Thank You to Bill and Jason at North Penn VW - sue58
I give a 5 star recommendation for the service I received from Bill and Jason. I thought I would purchase my 2014 Jetta that I had leased, but they both helped me with honest expertise and within a couple of hours I walked out with a new 2017 Jetta. I love the car. Thanks Again, Sue Bones
Satisfed customer - Cam4754
This is my second vehicle I have bought at Erie Motors. Mike Francis always makes you feel comfortable and goes out of his way to satisfy his customers...our experience from beginning to end of buying a new car from him was great.....explains everything about the vehicle and makes sure you understand all details before you drive off the lot.
I have always been very satisfied with the service department, also.
Top Reviewed Specialists At This Dealership
Easy purchase...No Pressure...Small Issues Resolved - JasonW
Purchased a Sportwagen 4motion. Sales process was quick. Jim and Gary were easy to work with.
Value of my trade-in was fair, Offers from other brands were higher, but their offer was reasonable.
Few small issues I noticed after getting home were resolved quickly.
Would purchase here again.
Best VW dealership in the area - bal1077
If you are looking for a new or used VW I would highly recommend Three Rivers VW. Their combination of price, service, and selection is unmatched.
Outstanding Experience - Bernie
I just purchased my fourth vehicle from Colonial. I keep going back because their Customer Service and pricing is outstanding. This includes Sales and Service Department. My recent purchase was a great experience with my salesperson Mani S.. She showed extreme patience with my questions during the negotiation process. I never felt pressured even though I took up quite a bit of her time. GM Karen B. stopped in to say hello and made herself available for any questions also. They did not play games during discussions and offered a more than fair price upfront. The Service department is always accommodating with hours and any special requests. I am loyal Colonial customer because you can trust what they say.
Impressed with the Professional and Indivual attention ! - Oreo
From the moment we stepped on the lot , until we drove home with our 2018 Q5 , we experienced a most professional and individual level of care and value the quality and quantity of time put in by Troy Craig to find us the right car . We will definitely be back for our next vehicle and will highly recommend friends and family to see Troy when they are ready .
Porsche / Audi Sales
Excellent service during my first time leasing a car - Rebecca
Matt was very helpful to me, in discussing the process of leasing a car. He was not pushy at all but responsive to all of my questions and concerns. He also emailed me to follow-up and spent a lot of time with us even after the purchase, demonstrating that he cared very much about our business. I was never at this dealership before but I will definitely go back when I need my next car.
Steve made leasing a new car so easy! - jessengineer
Although I had a great experience at Jim Wynn VW in general, I wanted to give specific feedback to Steve Pion. He had worked with me to find a lease that worked with my own budget and specific needs. He was patient & understanding. Definitely would recommend him & would stay with this dealership in the future. Thanks Jim Wynn VW!
Nickolas Moyer made the difference in my Lease. - Jane Ellis
I had a great experience leasing my 2nd car with Nicholas Moyer. He made the experience simple with no pressure. I shopped around and ended up leasing thru VW again because of the customer service and the quality of car you get for the price. Nick understood my personality and tailored the experience to fit that! I was always rushed with time due to work and he made the communication speedy and simple for me. I would without question recommend Nick and VW or Reading to anyone looking for great customer service.
Passion for the product shows - pickycarbuyer
Jeff is a passionate VW loyalist and it shows in his attention to detail and knowledge of VW's. Jeff goes the extra mile, he had everything ready for us at delivery, including bottles of water. He didn't ask, he anticipated our needs! I can't think of anyone I'd rather buy a VW from than Jeff Deacon.
Satisfied - not pleased
Was very happy after the car was purchased that York Volkswagon was willing to pay for a new battery that had going bad in the vehicle after only owning 4 days. Thank You
Excellent buying Experience - DonGreenleaf
I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience.
Great experience - fast, fair and friendly! - First Jetta
They had by far the best pricing in the area. And the experience of test driving and then purchasing was quick, friendly and without pressure. Highly recommend Cochran Volkswagen!
Helpful and quick. - Daniel virgilio
Came in after a problem with my high pressure fuel pump. Was going to buy the part and do the work myself in a parking lot as I was just travelling through the area. Service manager not only pulled the codes, but found an open warranty, and slipped me into a busy schedule. Less than a hour later, I was out the door. From my perspective, great service.
Routine service and recall work - Ken M.
I was able to schedule an appointment at my convenience. They provided a free loaner car, and my car was washed and ready-to-go when promised. Matt was on top of things from start to finish, so everything went well.
Certified Jetta - Happy Shopper1
My daughter has just purchased a Jetta from Hillcrest, and the expirience was so pleasurable my husband and I went for a replacement of our 1998 Escort. I know I'll be back for more buisness
very helpful - bonkers200
I received notice in the mail that there were some recalls on my car and I needed to bring it to a dealership to be fixed. Since I just recently moved to PA, I wasn't sure what Volkswagen dealership to use...so like most people I looked on the internet to find the closest one to my house and then crossed my fingers that they were good. From the very beginning, contacting the service department, to the very end, picking up my vehicle, they were fantastic. Very nice, helpful, thorough, easy to work with.
Thank you to everyone in the service department who helped me. I greatly appreciate it.
Service, New car gazing. - DWE
Brought our Jetta in for first service since buying from Todd. While waiting, my son and I looked at cars and test drove one with Dustin. These salesmen, Les in service, and others I don't remember by name, all have made me happy and comfortable at Young VW/Mazda. I will definitely look here first for my next car!
Followup of sale - gnowin
This was a used car low miles and had a balance issue with the tires fixed with out a trouble.
Everyone was very helpful. I would do it again.
First oil change - Efrenperez23
There was an misunderstanding but the servirce over all was good. Hopefully next time it will be more clear of the coverages of the vehicle for maintenance.
Excellent Service - Brian Leidy
Mike could not have been better to work with. He knew I was coming from more than two hours away and he made sure everything was ready when I arrived. It was the third Prius I have purchased but Mike still made sure I was familiar with all the latest features. I loved it when I drove it off the lot and I am even more impressed now that I have driven it for 10 days.
STAY AWAY!!! - Jeremy S
I bought a Ford F-150 from gilboy and was very unhappy with the experience at the dealership. They are Completely unprofessional and unorganized.I highly recommend you buy somewhere else!
Best Car Buying Experience Ever - Dave M
Copied from my VW satisfaction survey: I cannot praise enough Volkswagen State College’s Sales Manager, Mike McKay and the first class operation he helps run. I felt like I was dealing with friends through the entire process of buying my 2017 Passat SE with Technology Package. I had been negotiating with several dealerships in PA, but Mike single handedly earned my business with his prompt and honest responses, as well as his genuine and charismatic personality. They had my paper work ready in no time and Audi Finance Manager, Ellen Fryer, walked me through all of my options and she gladly clarified anything I was unsure of. Ellen also explained and sold me on the extended warranties/protection plans without being aggressive or using misleading tactics like I've encountered at other dealerships. As an outbound call center manager I understand, appreciate, and admire ethical customer service while remaining a successful sales organization in industries where a few bad people have made an overall negative reputation for the good companies like us. I was offered a fair price without having to haggle or worry there were going to be hidden fees, Mike was upfront and honest while disclosing everything I needed to know before I even walked in the door. There was never any pressure to buy, and my time and concerns were always respected and addressed immediately. The whole experience from beginning to end was seamless, painless, and completely enjoyable. I have done nothing but rave about Mike and Ellen, and will continue to encourage potential buyers (cars.com, autotrader...etc) to contact them, I guarantee they will be willing to travel to purchase a car like I did. If you need a buyer’s testimonial or any kind of reference I would love to give back to Ellen and Mike, they more than deserve it. Sincerely, David Mattiuz
A+ People and A+ service - PaulBkv
This place is awesome! I told them what I had to work with and I left with a 2017 Jetta. They know their VW's... The lounge was great for my kids and my sales rep made everything go super quick.
Best customer service! - Gmcalder13
I got my lease on the VW Tiguan at the end of December, and I still contact her for questions and she always helps me out!! So helpful and the best!
Excellent service and a family atmosphere - Andrew W.
I purchased a 2013 VW Jetta from J. Bertolet and have been thrilled with the service and integrity of everyone at the dealership. I live in the Reading area, and whenever the car needs its mileage service, John arranges a convenient time to pick up my car to take to the dealership and lends me his car for the day. As with all cars, something inevitably will go wrong. You can trust the people at J. Bertolet. The service technician sent me a video of the problem, discussed several options, and I felt confident that the repair would be done in a cost effective and efficient way. He even suggested I call VW headquarters and ask them to reimburse me for the repairs - which they did - a complete reimbursement for parts and labor! I am so happy to do business with people who are not only invested in the product they sell, but more importantly, are invested in the people and community they serve.
Colonial Volkswagen Best Service - McD1015
If you own a Volkswagen that's in need of service, you'd be insane to take your car anywhere else. I recently had an issue with my 2012 Jetta that my mechanic was unable to fix. I took it over to Colonial, and I was amazed with the service department. I met with Chad Condon, the service advisor, and he will be the reason I will continue to take my vehicle to this establishment. I'm not familiar with her owns Colonial Volkswagen, but Chad is as professional as they come. Thank you Mr. Condon, and thank you Colonial Volkswagen for all of your help!
Another great service experience - Chacra32
I have grown to be very loyal to the VW dealership in Devon, PA. Their service team, technicians, and sales associates are exceptional. Thank you!
Service department scam artists - Albert Hotchkiss
They will make promises they can't keep. Insist they can make things "right". Fail to do so. And charge you for your trouble.
Bad dealership - Dprep
Horrible dealership that uses games and xxxxx to sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously the car just had a person put a deposit in it. The car obviously hadn't been moved in weeks??? Then they offered to sell us the car out from under the other person but we had to accept it as is with the damage and pay full price. It was a horrible and obvious bait and switch. Don't go here but instead chose a dealership with a little more honesty!
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