Best first car buying experience - Vjguile23
Dealing with James really was easy going and helpful. Not only did he and his team help me get into a car that could fit into my budget but also gave me info on how to get a lower interest rate since I am dealing with rebuilding my credit. I love my new car so much and have felt that I was completely taken care. James was patient with me and even stayed longer to get me in my car.
Very friendly, not pushy, and stayed under our budget. - Cash8404
We were greeted as soon as we walked in, gave our budget and was shown several cars that were in, or under that budget. We test drove 3 cars and decided on one. The service was very convenient and friendly.
Kia Soul is my favorite car yet! - Jenny E
This is my second Kia Soul, and I love the new features in my Plus model. My sales associate was great, and fun to spend time with. He walked me through the purchase process every step of the way, and I got exactly what I was hoping for with the new deal.
West Hills Kia is my go-to Dealership from here on out!
My husband and I had a great experience buying our new car ! - Happy Customer
We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going over all the bells and whistles in our car, and was very thorough. He was extremely proud to be a part of the Kia family, We would refer our friends or family to Jesse if they were shopping for a new car anytime.
Stellar experience at Performance Kia - Eddie425
Jared first took me up to the car lot to help me differentiate the 2015 and 2016 Optima. I was impressed in the features that the Optima has. Additionally, I am a Costco member and Jared along with Clifton, another representative, both helped me tremendously to explain exactly what the stipulations are behind the Costco member price. They are very knowledgeable of the vehicles and were quick to answer and if not, they went ahead and researched or tested the features out to be sure. Jared was very courteous and gave me a lot of time to understand the features of the Optima. The numbers behind the price got very complex when you factor in original price, Costco discount, additional costs, taxes, etc. but Jared walked through every step of the way on what to expect. The convenient aspect was that Jared was available via alternative means other than phone. The last thing I needed was a 'pushy' salesperson but it took me two weeks of comparison, thinking, analysis to come to a decision - I have not had a vehicle purchase in over 15 years so I tend to be pragmatic when making decisions like this. However, Jared did follow up with me on all my questions and also called me up to check in on me as the process did take a couple weeks for a decision to be made. There were a couple of cosmetic flaws that were discovered right after taking ownership of the vehicle and Jared was quick to make sure those are documented. Lastly, Finance was a pretty easy process; the representative was very friendly to work with and helped answer any questions while taking the time to go over all the numbers when I asked assistance for clarification. She also helped walk through all the additional coverage options that a new owner can add to increase the longevity of the vehicle. My overall impression was that Performance Kia representatives provided me with the knowledge and time that I needed to come to a purchase decision.
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
A pleasant experience - Mr. Happy
I have always hated purchasing cars. Playing stupid games in an office for hours has never appealed to me. What a difference at Kia of Renton! Samwise Sorter listened to me and responded to my wishes and needs. I purchased my 2016 Sorento and left feeling good about the experience. My girlfriend found an excellent 2015 Optima and they helped her make an equally good purchase experience. Jeremy, the F&I guy, gave helpful advice and totally professional service, the same as Samwise. I recommend these people and this dealership to anyone who is in the market for a vehicle. They truly are "Pros".
Pressure to buy...sales first, then customer. - chaplainphil
I have no doubt this is a good dealership so I will only write from my experience.
I won't go through the details. I was short on time but that made no difference...just felt lots of pressure to test drive, then tell them my price range, then get inside the show room, then tell them my price range, then sit down, then tell them my price range and make a deal yet today.
That's why they lost the sale..."Let's make a deal," rather than "let's serve you."
Great help - spinner223
They spent most of the day to help me get a nice used car, I so appreciate. Everything they done for me. I would recommend the highly
happy - 123dealer123
Jason found us what we were looking for in our price range. He stuck to what we were looking for and didn't call with cars out of our price range.
HORRIBLE Customer Service - Angelbear
Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a young kid, just starting out. I was negotiating with him and half way through another, very aggressive, tweaked out, salesman took over. After two hours, I had my car. I added installation of a moon roof to the contract and was told they would call me to schedule the installation. They didn't call. I called them every week for three weeks and was finally scheduled. I dropped my car off at 7:45 Wednesday morning and picked it up at 6:00 Friday evening. When I washed it Saturday morning, I noticed a huge gouge on the back spoiler, which started on the car and ran across the spoiler. I contacted the service department Monday morning and told them about the gouge. After a month of getting the run around between service, sales, and managers, Auburn Valley Kia offered me a can of black paint so I can paint the gouge myself. When I contacted them again on 9/18/15, Todd, the service manager became hostile and refused any type of compromise, and said that's what you get when buying a used car. The gouge was NOT there when I bought the car, nor was it there when I dropped the car off. It happened while it was in Auburn Valley Kia's care, so it's their responsibility. Auburn Valley Kia refuses to take responsibility for the gouge, causing me to have to file a small claims law suit against them.
The service department is amazing. - MissJohnson
The service writers are so good. And the technicians are amazing. Very well trained and they know what they are doing and the writers are very informative. I never feel taken advantage of considering I am a female with little car knowlege.
Service dept sucks - Mendy Hamilton
I bought my car on the used car lot S.Tacoma Way and was pleased with my service. I got home and realised I left a CD in my old car was told no problem I'll put it in my desk. Went to pick it up and it was no where to be found.
Fast forward a few weeks I call to find out about my license plates, I hadn't received any notice or phone call. At the time when I called it was a little over 2 weeks until the expiration date and I was told not to worry about it because these things take time.
Fast to the day before the expiration date and still nothing, so I call the service dept and get voicemail, I left a message and never heard anything back, so I called back and finally got a live person to speak to. Now when you call there is like 5 different messages saying the calls may be recorded, I don't think this is true. The person I spoke to in the service dept was absolutely rude to me and when I explained that I never received any notices she came back with "well we don't Mail them because that's illegal" I didn't ask, nor did I think, that I thought was going to happen. So she tried hurry off the phone with me and I needed to know what time they closed and said "well i suggest you be here by 6:45" she was very rude!
So I couldn't make it by then because I live, on a good day, an hour away. I went the next day and went I went into the service dept and everyone seemed to be chillin, I was told to go to the cashier office where the employee was actually eating while helping customers. I was completely put off by it and then when I turned around someone who did not look like he worked there was playing in the chair behind the service dept desk. I wI'll not be returning in 15 months to purchase my next car mainly because of poor customer service.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you