Mo Quadra - VW Owner 2010
The service department at Hiley VW is impeccable. The staff is great! Very attentive and courteous. You receive quality service. Mo Quadra is the best! He is trustworthy and assures that the service you receive is accurate and complete. I have been interacting with him for about 3 years or more and have not been disappointed. I highly recommend him and Hiley to meet your car service needs.
Tiguan16 lease - Aocamp2
Since I got in the dealer David was very and Shane were very caring and offered the best help they could. On the financial side it was also a pleasurable experience. Overall they all make a nice team!
A very pleasant process - Silver18
After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge
Great Service Department - cannonscorner53
I am very happy with Southwest Volkswagen, when I go in to have my TDI Wagon serviced they always treat me like I am the only customer they have. Their prices are very reasonable and they never do any work that is not needed. I would recommend this dealership to everyone. Fair, honest, and reasonable, what more could you ask for.
Great Experience. - JY0626
Our sales associate Rey Castillo was especially gracious and helpful. He made the whole experience very easy and pleasant. This is our second Honda we have purchased through Rusty Wallis as their pricing is very competitive. We drive in from West Texas just to do business here.
Engine light on - mnbluebomber
We're from Minnesota and our engine light came on. Our extended warranty was set to expire in one week so we took our Eos to CM VW. They were able to scope and complete the extensive repair (turbo) in less than two days. We were provided a loaner for the 1+ days the car was in the shop. Everyone was professional & helpful. Brant was excellent in keeping us informed of the repair status and in dealing with the warranty insurer.
Awesome, Fantastic Service Manager - MaryM
Roy S was so good! My Toureg was towed in Wednesday night. It was out Thursday night. Thank you Roy S. He's always so accommodating ! Best service and service managers around at JV VW! Thank you!
Best auto purchase..... EVER..!!!!! - D Branham
My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely.
The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did.
Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me.
In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice.
C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!
Honesty and Accountability - Sterling Mathis
I walked into the dealership with the purpose of driving away with a car, and they definitely delivered. Mike Hall is friendly, honest, and most of all, he listens to what the customer wants. It was the listening that ultimately lead me to purchasing the car that day. Carey Broudy, in finance, told me all about the add-ons, such as, extended warranties, road side assistance, oil changes, and so on, and after explaining what was included and actually worth money, he didn't try to talk me into more than I wanted. I live better than 40 miles from this dealership, but it was worth the drive to talk to the great folks at Hendrick. I never felt pressured into making a deal and everything was explained thoroughly so there was no confuse. If I could write a one word review it's Honest. Through each step, consultation, sales, and finance, they were completely honest with me. 10/10 would buy another car from this dealership
Speak with Nick Parkelj at Hendricks VW!!! - Prince J
I am a IT Architect based out of Plano and working for one of the Big 4 Consulting companies. In my search for a new car, after I just came to the US, VW was not even an option especially after the Diesel gate scandal.
However, my notions were turned on its head when I visited Hendricks VW for the first time and was greeted by Nick Parkelj. Nick was genuinely happy to meet me, show me all the options available, offer test drives sit me down etc... I did even tell him I might not buy a VW after all this. But it was a surprise when Nick came out as a genuine guy, who just happens to sell cars, and was not pushy at all about it. I came back after a week, with one of my friends and we test drove more options and models. We didnt buy that day too. But nick's enthusiasm to serve us didnt falter one bit. He even gave me enough space to think about my options, and after having driven a Passat, I was inclined on it too along with the Honda Accord. But I despised going back to the Honda dealership so we ended up returning to Nick and Hendricks and buying 2 cars, a 2016 Passat (SEL) and a VW Jetta (for the friend who came with me). I believe I got a good deal, esp when I have life time free car wash!
These days I am considering to get myself a more premium car, and I have a pretty healthy budget too and the Touareg at 50 grand is high up in the list. ONLY because of Nick. He is more like a good friend to me, and I keep dropping to say Hi to a nice human being.
The Hendricks showroom is as good as it gets, and I would highly recommend you to get in touch with Nick Parkelj, if you want an honest feedback on the VW cars, and recommendation based on your requirement. (He made me get the SEL against the R-Line Passat, because that was better for my family in Texas, due to the second row AC vents; I liked the R-Lines beefy looks!)
I wish all the very best to Nick and Hendricks. I will buy again from you and will recommend you to all my family and friends.
Genuine Customer Care - TX2Driver
If you are looking for a dealership that treats you with trust and respect, North Park is the place to go. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. When it comes to communication they are clear but not pushy and they are willing to acknowledge the individual needs and preferences of each customers. They were quick to respond to service requests, took care of loaner car arrangements, and made it enjoyable to buy a new car :).
The only VW dealership I trust in El Paso! - Mslopez3
Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!
Excellent Service Department and Sales - Petemexi
I Took my 2009 VW Routan to service at this Dealership and Rebeca was my Service Advisor, she was very helpful and Professional, Took less than 30 Minutes to have my car Ready and washed for me, I will Definetelly Recommend this Dealership.......Pete Mendoza
Great Customer Service & Results - JulieMcCoyRealtor
I am always pleased with the level of customer service that Adrian & staff in the service dept. display as well as their knowledge. Friendly/Professional
Unqualified, Unprofessional and Dishonest! - Deborah A Mauldin
Unqualified, Unprofessional and Dishonest!
A most terrible experience.
We brought our pristine VW Phaeton W12 with 55k miles [$103,000 when new] with VW Easydrive Platinum warranty, for a battery drain, sunroof switch problem, door lock problem,s and horn replacement.
The horn was replaced, the sunroof switch was replaced, but broke again on the way home from the dealership. The door lock's were not fixed and they wanted an additional $2050 in diagnostic fees to repair them. [The car is still under warranty mind you!]
They also replaced the "Keyless entry module". That repaired the battery drain, but they didn't know enough about the car to realize that they had fixed the problem.
We declined the $2050.00 fee to diagnase the door lock's and we picked up the car under the advice of Vince the service manager.
He expressed concern that they're warranty claim of $2300.00 would be declined, as they had not repaired the car properly.
He advised us to come back later.
We picked up the car, they had it for three weeks and we had lost confidence in them.
When we got home we found a severely scratched roof.Damage to the drivers door glove box, grease spots on the cloth headliner, rattles in all four door's, and the sunroof was still broken, though they had replaced sunroof parts and charged the warranty company for the repairs.
Mark, their lead technician was responsible the REPAIRS/ PROBLEMS..
We called Jason our service adviser several times to express our concerns. He gave us a PHONY EMAIL to send our complaints and pictures too, [ jason_----@Yahoo.com] His email at firstname.lastname@example.org came back as undeliverable, [ smacks of deception]
We tried to call Jason at the dealership several times and he would not return our calls.
After two weeks we called and talked to Mr.King, a manager at VW of corpus. We talked about the problems and he said he would get back to us the following Monday.
That was three weeks ago and still no call.
WE DO NOT RECOMMEND THEM FOR ANY SERVICE!
They charged us $205 per hour, which is commensurate for a VW Phaeton expert.
They are far from expert, [ I would equate them to a " Jiffy Lube that sells cars". Not a VW Expert Service Facility.
I have 35 years professional experience working on high end German cars.
I took our car to them because it is still under warranty, and I dont have access to VW proprietary information.
What a mistake. I will never do that again. I'd rather pay out of my own pocket than have them work on and damage my car again.
In closing, My professional opinion is ," THEY ARE UNQUALIFIED, UNPROFESSIONAL AND DISHONEST!.
They do not care about their customers, THEY JUST WANT YOUR MONEY!!
Peace love and happiness , Jeff and Debbie
Impressed and Recommend - madkins26
I was very impressed at how fun and quick the process was of trading my car in. The team at Volkswagen was fantastic! They make you feel welcomed, were very informative, and I love my new car! I would recommend Automax Volkswagen to anyone looking for a great car buying experience!
IF SERVICE MATTERS FIND ANOTHER VW DEALER! - J_looking98
Bought my VW TDI Passat two years ago at VW of the Woodlands and I can honestly say the level of customer services has severally gone downhill (BAD CUSTOMER SERVICE) at this dealer since then. I would highly recommend that you find another VW Dealer
Service: If you want to book an oil change, then it will be about a week wait (FYI they cost about $160 to $800 depending on the service interval of your TDI). They either are understaffed or don’t care (based on the attitude on the phone when booking an appointment, I would say they don’t care). My last service they spilled DEF in my Trunk making a mess and I now have white crystals growing.
Referred Customer: I referred my brother to this dealer based on my good sales experience over a couple of years ago. The sales staff seemed less than helpful and were not interested in showing him the car he wanted. Needless to say, he went down to DeMontrond VW on 45 North, and they provided great server and bought a new 2016 SEL Passat. I can say that I won’t make the same mistake recommending anyone to visit VW of The Woodlands again.
So to sum it up, IF SERVICE MATTERS TO YOU FIND ANOTHER DEALER!
Don't buy here - Tony Helms
Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..
Failed or not? - Ravenchamp1
My son took his Volkswagen Golf for service. I am appalled that after one year he needs new tires. And the inspection they did on the tires says they FAILEd. After a follow up phone call to Randell Reed service department Brandon said he still has 10,000 miles before he needs to replace his tires. So my question is did they fail or not. Are they safe to drive on? I thought Volkswagen promoted a safe car....well I truly don't know if my son's car is safe to drive.....this being said after our service visit, where I should have felt that my son's car was safe to drive off of the lot. I think I made a BIG mistake! I will never buy another Volkswagen. And you shouldn't' either! My sons safety is my priority so I will buy him new tires....
Great Experience - Britta Hall
What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on my car. Eric Williams walked out of the building and instantly changed direction to take care of me. From the moment he asked if he could help me to the moment I rolled off the lot, Eric took great care of me. He listened to what I needed, he listened and understood my financial parameters and challenges and he worked on my deal until it was done. GM Robert Kersh got involved as well and in the end made the deal possible. Going through Finance was a breeze once the deal was final. I spent less than 2 hours at the dealership Thursday and Friday. None of that 'spend all day here' waste of time. Everybody was conscious of my time and I very much appreciated that. The friendliness, care, respect, and speed of going through and finishing transactions was phenomenal and unlike any experience I've had before. If you are looking for a great VW dealership to buy your car from, Clay Cooley VW Richardson is it. The people there make the experience. And if you need work on your car, I know first hand that they have on of the best teams of techs. VW or other brand, ask for Nathan Raines. You'll get a great mechanic with him.
Wonderful buying Experience - denisetx
I am completely satisfied with my buying experience with JD De La Rosa. He did everything he could to make sure I was not only happy with the vehicle but that it was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me. I will recommend JD and the staff at Volkswagen of Alamo Heights to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. ?
40,000 Service Excellence - Jennifer Porter-Davis
I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Gloria last week. She gave me a rundown of the services they would perform and the approximate cost. She also told me it could take up to three hours. I brought work with me and was able to enjoy a quiet, well-lit environment to do my computer work. The dealership is very well-appointed. Service completed in two hours even with two extra items needed to be replaced and the washing of my car. Very happy and satisfied with Gloria and this dealership.
great service department - Liss725
I always take my Jetta to this service department. They can usually get me in at a reasonable time, offer shuttle service and have a friendly staff.
service dept was amazing - rb
service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be.
New vw jetta 2017 - Rifis75
It was a great process this is our first new car ever sale guy all over to fine what we were looking for financial guy not so great
We definitely recommend this dealer for your new car or used
Upset - Robert R.
I went to Ancira Volkswagen on Bandera to see a vehicle I was interested in. I spoke with a very nice sales person who I think had nothing to do with what happened. I stopped in on Sunday to see a vehicle which I liked, told them I wanted the vehicle, but had a trade in and wouldn't be back until Wednesday or Thursday. They said Okay, we'll wait for you until then. I found out they sold the vehicle that same day. I understand business is business, but if that was the case tell me, I would have left a down payment to hold the vehicle. Don't tell me one thing and do another. That's not good business, Mr. Ancira.
Too many bad experiences there. No more. - TX Mom
Miserable experience buying a VW GTI from them Feb 2011. Rep Lied during the sale so that at the last second, when we've already been kept waiting on paperwork for hours, the details and costs magically changed. Higher fees, of course. I felt cheated and lied to. Service Advisors were mainly good, but the good ones seem to leave. Last extended warranty issue was incorrectly installed, and one part came loose three weeks later, resulting in us having to have car towed in. They admitted they didn't install the part correctly, and apologized. Not two full weeks later, the battery we bought 2 years and 10 days ago went dead, stranding the car once again, and requiring a tow. Under 2 years, battery replaced for free. One minute over 2 years, and we pay "prorated" of $80-100, estimated. AAA will deliver the battery to the stranded car tonight and install for approx $128, and as we have to get back on the road, we are doing that. I explained to Service Advisor that maybe there was someone there who could make a goodwill gesture of extending the battery warranty until today, seeing that we experienced the mistake on their part just a couple of weeks ago, and this might even things out in the "we might feel good about your dealership again" department?
Absolutely not. "If you are out of warranty, you are out of warranty". Said it was unfair of ME to hold the bad work against them when this was a totally different issue. And only the Service Mgr (on vacation) or the GM (out for the day) could make a decision like this, so sure lady, you can have it towed here and we can replace the battery, and THEN you can discuss a possible discount tomorrow.
Right. No thank you.
For their sky high prices, and conflict of interest re paying their techs on commission for the work done, we don't feel we can trust them. And because of their inability to empower the Service Advisors to make a customer happy, we will be taking our business elsewhere.
Horrible experience - mzzyhmd
They have been lying to me from the day one. They don't care about their customers. Their Manager is an absolute crook! He will do anything to get you sign some initial papers so they can check your credit score. After that's done they would now just start playing with numbers. Nothing adds up or makes sense. If you ask for a fine print of the deal they won't even hand it out to you. Unethical business policy. I'll do whatever I can to make sure people avoid these crooks at any cost.
Where has conscientious workers gone? - Sad Kat
After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the runaround every time we call!! And the people in charge are never there!!! Why do they still have a job there????
Used car was filthy and had unsafe brakes! - Jdrum1
My girlfriend and I stopped by this dealer to check out a used car.
First, the interior was VERY dirty. It hadn't been detailed. I assumed it had just arrived, so they hadn't had time to get it clean.
I made a comment to the salesman about the state of the interior, and he explained that they don't detail cars at the lot. The only way they get cleaned is if a salesman takes it home and does it themselves! What? This can't be correct?!?!
We were still interested enough to take a spin, and I was alarmed at the state of the brakes. We've driven other examples of this model, and knew instantly they didn't feel right. The pedal was extremely spongy and vague. They didn't grind (an indication of worn out pads), so I'm thinking it was maybe an issue with the master cylinder. The brakes should have been addressed before putting it on the lot.
We were also only able to drive the car a short distance (probably a good thing given the brake issue). The car had no dealer plates and the salesman informed us it's around $500 if stopped!
It was an odd experience.......
Finance Manager & Volkswagen Product Specialist
Street Volkswagen of Amarillo
New Car Sales Manager
Team Builder-Autobahn Group-Street VW
Sales & Finance Manager
Volkswagen Product Specialist