Outstanding Customer Service - Heather O'Daniel
Dominic went exceedingly above and beyond what I expected! I was treated with the utmost respect from everyone. It was the best car buying experience I have ever had! They make it a fun experience! Amazing service!
GREAT SALESMAN & GREAT SERVICE - Ms. Marilyn
Carlos worked hard for me. He was so kind and patient. He knew my credit wasn't that good but he didn't judge me at all. He reassured me that everything will be ok. He treated me like a customer who had an 800 credit score. I would recommend all my family and friends to him and to this dealership. He didn't give me false hope. He was straight up with me and I love his honesty. That was one of the best experience I had in buying a car. I end up leaving with a 2017 VW Jetta!!! I love it!!!! Thank you Hiley Mazda/VW of Arlington and thank you Carlos!
Execellent - Scar
No hassle, no stress, no games. Straight forward honest dealing. It was a very nice buying a car from
South West Volkswagen. South West Volkswagen is an outstanding company.
Amy Crandall was very courteous, knowledgeable and helpful. She made the process of buying a car a great experience. She answered all questions at once and when she needed to verify anything it took only a few minutes. We never had to wait long for any reason. (less than thirty minutes on all issues)
We where very pleased with our experience at South West Volkswagen.
A very pleasant process - Silver18
After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge
Love this dealership service! - Silly screen name
They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I really like the service.
Very helpful! - snuggles23
I'm young and it was my first time buying a car, I had a few problems, but both Javier Dominguez and the finance manager, Dylan Godesteanu, were extremely helpful and patient with me. I think I called/texted/emailed Javier a million times during the process, but he was always attentive and willing to help and never talked down to me. Eventually got the exact car I wanted! Would highly recommend both this dealership and Javier and Dylan!
By far the best car buying experience - Mrs. Gomez
I recently purchased a used 2012 VW Jetta. My salesman Mario Penate did a wonderful job of answering my questions and was super helpful on issues that came up from the beginning to end of the deal.
I very much appreciate his honesty and for keeping his word with continuous support to make sure I got the best price. This vehicle buying experience was very positive and became easy and stress free. I would not hesitate to recommend Mario, and this place, to anyone I know. Thank you again Rusty Wallis of Garland!
Best auto purchase..... EVER..!!!!! - D Branham
My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely.
The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did.
Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me.
In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice.
C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!
Great experience at Hendrick VW - Blackbimmer
I purchased a 2014 BMW 328i from Aldee Marquis at Hendrick VW this past week. It was a very easy purchase, which for me is the highest compliment I can give a car dealership. I normally would rather go to a dentist than deal with car dealerships, but this experience was very pleasant and easy. A major part of this was dealing with Aldee Marquis, the sales consultant who helped me through the whole process. I live in Alabama and flew in to Dallas to pick up my Bimmer. Aldee went above and beyond to pick me up from the airport at 8am and bring me to the dealership. I was a bit apprehensive about purchasing a car sight unseen, but finding a late model BMW with a 6 speed, moonroof and Sport package in my area is hard to find. Aldee took his time to verify everything was proper with the car and detailed the the sales price to my satisfaction. The car was as described and it was a fun 10 hour drive home! Thanks Aldee!
Fixed right the first time - James
I had a brake issue that Herb Easley fixed in less than an hour. I was expecting hundreds of dollars in charges, but got out of there with much less. Great guys.
The best customer service. - Melissa Joy Bagwell
I walked in the other day, and was needing help finding a vehicle, and was immediately greated from, Landon Beck. He was great, answered all my questions and more. He was very honest and upfront about everything. I highly recommend anyone to visit, Landon Beck, at Lewisville Volkswagen, who is in need of a new vehicle. Thanks for everything!
The only VW dealership I trust in El Paso! - Mslopez3
Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!
Excellent Service Department and Sales - Petemexi
I Took my 2009 VW Routan to service at this Dealership and Rebeca was my Service Advisor, she was very helpful and Professional, Took less than 30 Minutes to have my car Ready and washed for me, I will Definetelly Recommend this Dealership.......Pete Mendoza
Great Customer Service & Results - JulieMcCoyRealtor
I am always pleased with the level of customer service that Adrian & staff in the service dept. display as well as their knowledge. Friendly/Professional
EXCELLENT! - Odiscious
I have purchased a couple of cars here before and this has been the best experience so far. The dealership has always been of the highest quality to me and they continue to perform well with outstanding people . Thank you Stephanie Terry ( salesperson) and Lambert Borgandt ( closer) Appreciate you and the bang-up job
Prompt service - Srenee66
I was able to drop off my car and get it back at the end of the day . All of my questions were answered. Great service
Easy Peasy - 787 Flyer
I needed to buy a car for my daughter and I queried the dealer website and got a response in less than 12 hours.
I worked through the car I was interested in, researched the prices and found Momentum was competitive. When I viewed the car it was immaculate. Being used it did have a couple small blemishes but they were taken care of
Rashad was easy to work with and the finance department was great.
Total customer service so far.
FRAUD AT ITS FINEST.....Unauthorized application for credit - Tammy Tracy Bailey
My daughter went into the dealership in hopes of financing her car in her name alone. The salesman requested that she give them additional information stating they needed it to verify her information. That information they asked her for included my social security number. I had already secured financing for her a vehicle through my credit union and did not need financing. The dealership insisted they could get her financed in her name alone. They never called me or asked my permission nor did I sign anything allowing them the right to run my credit or did I ever fill out a credit application. In the end I have many hard inquiries from this dealership at several financing institutions and even though I have reported this to the credit bureau and the three credit reporting agencies - it is being very difficult to get them removed. It appears there is a law called the USA Patriot Act H.R. 3162 Section 326 that does actually protect people like myself that never gave permission for them to run my credit or they have stated that I filled out the application which is definitely a lie since I live 200 miles away from Corpus Christi. So not only am I leaving this review I will proceed to the BBB and I think I will file the complaint under the Patriot Act.
Ms. T. Hill she did a good job - Lori Thompson
She did a good job selling me 2013 beetle, it only had 20,000 miles on it, and I bought it for 13,000 and a car is in good shape and I had no problem with it.
Don't buy here - Tony Helms
Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..
Great Experience - Britta Hall
What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on my car. Eric Williams walked out of the building and instantly changed direction to take care of me. From the moment he asked if he could help me to the moment I rolled off the lot, Eric took great care of me. He listened to what I needed, he listened and understood my financial parameters and challenges and he worked on my deal until it was done. GM Robert Kersh got involved as well and in the end made the deal possible. Going through Finance was a breeze once the deal was final. I spent less than 2 hours at the dealership Thursday and Friday. None of that 'spend all day here' waste of time. Everybody was conscious of my time and I very much appreciated that. The friendliness, care, respect, and speed of going through and finishing transactions was phenomenal and unlike any experience I've had before. If you are looking for a great VW dealership to buy your car from, Clay Cooley VW Richardson is it. The people there make the experience. And if you need work on your car, I know first hand that they have on of the best teams of techs. VW or other brand, ask for Nathan Raines. You'll get a great mechanic with him.
Wonderful buying Experience - denisetx
I am completely satisfied with my buying experience with JD De La Rosa. He did everything he could to make sure I was not only happy with the vehicle but that it was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me. I will recommend JD and the staff at Volkswagen of Alamo Heights to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. ?
Voltswagen has been remeemed! - Lovelove
I vowed to NEVER have my car serviced here again! The first time was horrible for mutiple reasons. My boyfriend actually initiated this reunion before I could tell him any different. But Stephen was great! 5 stars for him and his customer service!! I recieved a video text from one of the techs which was awsome. He explained all that I needed done, as well as an email with the prices. The difference being the way it was presented....with sincerity, understanding, and kindness.
40,000 Service Excellence - Jennifer Porter-Davis
I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Gloria last week. She gave me a rundown of the services they would perform and the approximate cost. She also told me it could take up to three hours. I brought work with me and was able to enjoy a quiet, well-lit environment to do my computer work. The dealership is very well-appointed. Service completed in two hours even with two extra items needed to be replaced and the washing of my car. Very happy and satisfied with Gloria and this dealership.
I did NOT intend on buying that night, but.... - crashincymbals
This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new car home that night. What wonderful people!!!!
Professional & Efficient VIP Treatment - AP27
I live 150 miles away from this dealership and it was Absolutely worth the 3 hour drive. Marc Petersen reached out to me after I'd made some online inquiries looking for a specific Beetle. He treated me like a VIP from the very first phone call. He was very well prepared to answer every question I had and, when I told him the distance I'd have to travel, he immediately adjusted his schedule to accommodate me; that said volumes about his dedication and professionalism, and I knew immediately that my time would not be wasted. Marc greeted me the moment I walked in the door and already had my dream car prepped for showing. I was extremely impressed with how knowledgeable he was on the Beetle, he even taught me some tricks that was nowhere to be found on the how-to guides online! Marc understood my needs and priorities and got me an amazing deal, better than I'd hoped for! Less than 4 hours later, with all paperwork complete, I walked out the door with the keys to that Beetle in my hand, along with a sense of solid satisfaction that I would not have gotten better service anywhere else. Marc, and the Ancira Voikswagen Dealership family were, hands down, the most efficient team of consummate professionals I've ever dealt with at a dealership. Thank you for treating me like a VIP.
Great customer service - Melissa coffee
This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I owned a Jetta, and everytIme I took it in for maintenance, Sean was such a great help. This is one top notch dealership. GREAT JOB you guys!!
13 Years of Excellent Service! - steve5677
I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never changes.
All of the employees are kind and helpful
Poor communication and follow up. - bn0071
I leased a Passat from this dealership two years ago. in the summer of 2016, we decided we needed to trade it in on something bigger as we were about to have our second child. After we traded in our VW, my wife and I went to the dealership and filled out paperwork to get a refund on our extended warranty and service contract. We were told it would be 6-8 weeks and we would receive a check in the mail. After 10 weeks, I called to follow up with the dealership. No one from the finance department returned my calls for a week, and when I finally talked to someone, I was informaed that something happened in processing and it would be taken care of within 1-2 weeks. It has now been 17 weeks and I have still not received anything. No one that has said they would call me with an update has followed up, and we are still without our refund. We loved our VW, and would absolutely consider one down the road for a commuter, unfortunately, I have lost all faith and trust in this dealership.
The best of all the dealerships in houston,no matter what mo - Dustin Gorham
From the first second we walked in the door they were there to help us we didn't have to find someone to help Andre's our car salesman and Mike his manager bent over backwards to get us in the car that we wanted and have been there to help every since no matter what we needed it is the best experience we have had and we have been looking for new cars for quite a while
Finance Manager & Volkswagen Product Specialist
Street Volkswagen of Amarillo
New Car Sales Manager
Team Builder-Autobahn Group-Street VW
Volkswagen Product Specialist