Decent Shopping, Not So Decent Buying Experience - MarshMaloWJE
Our test driving and general car talk with Sean was decent. We went through 3 vehicles & finally my husband & I agreed on the last one. My husband liked working with Sean; and that IS saying a lot... He doesn't like most people.... When it came time for us to pick up our new car and do the usual official paper signing and legal stuff (with a lady I'm not going to name) our good experience was quickly going down the drain. This is never the super freaking fun part, we know, but it doesn't need to be as painful as what this financial lady was making it. What's my annoyance? She was pushing their warranties down on our throats.. It was extremely obvious that she was being paid on commission; getting better pay with each warranty she could sell. But come on, after we say NO once---do we need to say it twenty more times?! It was clear she had her "script" down well; everything she told us was designed for us to feel the need to add on at least the basic coverage. Also, she felt confident enough in her ever-abundant-car-insurance-knowledge to flat out tell us we were wrong when we said we already had certain things covered under OUR car insurance. I guess what finally ended that argument was when we whipped out our cell & pulled our insurance policy up to show her we knew what we had coverage for. So yeah, the paper signing was our biggest complaint. It didn't have to be so difficult.... But that commission based work often brings out the annoying in sales people.
Very pleasant experience! - BigJer
Tom Gedeon was easy to deal with and did not pressure us into anything. He took time to answer all our questions, so our new vehicle would be a good fit. And he was patient in training us on all the new gadgets on our vehicle. And, I know that if we had any more questions, we could stop in and ask him.
Quick, Thorough Service - roadwarrior16
Summit services my wife's Durango quickly! Gave me a very thorough inspection I don't get at most other quick places. They changed my oil, repaired a flat tire, and washed the truck in under 45 minutes... Couldn't ask for more. Great staff and great service!!
Great Experience with NO sales pressure!!!! - Ron
Charlie was great to work with.
Very friendly people that made the whole experience low stress and enjoyable.
Will definitely return to this establishment again.
Great Experience and Sale - Lindsey
Was looking into purchasing a new Jeep, and have heard Palmen is a great dealership right here in town to go through. Went in to test drive a few Jeeps, Chuck had helped me out and sat with me to show me everything I needed to know about the car, pricing, features and so on. He was great to work with and very informative. I am grateful for Palmen and their staff for helping me choose the right Jeep for me. I would definitely recommend them to family and friends.
GREAT EXPERIENCE!!! - Lisa
This was my first time buying from Kayser, but they had the car I wanted. They did everything to make sure I was happy. The sales team has the knowledge to get the job done. The customer service was outstanding. I will be recommending them to anyone I know and use them in the future no doubts.
Jeep Cherokee Trailhawk - sethsicle
We stopped in on a rainy Saturday to test drive some Jeeps. Jeff took great care of us and we found a great truck to take home. Jeff was super friendly, and answered all of our questions. He also fought for us to get a great deal on our monthly payments!
Great car, better service! - Dogman
Bought a used 2012 Jeep Wrangler from Kunes, and the service was awesome. Eduardo was really helpful, but more importantly he made it an enjoyable experience. Very happy with it all!
finding the perfect truck - codyk2323
I thought buying a new vehicle would be a simple process...but as i got into it, it was more difficult than i thought. However, chris had helped me out work out the perfect balance between my needs and wants to get the right truck to fit my balance. i couldnt be happier now, and am getting alot of props for having such a nice truck from everyone i know. thanks
Great experience - Ninjatinner
I called in a request to this dealer late on a Friday afternoon. I was preapproved through my credit union for financing and knew exactly the vehicle I wanted to purchase. By Monday at noon, they had a list of Wrangler Unlimited Rubicons for me to choose from.
The first Jeep I picked didn't work out. The dealership that had it wouldn't transfer it. So, I picked a different one. They went to the other dealer, picked it up, brought it back, cleaned it up and had it ready for me the Friday following my initial call. I couldn't be happier with the Jeep!
This was my third new car purchase in the last 7 years. I've also purchased several used vehicles, both from dealers and private parties over my driving career. This was by far the most comfortable, laid back, and simple purchase I have ever made. I got all of the customer service that one would expect from a family owned business, and then some.
Kurt Wahl was my salesman. What a guy! He bent over backwards to make this deal happen. I worked with Steve Colich on Kurt's day off, he helped me find Jeep #2.
Kevin Skyberg helped me out with the financing, absolutely zero headaches.
Dan Kwilinski was a refreshing change . - Yeti one
Dan was direct and to the point. He answered my internet inquiries promptly and we made deal shortly after seeing the vehicle. He was very informative during the delivery process with technical know how.
A pleasure to work with!
TIM and STEVE were awsome - wolferschmidt 75
after going to another Wausau dealer we got a better deal on a different manufacturer and vehicle. We found the jeep was a much better choice than the escape . great sales staff and service crew
Bruce was AMAZING! - Princess.Lyndsey
Bruce helped me find the Jeep I was looking for. I got a 2016 Jeep Altitude, there was only 2 that were even close to the area and was able to make a deal to get it sent to their location! He was able to work with me to make sure I was comfortable with the purchase! I LOVE my Jeep! Couldn't be happier!
excellent - brhconstruction
I have bought several trucks at Gilbert's in the past ten years, they are one of the only dealers that will go above and beyond for their customers. I truly believe they would rather lose money than have an upset customer. This is a rare value to find in today's auto business.
Great customer service! - Judy.C
No need to shop the competition! The salesman Joe.E was very considerate to work around my schedule. I was in and out with my new Renegade in about an hour. Thanks again!
SERVICE - Olivia07
THIS IS A FIRST CLASS DEALERSHIP , WITH GREAT PEOPLE TO SERVE THE CAR OWNERS !!!!! TWO THUMBS UP !!!! ???????? ALL THE WORK DONE AND RELATED ITEMS TO SERVICE HAS BEEN A PLUS ,,,,,!!!!! ????????
New vehicle purchase - Happy Camper
I rarely do reviews for product or services but I felt a need to share our vehicle buying experience. My husband and I decided we needed to purchase a 2500Ram pickup to haul our camper. The Internet is a wonderful place to do your homework in regards to looking at several dealerships for the truck that had the features we wanted, in the price range we needed to be. In the beginning of the process we felt it was necessary to look at the bigger dealerships for the best deal,because of the volume that they deal with. What we found was Homan in Waupun, they gave us small town service and worked with us to achieve our goals, it was a stress free experience, and we couldn't be happier with the wonderful service we were given. We would recommend Homan in Waupun to everyone!
Best Buying Experience! - Jhalbz1
I want to thank everyone at Miller Motors, especially Steve!! This was my second time buying a car, my first experience leaving me hating car dealerships and pretty much anything to do with jumping into buying a vehicle. But, Miller Motors above and beyond to make sure that my second experience was a world of difference from my first. Kind staff full of patience and a selection of vehicle full of great deals!!
Vehicle Purchases - RetiredWIMedic
I have been a customer of Neuville Motors, now specifically Neuville Chrysler-Dodge-Jeep-Ram for over 23 years, ever since my family got out of selling new/used cars. Between my immediate family and myself we have purchased 12 new and used vehicles since 1991. A few of those vehicles we purchased were not initially on their lot either, but they were very willing to work with other dealerships to get us the vehicle we really wanted. In every case Jeff then Todd went above and beyond to make the purchase happen while keeping it fair for both parties concerned. And all the other sales staff were happy to answer questions if Jeff/Todd were not available.
I cannot recommend Neuville's more highly, if I could give then 10 stars out of 5 I would. I have no doubt I will buy my last vehicle from them, no matter how many years I still live.
If you don't at least talk to them before getting a vehicle I doubt you got the best deal possible.
WHAT A CONCEPT!!!! A DEALER OWNER WHO IS ON STAFF... - 1234wendy
WHAT A CONCEPT!!!! A DEALER OWNER WHO IS ON STAFF EVERYDAY! AN OWNER THAT TAKES CARE AND PRIDE IN HIS BUSINESS AND HAS THE AUTHORITY TO MAKE EXECUTIVE DECISIONS. THIS DEALER IS ABLE TO RESPECTFULLY WALK YOU THRU EVERY DOLLAR YOUR SPENDING WITH A FULL HONEST EXPLANATION AS OPPOSED TO SOME SALESMAN RUNNING BACK AND FORTH TO A FLOOR MANAGER WITH NUMBERS PLAYING GAMES AND WASTING HOURS AND HOURS OF YOUR TIME! OWNER BRENT REED MAKES YOU FEEL COMFORTABLE IN UNDERSTANDING YOUR COSTS FROM START TO FINISH NOT TO MENTION HAS THE ABILITY TO REALLY TRULY KNOCK THE PRICE DOWN WITHOUT HAVING TO ASK PERMISSION! HE IS THE REAL DEAL! HE WORKS EVERY DAY AND CARES ABOUT HIS BUSINESS AND HIS CUSTOMERS. THIS IS A VERY RARE COMMODITY IN THESE TIMES, A DEALER OWNER THAT SHAKES YOUR HAND AND LOOKS YOU IN THE EYE ! DOESN'T BLOW YOU OFF WITH AN E MAIL OR A TEXT. THIS IS MY LAST STOP, I WILL BE A LIFE LONG CUSTOMER AND RECOMMEND EVERYONE WHO IS LOOKING TO PURCHASE A VEHICLE TO REED. THANKS BRENT WENDY M
Do not purchase a car from this dealership - Not Happy
We purchased a Ford Fusion from Chrysler World. The car now has a severe coolant leak and is over heating. When we took it back to the dealer with our "extended warranty" they stated that they would get an estimate over to their insurance company who we purchased the extended warranty from. However, the estimate is over $2000 and now they are trying to state that the warranty has expired. Due to the extent of the repair, they have decided that it is not under warranty. We have paperwork to show that it is and we were told by the salesman that our extended warranty takes over when the standard warranty is over. They are now trying to tell us something else. Do not believe what they say and get everything in writing.
Wow, really - lisaf
This was my first time here. I wasn't even out of my car before I was being greeted and welcomed. Troy was my service advisor and he was amazing. When I described the symbols and lights that were coming on in my vehicle he knew exactly what I was talking about. He explained exactly what the diagnostic costs would be and at the end of the day it was less as the mechanic was able to diagnose two problems with one price.
These guys are fantastic!! We will definitely be back!
Great Service - Jackhammer
Great and fast service. I called the night before and got an appointment. When I arrived they were courteous and ready for me. Great waiting area
friendly,professional and they catered to our needs - tommy50
Needing a new vehicle, we went to Palmens to see what we could do financially to purchase a new truck. As soon as we we walked through the door we were greeted by Pam one of the sales associates. We explained to her what we were looking for and wanted to see how we stood as far as finances went. We liked Pam right away because not only was she extremely professional, she made us comfortable because she was a very down to earth and personable. She took our information, had someone in finances look into options for us. And before we knew it we were the proud owners of a new truck. They all made this investment for us a very smooth process. My father is a Chrysler retiree, this is the 4th vehicle we have purchased from Palmens. As a side note, the 40 2litre bottles of soda we got with our new truck was a pretty good perk too!
Awesome Salesman - New member of the Jeep Fan Club
Had a great experience. This is my first Jeep and it's awesome. All the gadgets and Kevin took the time to go through them all. He also checks up just to make sure you don't have any other questions. He sold my son a Ford F-150 and he also had a great experience. Thank you Kevin!
A great experience - Kauffman2
We had a great experience, We purchased our last 2 vans there and are extremely satisfied! They offer on going service on our van. Its great!
Terrible. - jkderenne
I will just quickly summarize what happened, 2016 Dodge Caravan was shown on website for SXT at $21,900. My husband called to make sure they had some on the lot as were were driving over an hour to this dealership, was told they are no longer having that special and after MANY hours of back and forth calling we finally find out they are going to honor it "because it was suppose to be changed but was not, but since it was still on the website we will do it" Made an appointment for 600 with a salesman, got there and said salesman had gone home and no one knew what was going on. They finally got a hold of the sales man and he said yes he agreed to the sales price. They put us with Andrew (?) I am guessing because we never got a business card. Who had some "manager" helping him due to him being new. He was a nice enough guy but the "manager" was a JERK to him, he was rude, condescending and seemed to be picking on him by threatening to "bust his knees if he didn't help us" We test drove one, liked it and decided if we could get enough on our trade we will do it. After dickering back and forth with the "top sales man there" (not Andrew) he offered us less than what the KBB said, which is NOT what the first sales man told us. He sent me the link and said figure your trade in as the middle with KBB (very fair) I was getting in the $11000 ball park and idiot manager got $9000. Scratch that deal. After he would not show us the options he was using to figure the trade in we finally looked at him and said if you can get this.....we will do it. So he brought it to his "manager" for 35 minutes (and was only standing 10 feet away. We almost just left (it is now 730 and we have over an hour drive home) He comes back and says yes lets do. Perfect right?? No now we are waiting over an hour and 15 minutes to sign the paperwork (with out anyone letting us know what is going on and no on in the salesroom with us) Go in to sign the paper work, find out we were the only buying a vehicle at that time and he just got the info to run with it about 15 minutes prior. SO what the heck happened to the first hour and 15? The person doing the financial end was very helpful and quick. It is now after 9 pm and Andrew our original sales man is attempting to get our license plates off our Dodge Journey and can not.There was one other person sitting in the sales floor and refused to help him. Our financial guy comes out and tells him there is a special tool to take them off (Jouneys only) and searched forever to find it. It is now 930 the plates are changed. We ask where is the 2nd key? Was told there is not a second key, we said YES this is a new vehicle and there is a 2nd key only to be told that its been super busy this week and must have gotten lost. then told they will be in contact. 2 weeks later and 30 phone calls of no one knowing what is going on I finally get the call that there is a key there for us but i needed to drive back to Manitowoc to get it programmed. On our way home that night I couldn't help but notice how DIRTY the interior was, the inside windshield was spotted with water as though someone spritzed it with water and never wiped it down and you could still read the numbers from a sticker on the front , the back driver side window that had the paper taped to it still had chunks of adhesive stuck to the window. So in summary?? Will I ever suggest your dealership, NO. I love the van, but not the money I have had to spend to get it cleaned and the gas to run back to Manitowoc and I do hope you take the time to get your salesforce better trained to deal with customers
I would recommend - oturba77
My wife and I have been looking around for a car, and decided to come to Russ Darrow. I was very impressed by their ability to show me what I needed. I would recommend this dealership to my friends and coworkers.
Good Experience - traveler tom123
I had to have a transmission replaced on a Chrysler Pacifica that I purchased from another dealer. Worked with Gene the service manager. Gene provided me with options and costs. He treated me very well. Dealer provided me with a loaner even though I had not purchased the care there. It did take a little bit to get the job done (not there fault). All in all very pleased thus far with the work that has been done as well as the eagerness of the Reilly staff to help me out.
Thank you very much for the great service - skyywiom
I was suggested to come to this Russ Darrow dealership by many friends. Their approach puts you at ease during the negotiation and final purchase. I really had a great experience and will continue to recommend Russ Darrow. They were very patient and worked with us Thank you so much.
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