"GREAT PEOPLE TO DEAL WITH" - RAYMOND PERRY
I have been dealing with this dealership for many years now. Purchase around 8 vehicles from them
Always professional, always courteous, always a great deal!
Rachel Smith is a extremely nice person and attends to your every need.
Jon Pelley has always been a professional in every sense of the word, he has found me great financing at the lowest possible rates numerous times.
Ray Newton is a sales professional with exceptional knowledge, very well liked, can relate to anyone.
I have purchased most of my vehicles from Jon Pelley and Raw Newton, always willing to go the extra mile to make sure that you are satisfied.
I will continue to deal with these individuals and others at Dick Hannah-Kia
Generally, an overall great place to do business with, service Devin Henry is another person who cares!
I'll be back.............
Fantastic Experience! - Timothy King
We just purchased our new Sorento. Kia of Puyallup made the entire process a pleasure. Our Sales Consultant, Rich Purdy was awesome. He was extremely knowledgeable, helpful, patient, and must of all, not pushy. We felt comfortable in our buying decision and never pressured. I highly recommend Kia of Puyallup and more importantly, Rich. Hats off to Jason in finance as well.
Thank you all for a job well done!
Don't go anywhere else but West Hills Kia! - Sara Kellerman
My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based on the always friendly and professional staff, we knew that's where we wanted to purchase our next vehicle. We had the privilege of working with Roy Velasquez and he absolutely took the greatest care of us from start to finish. He was professional and patient and worked diligently to see us get the car we wanted at the price we could afford. I can't say enough positive things about him, or the dealership in general. I would highly recommend trusting West Hills Kia with your next car purchase - you'll be glad you did!
My husband and I had a great experience buying our new car ! - Happy Customer
We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going over all the bells and whistles in our car, and was very thorough. He was extremely proud to be a part of the Kia family, We would refer our friends or family to Jesse if they were shopping for a new car anytime.
Awesome experience - Chadster
Everett Kia was the best dealership I've ever been too. Took my time buying a car, so I visited them three times before I bought the car. Was never rushed or pressured into anything. They treated my family and I great. Was one of the fastest car buying also.
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
Top Notch - kyle brown
I purchased a car couple of days ago from Joseph Miller and can not be happier. From the get go the experience and service I received was top notch. Joseph made sure I was comfortable with all aspects of the purchase before my final decision. He was knowledgeable, kind and made sure all the needs were met in regards to the price and options I wanted. I never felt pressured and he really took the time to make my new car buying experience an excellent one. Thank you Joseph and all the wonderful people down there at Renton Kia. I recommend anyone looking for new car go check these guys out especially Joseph Miller.
Pressure to buy...sales first, then customer. - chaplainphil
I have no doubt this is a good dealership so I will only write from my experience.
I won't go through the details. I was short on time but that made no difference...just felt lots of pressure to test drive, then tell them my price range, then get inside the show room, then tell them my price range, then sit down, then tell them my price range and make a deal yet today.
That's why they lost the sale..."Let's make a deal," rather than "let's serve you."
Great help - spinner223
They spent most of the day to help me get a nice used car, I so appreciate. Everything they done for me. I would recommend the highly
happy - 123dealer123
Jason found us what we were looking for in our price range. He stuck to what we were looking for and didn't call with cars out of our price range.
HORRIBLE Customer Service - Angelbear
Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a young kid, just starting out. I was negotiating with him and half way through another, very aggressive, tweaked out, salesman took over. After two hours, I had my car. I added installation of a moon roof to the contract and was told they would call me to schedule the installation. They didn't call. I called them every week for three weeks and was finally scheduled. I dropped my car off at 7:45 Wednesday morning and picked it up at 6:00 Friday evening. When I washed it Saturday morning, I noticed a huge gouge on the back spoiler, which started on the car and ran across the spoiler. I contacted the service department Monday morning and told them about the gouge. After a month of getting the run around between service, sales, and managers, Auburn Valley Kia offered me a can of black paint so I can paint the gouge myself. When I contacted them again on 9/18/15, Todd, the service manager became hostile and refused any type of compromise, and said that's what you get when buying a used car. The gouge was NOT there when I bought the car, nor was it there when I dropped the car off. It happened while it was in Auburn Valley Kia's care, so it's their responsibility. Auburn Valley Kia refuses to take responsibility for the gouge, causing me to have to file a small claims law suit against them.
The service department is amazing. - MissJohnson
The service writers are so good. And the technicians are amazing. Very well trained and they know what they are doing and the writers are very informative. I never feel taken advantage of considering I am a female with little car knowlege.
Lacking Integrity in Business! - chica1458
Recently, my husband and I received an advertising post card from Car Pros stating that we could receive up to 30% off select models because we are “valued” customers. We have purchased 4 Kia’s including the one purchased yesterday at 3 days ago at the Tacoma location.
My husband I were already considering replacing my 10-year-old car, so we thought that now might be a good time to take advantage of the offer. We purchased our first 3 Kia’s at the Renton location. We have built a strong relationship with a salesperson at that location. We trust him and he knows how we like to do business. We left a message for him regarding this special offer, but through no fault of his own he did not receive the message. I followed it up with an email and he returned my call, but not until after we purchased a car at the Tacoma location based on information given to us by an employee at that location.
Our issue concerns the fact that we called the number on the post card (the Tacoma location) to inquire about the details of the offer. We’ve never been or have we ever purchased a vehicle from the Tacoma store, but some how they had our name and address. I was told that the offer was only valid at the Tacoma location and if we wanted to take advantage of it we would have to purchase our car from that location. We assumed we were given accurate and honest information.
I spoke with our salesperson the following today and he told us that the offer would have been honored at his location as well; in other words it was not exclusive to the Tacoma location and more or less an advertising gimmick to get folks on the lot for the "hard" sell. I feel like we were bamboozled. Although we made our decision based on the information given to us, I feel as though we betrayed someone who has been very good to us over the years. I was so embarrassed when I told him we purchased at another location and reason why. He was very gracious and assured me that if we need anything going forward he will be there to help us.
Needless to say we will not return to the Tacoma store for future purchases. This has left a very bad taste in our mouth. Going forward we will only purchase our Kia’s from the Renton location as long as our trusted salesperson is employed. In the event he should ever leave their employ, we will take our business elsewhere. I absolutely can not tolerate or accept dishonesty in any form. If I could return this vehicle and purchase from elsewhere I would do just that. Shame on those folks at your Tacoma store for lying to us just to make a sale.
We did send an email to Mr. Nick Phillips, but low and behold, we did not get a response. Clearly integrity in their business dealings is not a priority. Stay far, far, away from these people; they'll do anything to make a sale including, but not limited to lying to your face.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you