Amazing customer service - Marcelan19
Carlos went far and beyond to get me rolling in my bew Mazda CX-5 that same day. He knows his product and has great customer service skills. Next car you buy, call Carlos and he'll do an amazing job!
Great customer service! - Montye
I was shopping for a car for my daughter online. I found one that looked as if it was a good clean reliable car for her. I sent a message with a couple of questions about the car. I got a reply right away from Chris. I thought about the car most of the day as I shopped around. I had a couple more questions about the car and messaged Chris again. I was not expecting to get a reply because it was late in the evening and I knew they were closed but Chris replied right back. I let him know I was interested in the car and I would be by to look at in in the morning.
When I got there the next morning it was cold and not a very good day to be shopping for a car. Chris came out and showed the car and answered all my questions. I could tell he was freezing but he never tried to rush me or pressure me into buying. I took the car for a drive and we went inside to close the deal.
Chris made my buying experience a pleasant one. He is polite and very easy to talk to. I would recommend him for your next new or used car or truck.
A very pleasant process - Silver18
After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge
Great Service Department - cannonscorner53
I am very happy with Southwest Volkswagen, when I go in to have my TDI Wagon serviced they always treat me like I am the only customer they have. Their prices are very reasonable and they never do any work that is not needed. I would recommend this dealership to everyone. Fair, honest, and reasonable, what more could you ask for.
Service - charlesmaundvw
Our VW Passat just got a service.
Burt Pohlmann has always been our service advisor.
He suggests and gives recommendation to the customer.
He is friendly, helpful, and professional too.
Life savers - Big Nick 08
Mr.Roy and the service crew fixed a problem that was soposed to be fixed at another dealership?? I will never trust anyone but Jersey Village Volkswagen with my car they went above and beyond to make sure I was very satisfied and that my car was in top condition and running like it was new again thanks for everything Roy ??
Great Experience. - JY0626
Our sales associate Rey Castillo was especially gracious and helpful. He made the whole experience very easy and pleasant. This is our second Honda we have purchased through Rusty Wallis as their pricing is very competitive. We drive in from West Texas just to do business here.
Best auto purchase..... EVER..!!!!! - D Branham
My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely.
The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did.
Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me.
In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice.
C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!
Honesty and Accountability - Sterling Mathis
I walked into the dealership with the purpose of driving away with a car, and they definitely delivered. Mike Hall is friendly, honest, and most of all, he listens to what the customer wants. It was the listening that ultimately lead me to purchasing the car that day. Carey Broudy, in finance, told me all about the add-ons, such as, extended warranties, road side assistance, oil changes, and so on, and after explaining what was included and actually worth money, he didn't try to talk me into more than I wanted. I live better than 40 miles from this dealership, but it was worth the drive to talk to the great folks at Hendrick. I never felt pressured into making a deal and everything was explained thoroughly so there was no confuse. If I could write a one word review it's Honest. Through each step, consultation, sales, and finance, they were completely honest with me. 10/10 would buy another car from this dealership
Great Car buy experience! - Jesse1109
Had exactly what I wanted! Very great and cool staff, also made the whole process smooth and fast! They were able to help me find what I needed and also cool experience
One of the best car buying experiences. - NoelnCharlotte
The sales people were so friendly and helpful they went above and beyond anything I have ever experienced. I would give them a 10 out of 10 , I'm 42 years old and have bought several vehicles in my life time and this was by far the fastest, easiest , best dealership I have been to.
Genuine Customer Care - TX2Driver
If you are looking for a dealership that treats you with trust and respect, North Park is the place to go. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. When it comes to communication they are clear but not pushy and they are willing to acknowledge the individual needs and preferences of each customers. They were quick to respond to service requests, took care of loaner car arrangements, and made it enjoyable to buy a new car :).
The only VW dealership I trust in El Paso! - Mslopez3
Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!
Excellent Service Department and Sales - Petemexi
I Took my 2009 VW Routan to service at this Dealership and Rebeca was my Service Advisor, she was very helpful and Professional, Took less than 30 Minutes to have my car Ready and washed for me, I will Definetelly Recommend this Dealership.......Pete Mendoza
Great Customer Service & Results - JulieMcCoyRealtor
I am always pleased with the level of customer service that Adrian & staff in the service dept. display as well as their knowledge. Friendly/Professional
Dealing made easy - TheWarrior
I saw the Jetta and wanted right outside so I took a picture of the VIN number. I came inside and ask for credit application filedl my credit application out with the sales manager Lambert Hodges and Tony did the paperwork while Derek deliver the car and showed me all the options. Special thanks to Bobby Bollinger for getting me approved. It was very painless. Mr. Garfield in service is already sold me on VW service. Thank you AutoMax for a free lunch and a great deal
FRAUD AT ITS FINEST.....Unauthorized application for credit - Tammy Tracy Bailey
My daughter went into the dealership in hopes of financing her car in her name alone. The salesman requested that she give them additional information stating they needed it to verify her information. That information they asked her for included my social security number. I had already secured financing for her a vehicle through my credit union and did not need financing. The dealership insisted they could get her financed in her name alone. They never called me or asked my permission nor did I sign anything allowing them the right to run my credit or did I ever fill out a credit application. In the end I have many hard inquiries from this dealership at several financing institutions and even though I have reported this to the credit bureau and the three credit reporting agencies - it is being very difficult to get them removed. It appears there is a law called the USA Patriot Act H.R. 3162 Section 326 that does actually protect people like myself that never gave permission for them to run my credit or they have stated that I filled out the application which is definitely a lie since I live 200 miles away from Corpus Christi. So not only am I leaving this review I will proceed to the BBB and I think I will file the complaint under the Patriot Act.
Had my Jetta checked out. - Karenscr
Carlton was great. Bought a '14 Jetta somewhere else and needed to have it checked. Wonderful service and experience. I will be bringing it back for all services
Don't buy here - Tony Helms
Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..
Best car dealer experience ever - JimV
Arranged for a new car in an hour. No hassle, great salesman and finance guy. Wonderful easy experience. Asked for a price, got it, did the paperwork....all on a lunch hour. Best car salesman ever! Highly recommended.
Great Experience - Britta Hall
What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on my car. Eric Williams walked out of the building and instantly changed direction to take care of me. From the moment he asked if he could help me to the moment I rolled off the lot, Eric took great care of me. He listened to what I needed, he listened and understood my financial parameters and challenges and he worked on my deal until it was done. GM Robert Kersh got involved as well and in the end made the deal possible. Going through Finance was a breeze once the deal was final. I spent less than 2 hours at the dealership Thursday and Friday. None of that 'spend all day here' waste of time. Everybody was conscious of my time and I very much appreciated that. The friendliness, care, respect, and speed of going through and finishing transactions was phenomenal and unlike any experience I've had before. If you are looking for a great VW dealership to buy your car from, Clay Cooley VW Richardson is it. The people there make the experience. And if you need work on your car, I know first hand that they have on of the best teams of techs. VW or other brand, ask for Nathan Raines. You'll get a great mechanic with him.
Satisfied Customer - Mona O.
I give Volkswagen Onion Creek a 5 Star rating, because they were very professional and provided me with the best customer service during my stressful situation with my new vehicle that I purchased at Nissan of San Marcos...don't ever go there! VW Onion Creek even provided me with a loaner until I was able to figure out my transportation situation. Thank you to all the staff and especially Robert Rodriguez for all his hard work!
Wonderful buying Experience - denisetx
I am completely satisfied with my buying experience with JD De La Rosa. He did everything he could to make sure I was not only happy with the vehicle but that it was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me. I will recommend JD and the staff at Volkswagen of Alamo Heights to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. ?
40,000 Service Excellence - Jennifer Porter-Davis
I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Gloria last week. She gave me a rundown of the services they would perform and the approximate cost. She also told me it could take up to three hours. I brought work with me and was able to enjoy a quiet, well-lit environment to do my computer work. The dealership is very well-appointed. Service completed in two hours even with two extra items needed to be replaced and the washing of my car. Very happy and satisfied with Gloria and this dealership.
Failed or not? - Ravenchamp1
My son took his Volkswagen Golf for service. I am appalled that after one year he needs new tires. And the inspection they did on the tires says they FAILEd. After a follow up phone call to Randell Reed service department Brandon said he still has 10,000 miles before he needs to replace his tires. So my question is did they fail or not. Are they safe to drive on? I thought Volkswagen promoted a safe car....well I truly don't know if my son's car is safe to drive.....this being said after our service visit, where I should have felt that my son's car was safe to drive off of the lot. I think I made a BIG mistake! I will never buy another Volkswagen. And you shouldn't' either! My sons safety is my priority so I will buy him new tires....
Professional & Efficient VIP Treatment - AP27
I live 150 miles away from this dealership and it was Absolutely worth the 3 hour drive. Marc Petersen reached out to me after I'd made some online inquiries looking for a specific Beetle. He treated me like a VIP from the very first phone call. He was very well prepared to answer every question I had and, when I told him the distance I'd have to travel, he immediately adjusted his schedule to accommodate me; that said volumes about his dedication and professionalism, and I knew immediately that my time would not be wasted. Marc greeted me the moment I walked in the door and already had my dream car prepped for showing. I was extremely impressed with how knowledgeable he was on the Beetle, he even taught me some tricks that was nowhere to be found on the how-to guides online! Marc understood my needs and priorities and got me an amazing deal, better than I'd hoped for! Less than 4 hours later, with all paperwork complete, I walked out the door with the keys to that Beetle in my hand, along with a sense of solid satisfaction that I would not have gotten better service anywhere else. Marc, and the Ancira Voikswagen Dealership family were, hands down, the most efficient team of consummate professionals I've ever dealt with at a dealership. Thank you for treating me like a VIP.
I did NOT intend on buying that night, but.... - crashincymbals
This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new car home that night. What wonderful people!!!!
Great customer service - Melissa coffee
This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I owned a Jetta, and everytIme I took it in for maintenance, Sean was such a great help. This is one top notch dealership. GREAT JOB you guys!!
Too many bad experiences there. No more. - TX Mom
Miserable experience buying a VW GTI from them Feb 2011. Rep Lied during the sale so that at the last second, when we've already been kept waiting on paperwork for hours, the details and costs magically changed. Higher fees, of course. I felt cheated and lied to. Service Advisors were mainly good, but the good ones seem to leave. Last extended warranty issue was incorrectly installed, and one part came loose three weeks later, resulting in us having to have car towed in. They admitted they didn't install the part correctly, and apologized. Not two full weeks later, the battery we bought 2 years and 10 days ago went dead, stranding the car once again, and requiring a tow. Under 2 years, battery replaced for free. One minute over 2 years, and we pay "prorated" of $80-100, estimated. AAA will deliver the battery to the stranded car tonight and install for approx $128, and as we have to get back on the road, we are doing that. I explained to Service Advisor that maybe there was someone there who could make a goodwill gesture of extending the battery warranty until today, seeing that we experienced the mistake on their part just a couple of weeks ago, and this might even things out in the "we might feel good about your dealership again" department?
Absolutely not. "If you are out of warranty, you are out of warranty". Said it was unfair of ME to hold the bad work against them when this was a totally different issue. And only the Service Mgr (on vacation) or the GM (out for the day) could make a decision like this, so sure lady, you can have it towed here and we can replace the battery, and THEN you can discuss a possible discount tomorrow.
Right. No thank you.
For their sky high prices, and conflict of interest re paying their techs on commission for the work done, we don't feel we can trust them. And because of their inability to empower the Service Advisors to make a customer happy, we will be taking our business elsewhere.
Horrible experience - mzzyhmd
They have been lying to me from the day one. They don't care about their customers. Their Manager is an absolute crook! He will do anything to get you sign some initial papers so they can check your credit score. After that's done they would now just start playing with numbers. Nothing adds up or makes sense. If you ask for a fine print of the deal they won't even hand it out to you. Unethical business policy. I'll do whatever I can to make sure people avoid these crooks at any cost.
Volkswagen Product Specialist
Street Volkswagen of Amarillo
Finance Manager & Volkswagen Product Specialist
New Car Sales Manager
Team Builder-Autobahn Group-Street VW
Sales & Finance Manager