17 Washington Kia Dealers

Great customer service. - CMAWALTER

Great customer service.. what 16 5 words?!? Simplicity is best! Have a great day always!

Very friendly and helpful they work with you in any - Jules

Very friendly and helpful they work with you in any situation to get you in a good vehicle.

Riley and Jacob were great. - Buddha!

Riley and Jacob were great. Told them what i needed and how much i had to put down. They didn't beat around the bush and got right to the point and showed me what kind of vehicle they could get me approved for. I was approved in minutes. The next day i visited several other auto dealerships hoping they could match Kia's offer or even offer me something better with my poor credit score. Unfortunately they couldn't. The following day I was driving off the Kia lot in a brand new 2025 K4! Thank you Riley and Team at Kia for helping me out. I'll definitely let everyone know to come check you guys out.

Excellent and professional customer service. - mschwart17

Excellent and professional customer service. Answered all my questions and concerns. I wouldn't hesitate to deal with them again. I highly recommend them. I worked with Evan and Josh.

Service, a recall, was to be completed in about an hour - photoron1

Service, a recall, was to be completed in about an hour according to the letter I received. When I arrived on the appointment date the Service Rep said it would be at least two hours. Not good. I informed the Rep that I would wait and be upstairs in the Showroom waiting area, just let me know when it's done. After two hours I waited, and waited. Finally, after three hours I went down to see what the delay was. There was my car, a brand new 2025 K5 I had purchased from this dealership just a few weeks earlier, sitting out in the parking area. I asked why I hadn't been informed that it was done? His response, "Didn't you get my text message?" Of course I didn't get it, he had sent it to my home land-line number and never bothered to come up, or have someone else come up, to inform me that my car was done. It had sat out there for at least an hour. If at all possible, never again...

I had Awsome Experience @ this dealership with my New - Wes

I had Awsome Experience @ this dealership with my New Purchase.. Desirae Giddens,Ashley Holmberg,Vanessa Jarrett in Internet sales .. Jason Williams Sales Rep , John Kearns General Sales Manager and Jose Mendez in Finace All Good people and No Stress .. will be recommending this dealership…😊😊😊

Abdulrahman Yousef was super helpful and flexible during - Smilesxo94

Abdulrahman Yousef was super helpful and flexible during our visit. We did not have an appointment however, he was able to manage an appointment and us at the same time. He was knowledgeable on the vehicle we were looking at and answered any questions we may have had. Made the car buying experience easy and quick.

I always receive excellent service when I bring my - sharonvn

I always receive excellent service when I bring my vehicle in for service. Advises if anything needs attention. Mark very pleasant and very courteous.

Great service! - jsb9553

Great service!!! Kia of Puyallup is the best dealership in the NW. They have the best service department and sales team!! I will always buy my cars from Kia of Puyallup

They lie about their inspection they make on used cars - ab.valdez.jr

They lie about their inspection they make on used cars they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic to show how filthy it looked, like it has never been replaced They said they would pay for the part if I pay labor. After work was done, they refused. They ignore calls and texts, especially Juan, the sales guy. If you do buy, please take a mech to verify what they claim to inspect. They bribe you with a $100 gift card for a 5 star review if you do it right there and then. So that says right there how they do business.

They cost us $1k in damages and won't bother to return my - mlejoan

They cost us $1k in damages and won't bother to return my calls. They changed our oil on Wednesday. We didn't use the car again until Sunday and it was clear something was wrong. Thankfully our destination was close and as we parked the oil light came on. We checked and there was zero oil left in the car. I immediately called to see how they could help us and they couldn't have cared less and told me they could look at the car in three weeks. I was transferred to the manager, Dorian, but could only leave a voicemail. We were forced to take the car elsewhere and had to have the oil filter adaptor housing completely replaced. I've since tried to call Kia again and I either get the same manager's voicemail or the line just rings forever. It's really disgusting how incompetent these people are.

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

I have had my 2019 Kia Niro PHEV at Chuck Olsens for 4 - Dan

I have had my 2019 Kia Niro PHEV at Chuck Olsens for 4 services. Two were warranty related and two were oil changes. The 1st one was for a engine light that was difficult to track down so it took a couple trips.. This was a relatively new, drivetrain so I understood the challenge. Yet they kept after it and gave me a loaner even though the warranty didn't require that they do that. wice I got the day wrong yet they took my car that day rather than making me reschedule. I felt like they went the extra mile for me. Oil change prices are very reasonable, actually lower than average. They do offer services I consider unnecessary & accept it that I respectfully declined them. Each time the advisor provided a good explanation service done in a timely manner. I have no reservation in recommending them based on my experience thus far.

Terrible - Disappointed

Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase