Car Buying 101 - Nparsoms1016
My husband and I went to Hiley Mazda just to look at new vehicles. I was not sure it was in our new budget. Jorge Ruiz helped us in every way possible, and less than 2 hours later (tune included a test drive) we pulled out Ina brand new CX5 in the color and options I wanted & a the payment I could afford!! Thank you Hiley Mazda!!!
Service rep was the greatest - janhmp
Had to get my State inspection and got a very honest quote to do my 50,000 mile service and treated with great respect and honesty
Peace of mind - Monte
These guys are friendly and easy to work with. All in all, a positive experience. Plus, I got a sporty little Nissan. Joel was very helpful.
Great experience!! - Scottd0518
Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pricing on a new car. I later worked with Pat McGarry as my salesman. My wife and I couldn't be happier with the service we received both via electronic communication and during our visit today. Very professional staff who streamlined the buying process and met all of our expectations. Make this your first dealer stop and I guarantee you will not be disappointed. I reached out to dealers from San Antonio, Austin, and Houston. This group was the absolute best of them all! Best car-buying experience my wife and I have ever received, hands down. We drove all the way from San Antonio to buy a car from them and would do it again without hesitation. A big thank you to everyone who helped us today!
Great Service Department - cannonscorner53
I am very happy with Southwest Volkswagen, when I go in to have my TDI Wagon serviced they always treat me like I am the only customer they have. Their prices are very reasonable and they never do any work that is not needed. I would recommend this dealership to everyone. Fair, honest, and reasonable, what more could you ask for.
Great experience - Mvinogradov
I first want to say that my husband and I have been to many dealerships and have purchased at least 10 cars in the past 7 years. Therefore, it's no small thing for me to say that our experience at this dealership was the BEST out of them all. I think that the other places need to take notes and they would greatly improve their customer satisfaction. We came here at were casually approached by Paul, our salesperson. He wasn't pushy and yet he was attentive to our every need. We genuinely enjoyed dealing with him and are so glad glad that he was the one that greeted us upon our arrival. Once it was time to get down to the details of our trade value and ultimately the purchase of a new car, Beth, one of the managers came to speak to us. She presented the numbers and my husband and I felt like she was very fair in their offer. I usually feel a little slighted at this point in the deal but in this instance I must say I didn't feel that way at all. I am so glad that we came here and if I buy another Volkswagen in the future, we won't go anywhere else.
Thanks for such a great car buying experience!!
Great Staff / Great Service - CarolS
I brought my car in for service and was treated respectfully. More importantly, they got my car fixed quickly and right. The price was reasonable.
I would recommend Archer Volkswagen to anyone who drives a Volkswagen.
Curtis is THE man - CrisF
I called the parts department at around 10 am and Curtis picked up the call. He was friendly and knew exactly what part I was referring to when I talked to him. They only had one more left and had it said aside for me since I told him I would be there in about an hour. When I went in to pick up my part he was quick with looking up all the other none essential parts I was looking for. Great job Curtis, you the man.
Amazing - Warren0991
I always feel taken care off and I always love what I drive off the lot. Friendly happy people! Very informative and always answer all my questions
Genuine Customer Care - TX2Driver
If you are looking for a dealership that treats you with trust and respect, North Park is the place to go. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. When it comes to communication they are clear but not pushy and they are willing to acknowledge the individual needs and preferences of each customers. They were quick to respond to service requests, took care of loaner car arrangements, and made it enjoyable to buy a new car :).
Excellent Service Department and Sales - Petemexi
I Took my 2009 VW Routan to service at this Dealership and Rebeca was my Service Advisor, she was very helpful and Professional, Took less than 30 Minutes to have my car Ready and washed for me, I will Definetelly Recommend this Dealership.......Pete Mendoza
No pressure to purchase - Patticake
This is the second car that I purchased this month. I simply told John Flanagan what I wanted and what I wanted to pay. Period. He came through for us.
A J woods - KGhamer
We visited Volkswagen of the Woodlands a couple of months ago. AJ looked after us on that visit and helped us narrow down our car search. When it came time to buy we went back to Volkswagen of the Woodlands many due to our previous experience and first class service. Needless to say AJ instantly recalled who we were and the car we were after. He got us the perfect car. He went through the vehicles features and operation very thoroughly
And answer each of our questions. I would highly recommend Volkswagen of the woodlands and AJ to anyone looking for a new Volkswagen.
Veloster - enh2302
Everything went so smooth and quick, from the test drive to signing the final paperwork. I could not have asked for better or friendlier service from a car dealership.
Fantastic deal, Fantastic dealership, Fantastic People! - stanglep
Just Purchased a 2016 GTI Autobahn from RR VW of McKinney. Great experience all around! Got a killer deal! The sales team here is straight-forward. They show you what you need to know, and quickly. It is very easy to do a deal here. After a horrible experience at Rusty Wallis in Garland, this was a breath of fresh air. My salesman was Chris Riddle. He was fantastic, answered all of my questions, and really helped to get me the best car deal possible. Highly recommend this dealer!
Not all dearlers are the same - kvasterling
I bought my 2012 VW Beetle in February of that year. Automax made it easy to have the oil changed. people are friendly and they don't try to sell you on things you don't need. Tim ward is the best at what he does weather it is doing the financing or helping you decide what VW is right for you.
Don't buy here - Tony Helms
Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..
Great Customer Service & Results - JulieMcCoyRealtor
I am always pleased with the level of customer service that Adrian & staff in the service dept. display as well as their knowledge. Friendly/Professional
Expediting repair of stranded Passat - passatguy
As my Passat was being towed to Charles Maund VW, I was assigned to Service Adviser Amanda Dehart. She worked in a flexible, timely and very competent manner. She gave me accurate updates on the estimated time of repair completion and arranged for my ride with Courtesy Driver Israel. Customer Service is said to be a vanishing art, but it is alive and well at this dealership.
service dept was amazing - rb
service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be.
Wonderful buying Experience - denisetx
I am completely satisfied with my buying experience with JD De La Rosa. He did everything he could to make sure I was not only happy with the vehicle but that it was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me. I will recommend JD and the staff at Volkswagen of Alamo Heights to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. ?
Clay Cooley Richardson VW = best in class experience - andreluke3500
I had the honor of working with Josef Puhringer at Clay Cooley VW. From the very beginning he and his staff treated me with respect. My situation wasn't the easiest. Due to recent family and life emergencies I had been struggling with keeping my payments up to date. But they were able to help me overcome those issues and get me into a cheaper car payment that served my immediate needs. They never treated me as if I was a hassle to deal with.
I know that I can count on them to put together a financing option that would help me out not only right now but also in the future as my financial situation improves with time. They were able to see that I at one point had tier 1 credit but had been stumbling as of late due to my family situation.
The financial manager, Troy McCowan, showed me everything that was available and broke all the numbers down. I look forward to working with them again in the future and I would recommend them to anyone looking for great customer service during their car buying experience.
Where has conscientious workers gone? - Sad Kat
After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the runaround every time we call!! And the people in charge are never there!!! Why do they still have a job there????
Mr.Lee - Rachellaur
When I walked into the dealership nobody seemed to really work with me. The next day I got an email from mr.Lee and he was so helpful. Ended up walking out with a 2015 Jetta at the price I could afford. He was very helpful. I strongly recommend asking for him. He will not waste your time!
great cars, wonderful employees - carolyn213
I have always been a VW fan, but after buying my preowned 2013 Jetta from Onion Creek VW, I am a huge fan of this dealership, also. My salesman, Soul, asked what features I wanted in a vehicle and showed me a variety of cars that fit my needs. There was no pressure to buy a car, unlike dealerships I've purchased from in the past. They worked with me to negotiate the best price, and I left feeling extremely satisfied. I highly recommend Onion Creek VW!
Thieves - VeronikaPuente
THEY ARE THIEVES!!!! I SWEAR
I purchased a NEW Jetta here 12/19/2015, PURCHASED the platinum $2000 extended warranty. My credit union agreed to refinance On 1/19/2016(about a month later) I went to get the warranty cancelled before I Refi just so I can finance a smaller amount. Feb3 my finance guy Jorge calls and tells me Fidelity is telling him they don't have record of my car EVER HAVING EXTENDED warranty, THEY CANT CANCEL SOMETHING THAT I NEVER HAD.
I call Joe the finance guy at this dealership says its Fidelity's fault, I call Fidelity speak to a Manager they said it's impossible the dealership inputs the information. Long story short took the dealership TWO additional WEEKS TO ADMIT FAULT, I NEVER HAD THE WARRANTY WAS JUST CHARGED FOR IT!!!
IF YOU DONT BELIEVE ME CALL FIDELITY AND INQUIRE ABOUT THIS CONTRACT NUMBER ILL ATTACH PIC TO THIS POST
Used car was filthy and had unsafe brakes! - Jdrum1
My girlfriend and I stopped by this dealer to check out a used car.
First, the interior was VERY dirty. It hadn't been detailed. I assumed it had just arrived, so they hadn't had time to get it clean.
I made a comment to the salesman about the state of the interior, and he explained that they don't detail cars at the lot. The only way they get cleaned is if a salesman takes it home and does it themselves! What? This can't be correct?!?!
We were still interested enough to take a spin, and I was alarmed at the state of the brakes. We've driven other examples of this model, and knew instantly they didn't feel right. The pedal was extremely spongy and vague. They didn't grind (an indication of worn out pads), so I'm thinking it was maybe an issue with the master cylinder. The brakes should have been addressed before putting it on the lot.
We were also only able to drive the car a short distance (probably a good thing given the brake issue). The car had no dealer plates and the salesman informed us it's around $500 if stopped!
It was an odd experience.......
worst experience ever - leiyu
My experience here is awful. I went to the shop on Friday morning to for regular maintenance and engine check. When they told me my battery failed and have to replace the catalyst converter, I agreed to the service and they admitted to give me 10% off from 2547 to 2274, and they said they would make it done tomorrow (Saturday) morning so I could get my car after Lunch. HOWEVER, I called the shop Sat at 1pm., my service management didnt pick up my call, then I called the shop, they told me the service would be closed at 2 so the earliest time i could get my car would be MONDAY! i am so disappointed and i knew they would not keep their promise, I HAVE TO RENT a car for Monday! I called them on Monday afternoon again, my service manager said the part would be at shop on Tuesday! Again, I have to take taxis on Tuesday for going out in the morning. Finally, Tuesday afternoon, they called me the car was ready to go (they told me at 2, i was busy till 8, so i could only go to collect my car on Wed), and they picked me up from my place to the shop on Wed morning, which is good. THE BAD experience is not over! On the receipt, they didn't give me the 10% off as they promised, the price was 2547, without any discount! And my service manager was not even there, I did not know who to argue on the price, and I felt so bad about everything in the shop! Why they just could not keep their original promise? They told me they could get it fixed on the next day and I have a 10% off, so I signed the service agreement, but they definitely do the opposite! Will never come back to this shop. I am new to Houston just 2 months, first time going to a dealer, feel so bad about the whole process.
Bought a used car in bad condition - Sadness
Do not buy your next used car here! I was sold a used car with lotts of issues. Russ sold my friend and I bad used cars. All he cared about was making the sale. Do not believe carfax either. My car was in a wreck but carfax didn't list it. I could go on about all the work I've put into this car. Do not do business with these people! Now I'm stuck for 6 years with this car.