechanics have worked on my car since I purchased it new in 2006.
Incorrectly diagnosed engine trouble - ClaySmith
Told me my turbo was bad on my 2002 WRX and needed replaced, got two other opinions, both said turbo was good and head gasket was bad. Not very confident with this dealers repair shop. Repaired by private shop and back on the road...turbo is fine.
One of the best auto purchase/lease experiences I have ever - Philip J. Colon
Fran is an exception professional, knowledgeable, helpful, caring, patient and honest, all qualities that we respect and a real Pro. He made this experience a pleasure in spite of the fact we were spending money. We came away feeling confident and very pleased with our lease. Would we do it again, yes, with Fran. Would we recommend Fran, garnet and the support team, absolutely and with pleasure.Fran is a gracious gentlemen. We managed a few laughs. Thank you Fran.
Margot, was a delight. Knowledgeable, pleasant, professional and managed our process effortlessly, explained everything clearly and twice if necessary. It was smooth, free of glitches and a pleasure
Ed, a gentlemen and helpful although our interaction was minimal.
Thank you Fran, Garnet, Margot, Ed and other support staff that I met including the
young man that said God Bless you when I sneezed
This was a high end experience. Thank you.
Phil & Peggy Colon
Pleasant and easy - ccarter00
While this is a few months late, I wanted to be sure to give a review on my experience with Piazza and with Mike Robinson (sales) and John Zecchino (finance). I would never have driven out to Ardmore if it wasn't for Autotrader.com. I was starting to have issues with my second Jetta and needed to find a solid yet affordable replacement, and I found a beautiful used CC at a deal on the site that led me to the guys at Piazza. Mike was extremely helpful (even without an appointment) and took me on a nice long test drive, on which he didn't appear to fear for his life as tested the car on the twisty turning road! I was not "wowed" by the drive in the CC, so Mike urged me to test drive the 2014 Jetta GLI on the lot (only 10k miles) and I loved it!! His no pressure style was very welcome and from there the paperwork went very smoothly. I love the car and the deal! The whole experience was easy, fairly quick (as far as car buying experiences go) and really enjoyable. I would recommend them for your next car buying experience - and of course, I'll always recommend a VW!
Fantastic Dealership - todd92
Easy going, honest, straight shooters. Exactly the kind of car dealer that deserves your business. The entire team was a pleasure to deal with on the 2016 Golf R I just purchased. 1st place I'll look if I'm in the market for another VW.
No excuses - Come to Faulkner VW FIRST! - Rubie T
I recently purchased my 2008 Passat Lux after my 2002 VW Passat was totaled. It was a tough experience as the latter was my first car, and it was going to be hard to top it. It took 2 months to find a newer car, and Jodie Payne made that happen. I felt as if the entire sales department had my back, honestly. Whenever a potential car was traded in, I was notified and came in for a test drive. Eventually, the 2008 Passat won my heart, with the help of Jodie and the service Department, managed by Jeff W. Furthermore, both Brian Price (GM) and Brian (service) spoke with me personally about the vehicle, the servicing it needed, and what they could do to further accommodate me. The entire experience was smooth and not what I expected from purchasing a car from a dealership - my first car purchase was from a private seller, so this was a new experience for me altogether. As a 20 year old college student, I can say that I was treated with 100% honesty and fairness. There were no scams or gimmicks, no shadiness, and moreover, I got the perfect car out of it. Kudos to all at Faulkner VW! Highly recommend. I encourage anybody to check out their inventory, stop in for a test drive, or get their car serviced here FIRST!
STAY AWAY!!! - Jeremy S
I bought a Ford F-150 from gilboy and was very unhappy with the experience at the dealership. They are Completely unprofessional and unorganized.I highly recommend you buy somewhere else!
Excellent service and a family atmosphere - Andrew W.
I purchased a 2013 VW Jetta from J. Bertolet and have been thrilled with the service and integrity of everyone at the dealership. I live in the Reading area, and whenever the car needs its mileage service, John arranges a convenient time to pick up my car to take to the dealership and lends me his car for the day. As with all cars, something inevitably will go wrong. You can trust the people at J. Bertolet. The service technician sent me a video of the problem, discussed several options, and I felt confident that the repair would be done in a cost effective and efficient way. He even suggested I call VW headquarters and ask them to reimburse me for the repairs - which they did - a complete reimbursement for parts and labor! I am so happy to do business with people who are not only invested in the product they sell, but more importantly, are invested in the people and community they serve.
Super Lemon! - disappointedgal
Super Lemon! If you make a moderate to low income, Do not buy a used car from these folks! You'll spend thousands of dollars to fix it. I didn't do my research and bought a Passat 2006. Lots of problems Had it for 3 years. Engine light keep coming on. They fixed it. Cost Me $2000.00 Engine light still came on. $500.00 for brake work. Exhaust pipe broke at catalytic converter. They wanted $1300.00. It smelled like dirt. I am thinking it was in a flood somewhere. They had Dryer sheets under my seats to mask the smell when i bought it. I didn't know till later. Shady! Oh and lets not forget they said I had slivers of metal in my oil pan. and said it would cost me a pretty penny like $2500.00 to take it a part and fix what ever they were talking about. But it might just be the engine. So it might cost more. I traded that car in and bought something else somewhere else. Never again Volkswagon. Smile in your face and rob you blind! But they did offer me to come in for a complimentary car wash.
Service Nightmares - kevinandtrish
I have had four cars serviced between myself and my wife. Fred Beans' shop is near the Paoli local train, so it is a convenient drop off. However, we are through. Here is a brief list of annoying service incidents:
1) Passat: Fuel tank recall, car was returned leaking gasoline.
2) Jetta Sportwagen TDI: air filter intake tube not connected after service (fixed it myself. )
3) Jetta TDI Sportwagen: air filter never changed after 50 K miles ( free service = no service, IMHO) changed itmyself
4) Golf TDI: dropped car for A/C service. First time the problem was not diagnosed; the car was obviously not test driven. Second time: I was charged 350.00 for "troubleshooting". The replacement part was about 50.00. Rude Service guy, failed to call and tell us the car wasn't ready before pickup. The svc dept failed to honor my request to give me the replaced part, so....
5) GTI: Two trips for service of AC under warrantee. (They eventually sent it to Mike Piazza in Ardmore)
That's enough. I will never spend another nickel there. Ever.
Very trustworthy service department. They will make sure... - nas179
Very trustworthy service department. They will make sure things are done right at any cost. Josh and Randy stayed over an hour late to make sure I was able to get home with my car. They have always been honest and open with me, and make the hour drive for a simple oil change worthwhile for me. I would recommend the service any day over any other dealer I have been to. Trustworthy service is hard to find anymore, these guys will make it worth your time! Thanks guys!
North Penn VW
Three Rivers Volkswagen
BDC Manager + Asst. F+I Manager