First time buyer - Bethany
The car buying experience can be very stressful, especially when doing it for the first time. At the Dick Hannah dealership they made me feel as comfortable as possible. They answered all my questions, while spending as long as I needed helping me understand everything and figure out what would be the best deal for me. I left with a car that I love and some newly made friends.
Friendly honest service - Tranise Brown
From the time that we walked made it the door the customer service was bar none. Heather,Matt and Magdy made this a memorable experience. I bought my very first brand new car. So grateful for such a awesome experience. I got the car I wanted with all the bells and whistles and left with such peace of mind. Thank all of you.
Kia of Puyallup is excellent - Love
Ron was my sales person. He was professional, not pushy and explained all to me. Everone was kind and helpful, even the receptionist who dog sat my dog while i test drove the car. this is the second car from kia of puyallup. they are wonderful to deal with.
GRAT, AMAZING - BASS4
VERY HELP FULL FRIENDLY PEOPLE WHO REALLY WANT TO HELP AND GET THE BEST DEAL ON THE BEST CAR AS POSSIBLE AND MADE THE BEST DEALS
Fabulous - Sorrento
I went into Kia Kirkland not thinking I was going to trade in my Mercedes Benz and drive out with a Sorento but the excellent communication and service and the extra mile that Jesse Cortez took I ended up leaving there driving home a new 2017 Sorento and I love it! I have to thank Jesse for his patience because I was pretty hard person to deal with perfect perfect customer service in every other department that worked with me that day as well.My friend that was with me just kept saying what great service what great service. so very happy!!
Good prices, fair trade in values - FastAdrian
This was my third new car purchase with Overturf, this time moving from Audi to VW (since they are no longer the Audi dealership in town). I'd been by the Audi and BMW dealerships and for a mere $20k more could have purchased a sprite but frankly over-techno'd Audi or a bland and uninspiring BMW. And in both cases, they were willing to give me $2500 less than Overturf on a very high-end crossover. I knew it was time to give Overturf a chance at turning me into a VW owner, which they did with an incredible incentive and fair trade in for my Audi. No hassle, very personable (sales staff came out to say hi when they saw me on the lot working with one of the newer sales reps). And did I mention I'm female? No gender bias here; I was treated like any other gear-head-wannabe that does business with them. That means a lot to women who get tired of the "invisible experience" that sometimes comes with buying a car. Great place, fair pricing, good people.
Great Customer Care - Renee Wallace
Love the care I am given, Suggestion and feedback form service people. Car is always so clean and shinny on the outside. I am one happy camper with my care from Car Pro's KIA, Thank you so much...
Was professional from start to finish. - Samri14
We were 10 min late, but that didn't matter to them. Was greeted by a very friendly and outgoing young African American girl who's name I cannot remember. Got us checked in and over to Ed. The service was done on time and without any problems..
Excellent Staff - Tom Jones
From start to finish they were awesome ! We would recommend to friends in a heartbeat . Very personable and professional.
Well done Carlton, Gil and Mercedeh
Great service as usual. - Orca6722
We came in for an oil change for my 2016 Kia Sorrento and received great service as usual. The rotated my tires and said everything was great. I will always come here and never go back to Performance Kia in Everett WA. Thanks
Had a great experience! - Kim
Working with Dillon was amazing. Together we found the perfect Kia Soul for me at a very affordable price. I will certainly recommend Kia to my friends and family.
Horrible Service - VWreview
I don't know where to start so the bottom line is, never use their service center. How can you even trust a dealership that doesn't make enough to pave the entry to the service center or the lot they park your car? Not to say that they don't scam every cent out of your pocket
Doesn't honor deals - Sse
After driving 3 hours to look at a vehicle and test drive the car and agreeing on a price, the dealership did not honor our price agreed upon. I worked with John who was great, but the manager came into the lobby to tell me that he thought we were talking about a different car that was the base model of the vehicle that we agreed upon. Both cars were priced the same and were listed on several websites with that price. So, the manager basically denied the agreement because he made a mistake. He did not honor our final agreement and to me that is poor salesmanship. If a company lists something or makes an agreement on a price they should honor the price. Basically I was told the next day that car would be listed for $2000 more like it was my fault that it was listed for the price they did. They also made it my problem when the agreed to pay for the taxes and licensing and then turned it around wanting me to pay the fees to get the car. They stated that I would have to pay taxes and licensing where ever I go. True, but we had an agreement and the customer should be right in this instance. Not happy with any part of the situation. They do not honor all deals. Avoid them at all cost.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you
West Hills Kia