Great service as always! - CConroy
I really Love bringing my car sorrento into to Kia for servicing. Best service dept around. Very helpful and knowledge. Happy to have Devin back - he is the greatest!
Service excellence! - Eaton52
Susan Issit is great. She got me into a car with little hassle and a great price. She made sure I got the car I wanted. She even helped me drop off my rental car. She followed up to make sure I was happy with my purchase. If you want a new car go see Susan.
A HUI HOU WEST HILLS KIA - $Hina*1470
"A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking new 2017 Kia Sportage. I had an awesome car buying experience with Mr. ROY VELASQUEZ. Roy made me feel like his number one priority with NO PRESSURE. He could tell I was nervous but he made me feel very comfortable and making sure that this is what I wanted. By the end of the car buying experience I felt like he was family to me...lol.. Also I wanted to give Shawn in Financial a shout out as well. He answered all of my money questions. And to Matthew Coulson for his recommendation. For me it was a scary and big financial decision but I felt I made the right decision on the car that I picked with the help of ROY... A Hui Hou and Warmest Aloha...Laurie M.
My husband and I had a great experience buying our new car ! - Happy Customer
We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going over all the bells and whistles in our car, and was very thorough. He was extremely proud to be a part of the Kia family, We would refer our friends or family to Jesse if they were shopping for a new car anytime.
Great way to buy a car! - FP of Everett
The knowledge about the car and warranty information. Quincy is a pleasure to work with! He made the experience very stress free. and showed me where the service area is and introduced the service ladies...
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
Awesome experience - Inmotion0
My wife and I came in to just shop around for a "new" car. Our sales rep, Joe Miller, was very friendly and not pushy. He made sure that we got what we were looking for and that we were happy at the end of the experience. I'd recommend others to come here and we'd come back for our next purchase.
Pressure to buy...sales first, then customer. - chaplainphil
I have no doubt this is a good dealership so I will only write from my experience.
I won't go through the details. I was short on time but that made no difference...just felt lots of pressure to test drive, then tell them my price range, then get inside the show room, then tell them my price range, then sit down, then tell them my price range and make a deal yet today.
That's why they lost the sale..."Let's make a deal," rather than "let's serve you."
Great help - spinner223
They spent most of the day to help me get a nice used car, I so appreciate. Everything they done for me. I would recommend the highly
happy - 123dealer123
Jason found us what we were looking for in our price range. He stuck to what we were looking for and didn't call with cars out of our price range.
HORRIBLE Customer Service - Angelbear
Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a young kid, just starting out. I was negotiating with him and half way through another, very aggressive, tweaked out, salesman took over. After two hours, I had my car. I added installation of a moon roof to the contract and was told they would call me to schedule the installation. They didn't call. I called them every week for three weeks and was finally scheduled. I dropped my car off at 7:45 Wednesday morning and picked it up at 6:00 Friday evening. When I washed it Saturday morning, I noticed a huge gouge on the back spoiler, which started on the car and ran across the spoiler. I contacted the service department Monday morning and told them about the gouge. After a month of getting the run around between service, sales, and managers, Auburn Valley Kia offered me a can of black paint so I can paint the gouge myself. When I contacted them again on 9/18/15, Todd, the service manager became hostile and refused any type of compromise, and said that's what you get when buying a used car. The gouge was NOT there when I bought the car, nor was it there when I dropped the car off. It happened while it was in Auburn Valley Kia's care, so it's their responsibility. Auburn Valley Kia refuses to take responsibility for the gouge, causing me to have to file a small claims law suit against them.
The service department is amazing. - MissJohnson
The service writers are so good. And the technicians are amazing. Very well trained and they know what they are doing and the writers are very informative. I never feel taken advantage of considering I am a female with little car knowlege.
Lacking Integrity in Business! - chica1458
Recently, my husband and I received an advertising post card from Car Pros stating that we could receive up to 30% off select models because we are “valued” customers. We have purchased 4 Kia’s including the one purchased yesterday at 3 days ago at the Tacoma location.
My husband I were already considering replacing my 10-year-old car, so we thought that now might be a good time to take advantage of the offer. We purchased our first 3 Kia’s at the Renton location. We have built a strong relationship with a salesperson at that location. We trust him and he knows how we like to do business. We left a message for him regarding this special offer, but through no fault of his own he did not receive the message. I followed it up with an email and he returned my call, but not until after we purchased a car at the Tacoma location based on information given to us by an employee at that location.
Our issue concerns the fact that we called the number on the post card (the Tacoma location) to inquire about the details of the offer. We’ve never been or have we ever purchased a vehicle from the Tacoma store, but some how they had our name and address. I was told that the offer was only valid at the Tacoma location and if we wanted to take advantage of it we would have to purchase our car from that location. We assumed we were given accurate and honest information.
I spoke with our salesperson the following today and he told us that the offer would have been honored at his location as well; in other words it was not exclusive to the Tacoma location and more or less an advertising gimmick to get folks on the lot for the "hard" sell. I feel like we were bamboozled. Although we made our decision based on the information given to us, I feel as though we betrayed someone who has been very good to us over the years. I was so embarrassed when I told him we purchased at another location and reason why. He was very gracious and assured me that if we need anything going forward he will be there to help us.
Needless to say we will not return to the Tacoma store for future purchases. This has left a very bad taste in our mouth. Going forward we will only purchase our Kia’s from the Renton location as long as our trusted salesperson is employed. In the event he should ever leave their employ, we will take our business elsewhere. I absolutely can not tolerate or accept dishonesty in any form. If I could return this vehicle and purchase from elsewhere I would do just that. Shame on those folks at your Tacoma store for lying to us just to make a sale.
We did send an email to Mr. Nick Phillips, but low and behold, we did not get a response. Clearly integrity in their business dealings is not a priority. Stay far, far, away from these people; they'll do anything to make a sale including, but not limited to lying to your face.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you