915 Virginia Used Car Dealers

Colonial Hyundai and Hyundai in general is one of the... - JAM

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

In January a strut was ordered for our 2021 Rogue, - Sonarman

In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments.

We came in towards the end of the day and they quickly... - Steven

We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our paperwork and make sure we drove away in our new vehicle that evening.

Great experience - Lisa leslie

Chris Thompson worked with me on purchasing a car today and he was unbelievable, and made the process as comfortable as possible. I would recommend him to anyone i know.

This Dealership sold my Husband and myself the absolute - Tami B.

This Dealership sold my Husband and myself the absolute best 2020 F-Type Jaguar! Zero issues or problems with this car! So glad we came here!

I have been servicing my Jeeps at the dealership for the... - nuke73

I have been servicing my Jeeps at the dealership for the last few years and have always found the staff to be professional, knowledgeable, cordial and courteous. Highly recommended.

Best time ever when buying a car. - Mary

Best time ever when buying a car. Daryl Johnson made my husband and I feel very relaxed. The atmosphere in the dealership was very welcoming. Daryl put our needs first. I didn't feel like he was there to make a sale, he was there to help us find the car we wanted. This is my first Lexus. My husband wanted to get it for me because it has always been my dream car. I will highly recommend Daryl Johnson.

I just traded in and purchased an car from AP Fairfax.... - craigjloweryii

I just traded in and purchased an car from AP Fairfax. This has been great experience. Zack Owens has been most helpful with this experience. Thanks so much for your professionalism and knowledge.

Blind Spot sensors were faulty. 4 times had in for... - raytraen

Blind Spot sensors were faulty. 4 times had in for service. Finally blamed a small scratch which voided the warranty. Charged me for the service. Promised loaners and once out of 4 times did they supply.

I purchase a 2018 Ford Escape SEL. - John138

I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience.

You feel like a number here. - TJ

You feel like a number here. No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross sale at every oil change but not respectful of your time even when you make an appointment for service. Tom Dehaven is a Service Advisor with no urgency or care.

i took my 2013 tiguan there in december '23 for an engine - mbelle135

i took my 2013 tiguan there in december '23 for an engine light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over $15,000 in repairs, on a auto with just 80,000 miles. the engine light code was for a sensor, but the dealership said it was necessary to repair the timing chain (a $6000 charge). i phoned a friend/mechanic and they recommended the spark plugs and oil change, so i did those items. the service people were convinced all their recommendations were valid, and made me sign a waiver, but the engine light has never come back on, nor have i had any transmission problems. meanwhile, the service desk ladies were very rude both on the phone and in person after i decided to only do minor repairs. they said my car was poorly maintained, told me i must know more than them to my face, and then still charged me $150 for the supposedly complimentary multi-point inspection/diagnostic. i would NOT trust these people. i took my car to another vw specialist, who diagnosed 3 smaller issues, with not one of the things that came up on the dealership diagnostics. cma staunton are scammers and rude!

I wanted to say thank you for your help with me... - Ed

I wanted to say thank you for your help with me purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fraz, the finance guy, was very personable and also helpful. He made the magic work to keep the payments low. Thank you both and the manager for making it possible for me to purchase this vehicle!

Pohanka Nissan of Stafford has the best caring - michelle.johnson088

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson

They made my first new car experience perfect, from - Sienna pilot

They made my first new car experience perfect, from ordering the car to handoff. And they seem like very nice people.

I can not express my gratitude enough for the wonderful - Doc_Bch_Stkrs

I can not express my gratitude enough for the wonderful service Chris Lint delivered. Chris was very informative and open when discussing requesting a vehicle allocation. He answered all of my questions with detail and truth. When the request was fulfilled, he went over my order with me to make sure that it included all the accessories I had requested, and removed the items I did not desire. I made some very specific delivery preparation requests, and he made sure that they were all accommodated. When delivery day came, he made the process as stress free as possible and handled my unique situation with attentiveness. As concerned as I was about issues coming up (I wasn't present for delivery), he made sure that everything was set for a smooth and trouble free transaction. I can't wait to recommend Chris to anyone wanting a new Toyota!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

Josh Friedman was able to find the truck that I wanted at - epprice

Josh Friedman was able to find the truck that I wanted at another dealership and had it sent to his lot. Found the truck in less than a week. Clarence Logan was very helpful with the final inspection and took the time to show me all the new things on my truck. Great experience and I would recommend this dealership and Josh and Clarence to anyone. Thanks again for a wonderful time. Ed

This is the best car buying experience I've had. - FordMaverickBuyer

This is the best car buying experience I've had. I ordered a Ford Maverick through this dealership. I arranged to pick it up at 11 AM one day after it arrived at dealership (right after salesman's 10 AM appointment). The salesman arranged to get it through final prep the day it arrived to make it happen. Then I showed up at dealership at 9 AM. I explained I understood if I needed to wait until my appointment time. The salesman (James Shaw) said he would do what he could before his appointment arrived. Thanks to his efforts, we were out of the dealership by 11 to 11:30 AM. The only reason it took that long is because I asked the salesman to over the new technology in the vehicle with me that I had never seen and because the dealership filled the truck with gas for me before I left the dealership. I will definitely look to Parrish Ford first when I buy my next vehicle!

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

My car intermittently doesn’t start after 2,000$ of work - Victurk12

My car intermittently doesn’t start after 2,000$ of work done still same issue …. Ken Houtz fixed the problem, thank you!

The dealership was very helpful and even sped up the - KristiB

The dealership was very helpful and even sped up the process so my husband could sign papers on his lunch break

This sales team is the best! - CBZahn79

This sales team is the best! Mo, Devin, Sheldon, and Ty all got my seemingly impossible deal done so quickly and professionally. They were great to work with and I am so happy with my 2023 Charger!

I am very pleased with Jim Thomas. - Lora.Osborne

I am very pleased with Jim Thomas. I did not have intentions of purchasing a vehicle this day however he worked with me and quickly answered all my questions. I will work him and Parks dealership again. Very personnel and no pressure.

George Barnes Koons Automotive is the best car salesman... - Mspawrob21

George Barnes Koons Automotive is the best car salesman ever. He helped my Mom and I get a car when everyone else told us no better credit more money down etc. Mr.Barnes worked with us and we rolled off the lot with a 2015 Jeep

I experienced poor communication with Service Department - cobra4by

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable.

Got a car 8/20/2022 and from the time we got it until now - Kchris9883

Got a car 8/20/2022 and from the time we got it until now its in the show every few months and the warranty they sold us covers NOTHING just a scam to get you to pay more. They reset the engine codes for sale because after having problems we hooked the car up to read codes and it was a list of issues with the car. Power steering rod rusted the power steering fluid container was cracked and pump busted as well. But the biggest issue is the fact they sold a car where the EMC VIN didn't match rhe cars vin so the cars key couldn't be programmed and the steering lock is also broke. 3k to get fixed but would have been nice to know when buying the car. They didn't offer a car fax but should have walked away when we saw it was a bottom line "dealership". Save your money and go anywhere else especially if you want a reliable car. The cars look good on the outside but internally is a complete mess you will spend more fixing the car than it's worth the warranty they sell you doesnt cover anything major so skip that is really sucks find one on your own its guaranteed to be much better than what they offer. They don't care when you call to let them know the issue they tell you to call the dealership. Same your money and time and skip this place Victoria is the worst when it comes to customer service. Chances are car maybe stolen or junk parts from junk yard to hold the car together for a lil while.

Mr. Soto was the gentleman that assisted me with finding - Chris

Mr. Soto was the gentleman that assisted me with finding the vehicle I was looking. I found it and was tested driving it within fifteen minutes of being there. Mr. Soto have a good knowledge of vehicles and if he didn't know something he got an answer quickly. The other staff was helpful and polite. I would recommend Base Auto Sale to anybody looking for a vehicle.

I've owned/leased five BMWS, all from BMW of Cville. - Rebecca T

I've owned/leased five BMWS, all from BMW of Cville. Donte Thomas and the whole team kept me close as a loyal customer. The communication was outstanding, the new showroom refreshing and the car: it was exactly what I wanted. Thank you, Donte Thomas for listening and not pushing.

I’ve had a great experience with this dealership. - Car Shopper

I’ve had a great experience with this dealership. I signed lease contract for my 2024 Range Rover Evoque in February, and have been enjoying my new vehicle ever since. Entire process was a smooth sailing from the start. I’m especially thankful to David in sales for picking a great car for me, finance for fast paperwork and Ali for the new driver training session. These guys are the cream of crop of all dealerships in NoVA i’ve ever dealt with. Highly recommend Land Rover of Alexandria.