2017 Kia Sportage - gkg
I just completed the purchase of my new 2017 Kia Sportage and had a great experience with Dick Hannah Kia. I got a fair number for my trade and working with the salesman (Curt Torson) was a pleasure. Barry in financing made the required paperwork quick and easy, with no hard upsell for stuff I didn't want or need. Overall a great experience.
I was impressed with Bob Paul's overall - jpaul
I was so impressed with Bob Paul's help and patience. He helped me find the vehicle I wanted. He showed me a couple options other than the one I originally went to see, but he helped me make a decision that was best for me. I will not hesitate to recommend Kia of Puyallup or Bob Paul to any one I know who is looking to purchase a vehicle.
Best car buying experience ever! - Barryndawn
Seriously, I dread car shopping! Our positive experiences with the service department led us to purchase our next car here. From the moment we inquired we never felt any pressure and we were graciously given all the information we asked for!
Warm, Friendly, Keeping it Real - SoulPeace
When I first started looking the Brian Walter was not pushy but helpful. He gave me all the information I needed to think it over. They went the extra mile when I wanted to change directions a bit and Kenny Jakel Mgr. worked with my request to their best ability.
It was a friendly environment. The finance department J. Cortez who did the paperwork, was professional, sesinct and clear.
I would recommend. Great Experience.
Plus you get free car washes! And for Kia Soul electric cars you get free charging with purchase/lease.
Stellar experience at Performance Kia - Eddie425
Jared first took me up to the car lot to help me differentiate the 2015 and 2016 Optima. I was impressed in the features that the Optima has. Additionally, I am a Costco member and Jared along with Clifton, another representative, both helped me tremendously to explain exactly what the stipulations are behind the Costco member price. They are very knowledgeable of the vehicles and were quick to answer and if not, they went ahead and researched or tested the features out to be sure. Jared was very courteous and gave me a lot of time to understand the features of the Optima. The numbers behind the price got very complex when you factor in original price, Costco discount, additional costs, taxes, etc. but Jared walked through every step of the way on what to expect. The convenient aspect was that Jared was available via alternative means other than phone. The last thing I needed was a 'pushy' salesperson but it took me two weeks of comparison, thinking, analysis to come to a decision - I have not had a vehicle purchase in over 15 years so I tend to be pragmatic when making decisions like this. However, Jared did follow up with me on all my questions and also called me up to check in on me as the process did take a couple weeks for a decision to be made. There were a couple of cosmetic flaws that were discovered right after taking ownership of the vehicle and Jared was quick to make sure those are documented. Lastly, Finance was a pretty easy process; the representative was very friendly to work with and helped answer any questions while taking the time to go over all the numbers when I asked assistance for clarification. She also helped walk through all the additional coverage options that a new owner can add to increase the longevity of the vehicle. My overall impression was that Performance Kia representatives provided me with the knowledge and time that I needed to come to a purchase decision.
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
Repeat Customer - DrJ
Honestly, they bent over backwards to enable me to get the car I wanted. I was so happy with the service, I went back when it was time to trade in again. I will continue to be a repeat customer!
Great help - spinner223
They spent most of the day to help me get a nice used car, I so appreciate. Everything they done for me. I would recommend the highly
happy - 123dealer123
Jason found us what we were looking for in our price range. He stuck to what we were looking for and didn't call with cars out of our price range.
Pressure to buy...sales first, then customer. - chaplainphil
I have no doubt this is a good dealership so I will only write from my experience.
I won't go through the details. I was short on time but that made no difference...just felt lots of pressure to test drive, then tell them my price range, then get inside the show room, then tell them my price range, then sit down, then tell them my price range and make a deal yet today.
That's why they lost the sale..."Let's make a deal," rather than "let's serve you."
The service department is amazing. - MissJohnson
The service writers are so good. And the technicians are amazing. Very well trained and they know what they are doing and the writers are very informative. I never feel taken advantage of considering I am a female with little car knowlege.
One and a half day service turns into six days - Bob
I had an appointment for a one and a half day service (with no loaner). Brought my car in on Wednesday, expecting to pick it up Friday afternoon. When I called Friday to find out if it was ready, was informed 2 techs were out for a funeral and it wouldn't be ready until Monday. The service center is open every day except Sunday. Monday I called and was told it wouldn't be ready until Tuesday. I have to wonder if anyone worked on it Thurs, Fri, or Saturday. Very unhappy. No one even bothered to call to inform me the car wouldn't be ready when it was promised.
Service dept sucks - Mendy Hamilton
I bought my car on the used car lot S.Tacoma Way and was pleased with my service. I got home and realised I left a CD in my old car was told no problem I'll put it in my desk. Went to pick it up and it was no where to be found.
Fast forward a few weeks I call to find out about my license plates, I hadn't received any notice or phone call. At the time when I called it was a little over 2 weeks until the expiration date and I was told not to worry about it because these things take time.
Fast to the day before the expiration date and still nothing, so I call the service dept and get voicemail, I left a message and never heard anything back, so I called back and finally got a live person to speak to. Now when you call there is like 5 different messages saying the calls may be recorded, I don't think this is true. The person I spoke to in the service dept was absolutely rude to me and when I explained that I never received any notices she came back with "well we don't Mail them because that's illegal" I didn't ask, nor did I think, that I thought was going to happen. So she tried hurry off the phone with me and I needed to know what time they closed and said "well i suggest you be here by 6:45" she was very rude!
So I couldn't make it by then because I live, on a good day, an hour away. I went the next day and went I went into the service dept and everyone seemed to be chillin, I was told to go to the cashier office where the employee was actually eating while helping customers. I was completely put off by it and then when I turned around someone who did not look like he worked there was playing in the chair behind the service dept desk. I wI'll not be returning in 15 months to purchase my next car mainly because of poor customer service.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you