Service Center - TylerMont1
Very good customer service all around! Service center did a great job getting my car in and out! Still the only place I will ever go for a car in Amarillo!
Moe is the best service adviser - Fares1965
When I arrived to check if I can do my car service in 2 days he Moe try to advice me to stay and do my service in the same day I agreed and everything was done in the time maner.
He was good at it and he did it all right .
Best experience ever - Trayvon23
Me.randy picked me up from my location and made sure I left happy with my first vehicle and I love it! The price is affordable and the vehcicle is the bomb!
Top Reviewed Specialists At This Dealership
Great experience - Happybuyer
we loved working with our salesman, Chase Brickey. He was awesome. He stayed on top of everything from beginning to the end of our deal. Everyone else was so nice and ready to help as well.
Car repair - VWFL60
My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide what repair to do first and what to wait on.
A very pleasant process - Silver18
After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge
The BEST service EVER by Roy!!! - ogoodly
Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure the shuttle picked me up to bring me home, called me every step of the way with updates on my vehicle. He was an ABSOLUTE pleasure to work with and VW is extremely luck to have such an asset on their team. Because of Roy, I am certain to return to this location.
By far the best car buying experience - Mrs. Gomez
I recently purchased a used 2012 VW Jetta. My salesman Mario Penate did a wonderful job of answering my questions and was super helpful on issues that came up from the beginning to end of the deal.
I very much appreciate his honesty and for keeping his word with continuous support to make sure I got the best price. This vehicle buying experience was very positive and became easy and stress free. I would not hesitate to recommend Mario, and this place, to anyone I know. Thank you again Rusty Wallis of Garland!
The best customer service. - Melissa Joy Bagwell
I walked in the other day, and was needing help finding a vehicle, and was immediately greated from, Landon Beck. He was great, answered all my questions and more. He was very honest and upfront about everything. I highly recommend anyone to visit, Landon Beck, at Lewisville Volkswagen, who is in need of a new vehicle. Thanks for everything!
The only VW dealership I trust in El Paso! - Mslopez3
Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!
Great Buying Experience! - Jack Sheffield
Both Rick and Bob were extremely helpful through out the process of buying our new Volkswagen Jetta GLI and have made the process easy transitioning from our Jetta TDI! Great staff in service too! Always a Great Experience with the team at Volkswagen of Beaumont!
Great Customer Service & Results - JulieMcCoyRealtor
I am always pleased with the level of customer service that Adrian & staff in the service dept. display as well as their knowledge. Friendly/Professional
Perfect as usual - heytheremyjetta
Dennis provided exceptional service from my first contact to the delivery of my car after service. I always receive Dennis full attention and follow through each time I visit.
Great deal on a great car - BRIAN
I spotted a used vehicle on the internet that I was interested in and it was listed by the site as a "Great Deal" so I called right away. The Sales rep I spoke with, Robert Fabian was respectful of my time and my interest and took the time to show me the other options available on the lot at the time. We decided to stick with the original choice and ultimately purchased it for the advertised price. It was a GREAT deal and I would buy another car from Robert.
Horrible service!!! Bunch of liars!!! - Galicia
I purchased a brand new car, the car was supposed to come with some accessories. The managers claimed they would called me back to fix the issue, they never did!!!!! They even hunged up on me once. The General manager still hasn't called me back. At this point I wished I would never purchased from Automax... Round Rock location is way better!!!! I wished I would of gone there.
Friendly experience - Jason111
Really enjoyed coming to this dealership and asking sales team questions. Jason went out of his way to teach me to drive manual and delivered the car from austin area to my place.
100% Satisfaction - chavelasco
This dealership and especially Romina helped me find the car of my dreams and worked with me like no other dealership ever has. I 100% feel confident with the car I have chosen and the attention to every detail on Romina's part was spectacular. I will definitely be recommending this dealership to anyone who ever needs to purchase a new vehicle and Romina especially.
RUN AS FAST AS YOU CAN FROM THIS DEALER! - suzanne
Wow-this is WORST car buying experience I've ever had. The dealer represented my car as in great mechanical shape. I was buying my son's first car, and told them I needed a sound car. They said this one was in excellent shape. A couple hundred miles later and it needs thousands of dollars in repairs. And guess what? The DEALER WILL NOT STAND BEHIND THE CAR. In fact, the service guy told me "Oh well, you bought a used car." The general manager is claiming that I could have bought a warranty, but at signing I was told the "Lifetime" warranty that comes with the car would even cover the engine. In fact, it doesn't cover anything.
I am appalled at the response of this dealership when I asked them to fix the car. Here is one of the things he said to me in an email:
"The vehicle obviously did not have these problems when you took delivery or you wouldn't have bought it."
Really? I wouldn't have bought it if you'd told me it was a lemon!!!
My advice? RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP. THEY ARE CROOKS AND ONCE THE SALE IS MADE, THEIR SMILES AND NICE ATTITUDE GO AWAY. Just look at some of the other reviews they have. This isn't the first time they've done this.
Good buying experience; Bad customer service - LKNguyen
Our buying experience was great. However, dealing with the finance department trying to cancel the maintenance package on my new 2017 Jetta is horrible.
We bought my car on 12/2/2016, got talked into buying the maintenance package by the finance officer while singing paperwork.
We changed our mind on paying for maintenance up front, came back to the dealer the next day 12/3/2016 to fill out the cancellation form (we had 30 days after purchase to cancel this maintenance deal). The finance officer assured us he submitted the form that same day (we have a copy of the dated form).
It has been now more than 3 months and nothing has happened yet. The biggest headache is we cannot get any one from the dealer to call us back on the status of this issue.
Both my husband and I had called numerous times and talked to many different people in the finance department at the dealer asking for an update on the cancellation and refund of our money. We were told each time that they would investigate and call us back. NO ONE EVER CALLED BACK.
We are still working on trying to get our money back. We don't recommend this dealer because of the after sale customer treatment
Wonderful buying Experience - denisetx
I am completely satisfied with my buying experience with JD De La Rosa. He did everything he could to make sure I was not only happy with the vehicle but that it was exactly what I wanted. Never at any point did I feel pressured to buy. In fact it was quite the opposite. He was very patient with me. I will recommend JD and the staff at Volkswagen of Alamo Heights to anyone I know wanting to buy a car and I will definitely buy from him again when looking to make another purchase. ?
Awesome - Alfredo & Rosie Tovar
We were uncertain on what we wanted, if we even wanted a Volkswagen, with in a few minutes our salesman Robert Weigel, made us feel more comfortable, no pressure,very patient very attentive to our needs in what we were looking for, this kind of service made purchasing a new car a much better experience, Thank you Ancira Volkswagen for having great sales representatives
Robert Weigel.... Thank you for all your help two very satisfied customers !
Best auto purchase..... EVER..!!!!! - D Branham
My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely.
The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did.
Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me.
In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice.
C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!
Don't buy here - Tony Helms
Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..
Worst Car Buying Experance in my Life - Tired of Games
Being 63 and a former car salesman in Austin for over 8 years I can tell you this was the worst place I have ever dealt with. I should have left after the manager lied to us and told us there wasn't any jabanero orange beatle convertibles.available while my wife was looking at one in San Antonio. or after 9 hours there I wouldn't ever take the care there for service. Never Again.
40,000 Service Excellence - Jennifer Porter-Davis
I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Gloria last week. She gave me a rundown of the services they would perform and the approximate cost. She also told me it could take up to three hours. I brought work with me and was able to enjoy a quiet, well-lit environment to do my computer work. The dealership is very well-appointed. Service completed in two hours even with two extra items needed to be replaced and the washing of my car. Very happy and satisfied with Gloria and this dealership.
Purchased 2 used vehicles - mmonte5
Caitlyn, took excellent care of us. We also had some follow-up issues that she helped resolve. She made herself Available and iwas quick to return all of our calls.
Excellent Experience. - Ray1989
Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW!
EXTREMELY POOR - JPATEL
My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropped it off there. Car is less than 3 years old under 30K miles and the battery goes out no problem they tell me it's not covered under the warranty. OK no issues pay $160 for new battery. My son picks up his car tells me someone took his ear buds out of his center console. Called roadside and the store they're like oh well you shouldn't have left them in the car. It's his car don't touch his crap. And who wants to put someone else's headphones in their ears??!! SO GROSS. I've had another issue with metro on service as well just because we didn't buy the car from there. We moved into the area. Oh well this car is leased while my son was going to college now that he is out and the lease is up in Oct I'll be glad to get rid of this car. It was never dependable and the service at all awful.
Friendly and helpful...!! - kkr123
I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase today, we will be buying from West Houston Volkswagen.
Poor communication and follow up. - bn0071
I leased a Passat from this dealership two years ago. in the summer of 2016, we decided we needed to trade it in on something bigger as we were about to have our second child. After we traded in our VW, my wife and I went to the dealership and filled out paperwork to get a refund on our extended warranty and service contract. We were told it would be 6-8 weeks and we would receive a check in the mail. After 10 weeks, I called to follow up with the dealership. No one from the finance department returned my calls for a week, and when I finally talked to someone, I was informaed that something happened in processing and it would be taken care of within 1-2 weeks. It has now been 17 weeks and I have still not received anything. No one that has said they would call me with an update has followed up, and we are still without our refund. We loved our VW, and would absolutely consider one down the road for a commuter, unfortunately, I have lost all faith and trust in this dealership.
Finance Manager & Volkswagen Product Specialist
Street Volkswagen of Amarillo
New Car Sales Manager
Volkswagen Product Specialist