Matt favre, John pelley - Karmen
Everyone has heard the horror stories of "used car salesmen" who push, lie, steal and not have your interest at heart.. Matt favre at dick Hannah dealership was THE salesman that changed my entire perception and overall experience of buying a car. Matt was honest with me, patient and knowledgable. As a business owner, I myself need to trust the people I do business with.. Let's just say look no further- you can trust Matt. Now Matt, although I am sure he can do it all by himself- does lean on John in financials to make the sale possible. The extra length this man went for me and the time he put into my situation is beyond measurable. From remembering my name to the continued smiles I received from both men it all made the difference. At dick Hannah Kia I bought my first car, I even bought my second car.. And I will confidently buy all my cars to come. Thank you Matt and John!
that has made an impact on who they are, whether it is a parent, coach, sibling, or teacher. I was lucky; I ha
Great customer service and very pleasant experience!! - Jdillinger
Buying a new car is never a fun thing for me. I get super stressed out and start to have an anxiety attack. Going to Kia of Puyallup was probably the best decision I've ever made. From the moment my husband and I stepped out of the car, everything was positive. We were not attacked by a bunch of vultures, you know the typical car salesman. We took our time and walked around the lot trying to find the perfect car. Once we had an idea of what we wanted, we walked into the showroom. We were greeted by a nice gentleman by the name of Rich Purdy. He wasn't abrasive and listened to our wants and needs. Not once did he ever make us feel like we were being forced into buying a car we weren't interested in. Rich made the process stress-free and very pleasant. He worked really hard to make it work for us and showed that he really cared. Our experience with Rich is one that we will never forget. I recommend that you go to Kia of Puyallup and ask for Rich if you're interested in purchasing a new car. Thank you Rich and thank you Kia of Puyallup for your superb service!!! We are happy customers!
Great Buying Experience - Cris
This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at all thrilled with it became apparent that my truck had finally hit that point where repairing it was counterproductive. I worked with Roy Velasquez, who was recommended by a good friend. Roy was extremely attentive, answering text messages long after the dealership had closed for the evening and answering all of my *many* questions. I bought a used Kia Soul and am tardy on this review because I've spent all my time driving around, delighting in the fact that I have a reliable, fun, car for the first time in many years. I would definitely recommend Roy; he's a straight-shooter and a very attentive sales rep. Thanks also to Chris Rembaugh. Both worked with me to find a car in my price range that would give me everything I needed.
My husband and I had a great experience buying our new car ! - Happy Customer
We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going over all the bells and whistles in our car, and was very thorough. He was extremely proud to be a part of the Kia family, We would refer our friends or family to Jesse if they were shopping for a new car anytime.
Excellent experience - Treasure505
Excellent customer service provided by sales reps Quincy & Oscar. I felt very well taken care of from beginning to end. Had all of my questions answered and am impressed by the knowledge of both reps. Was an overall great experience and I now have a new impression of what buying a new car can be like.
Good Experience - Cathy_RB
We have bought 2 cars here and have had a great experience. Thank you Doyle Turner, you have made buying at Overturf a lot of fun.
Outstanding Experience - Alfredo R.
We recently purchased a SECOND vehicle from Renton Kia Car Pros. We had such a great experience the first time that we decided to buy from them again a year and a half later. There is no way you could talk us into buying from anyone else. We highly recommend working with Samwise Sorter. He is top notch in our book!! Though the whole staff is a pleasure to work with. We bought a new and a used vehicle. Both experiences were outstanding, quick, and easy.
Pressure to buy...sales first, then customer. - chaplainphil
I have no doubt this is a good dealership so I will only write from my experience.
I won't go through the details. I was short on time but that made no difference...just felt lots of pressure to test drive, then tell them my price range, then get inside the show room, then tell them my price range, then sit down, then tell them my price range and make a deal yet today.
That's why they lost the sale..."Let's make a deal," rather than "let's serve you."
Great help - spinner223
They spent most of the day to help me get a nice used car, I so appreciate. Everything they done for me. I would recommend the highly
happy - 123dealer123
Jason found us what we were looking for in our price range. He stuck to what we were looking for and didn't call with cars out of our price range.
HORRIBLE Customer Service - Angelbear
Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a young kid, just starting out. I was negotiating with him and half way through another, very aggressive, tweaked out, salesman took over. After two hours, I had my car. I added installation of a moon roof to the contract and was told they would call me to schedule the installation. They didn't call. I called them every week for three weeks and was finally scheduled. I dropped my car off at 7:45 Wednesday morning and picked it up at 6:00 Friday evening. When I washed it Saturday morning, I noticed a huge gouge on the back spoiler, which started on the car and ran across the spoiler. I contacted the service department Monday morning and told them about the gouge. After a month of getting the run around between service, sales, and managers, Auburn Valley Kia offered me a can of black paint so I can paint the gouge myself. When I contacted them again on 9/18/15, Todd, the service manager became hostile and refused any type of compromise, and said that's what you get when buying a used car. The gouge was NOT there when I bought the car, nor was it there when I dropped the car off. It happened while it was in Auburn Valley Kia's care, so it's their responsibility. Auburn Valley Kia refuses to take responsibility for the gouge, causing me to have to file a small claims law suit against them.
The service department is amazing. - MissJohnson
The service writers are so good. And the technicians are amazing. Very well trained and they know what they are doing and the writers are very informative. I never feel taken advantage of considering I am a female with little car knowlege.
CON artists at Carpro Kia in Tacoma WA - NEVER AGAIN HERE
Bought a car that lost 5 grand at the deal? Oh of course, because they LIE about the year you are buying. LOL
2014 Kia Soul
$10,850 - $13,585 [ paid $16900 for a 2015 year ]
Price accurate until: January 20, 2016 [ bought in December 2015 ]
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you