I had the worst experience I’ve ever had at a Hyundai - Diana.ayers
I had the worst experience I’ve ever had at a Hyundai dealership at this service department. I am a female from out of town and working in DC on a temporary job assignment. My car was vandalized. They broke the window and robbed me. I drove to the nearest dealership which happened to be Alexandria, walked in the service department and explained what had happened to the 2 women sitting behind the desk. The asked if I had an appointment…. Ok, did they listen to what I just said? They pointed to a man standing in the room and I told him what had happened. He apologized that they are under construction and short handed and said I would need to call around to other dealerships. I asked if they could at least look in the computer to see what dealership would have the part, he said no, you will need to call…. I am appalled at the laziness of all 3 of the people who were there with no other customers in the room…. They didn’t even offer to tape the window up so I could drive the vehicle. I called the Safford Springfield location where I was enthusiastically helped by Rene in the service department and he offered to tape the window up so I could drive it 3 hours back home. Once I arrived at their location he had called around and found the window & already had someone driving to MD to get it for me. Seems like the Alexandria location could learn a lot about customer service from Safford Hyundai of Springfield, VA. It’s worth the hour drive out of your way to deal with people who actually want to do their job.
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