96 illinois Buick Dealers

After having had a disappointing experience at a - BRI-TAN-NUG

After having had a disappointing experience at a different car dealer, we headed to Napleton with low expectations. Our salesman Justin greeted us and showed us to a car we requested to see. He could not have been more helpful and personable. It ended up being a rather enjoyable experience. He was knowledgeable and very kind. He put no pressure on us whatsoever and answered all of our questions with ease. We transitioned to the financial office to meet with Alex. Although it's always painful to spend large amounts of money, the transaction went smoothly. It was evident Alex was knowledgeable and fair. Both gentlemen also stayed an hour past closing time to help us get the deal done. It was a positive experience and I would definitely recommend buying a car from Justin. Next time I am in the market, I will definitely go back to him.

Mike McAtee and Stephen Hobbs were absolutely exceptional - Happy Customer

Mike McAtee and Stephen Hobbs were absolutely exceptional in every way. The process of purchasing a new car was so easy and painless. I truly felt that I was working with lifelong friends as they were genuine in their caring and concern. The pricing was the best in the industry. When you couple the two aforementioned conditions, you are left with a no brainer. This is my second new car purchase at this dealership, and I will never go anywhere else to purchase a vehicle! In fact, I talked my Dad into getting a car here and he said that it was the first time he ever actually enjoyed making a car purchase. Keep up the good work Laura Buick!

The salesman that greeted me was very active in taking - buddyp5511

The salesman that greeted me was very active in taking what I was wanting to accomplish in getting a good vehicle for my needs.

My daughter was looking to buy a new car. - Paul.manley

My daughter was looking to buy a new car. She always drove a Mazda and liked the CX 30 that I bought from Key 2 years ago. We went over and talked to Randy Webster who kindly showed her different models . After a couple of test drives with Randy she decided on a beautiful red CX 30. Everything making this deal was very easy going for her no stress. Thanks to everyone at Key for a pleasant deal.

Been looking for a SUV for a couple of days and after - matspo

Been looking for a SUV for a couple of days and after dealing with a bunch of morons who didn't know a key fob from a floor mat ,Barb was a breath of fresh air. She knew and showed us every thing about the car, the warranty and the inspection . Even put some gas in it. After purchase she went out and set up phone and OnStar pairing for us. Very pleased.

Friendly techs and I appreciate the great service that I - mannybrown

Friendly techs and I appreciate the great service that I received. The wait for the maintenance to be completed wasn't bad at all. I have been coming to this location for many years and I still enjoy the service I get.

Great Service department. - Knips

Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice

Everyone at the dealership are very friendly and helpful. - dlkeck1967

Everyone at the dealership are very friendly and helpful. Make you feel more like old friends than just customers

Good people, friendly, polite, no pressure to make a - super490

Good people, friendly, polite, no pressure to make a decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip.

Erik was great to work with for our trade and getting us - arush1425

Erik was great to work with for our trade and getting us the deal we wanted. Stop by and look Erik up for your next vehicle purchase or give him a call.

We purchased a new Traverse. - smerle9

We purchased a new Traverse. Morgyn Bailey was our sales rep and did a great job of walking us thought the process and getting us taken care of. Also answered question we had later after the sale.

Every business runs into a problem occasionally. - Steve Mittleman

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.

Chuck Gasso has be nothing less than exceptional during - JIMCRUGDOCTOR

Chuck Gasso has be nothing less than exceptional during the process of the purchase of the 2001 Chevy Corvette. When I wanted additional information or additional pictures, he promptly provided them. John in finance was helpful in answering questions about sales taxes because I was shipping the car to Hawaii. I would definitely purchase another vehicle from the dealership.

Their service department is a complete rip off! - wrendakeesha

Their service department is a complete rip off! I had taken my car in for service that they charged me $1300 to repair only for the same problem to reoccur two months after. The service go on to tell me that the last technician diagnosed the problem wrong! So I take in on yesterday and tell me it's calibers'/brakes/rotors for $800 but keep in mind I also purchased 2 tires and one of the sensors went out and they are telling me that I have to pay $150 for another! They are full of crap!

I'm happy now to see others complaining about having 2-2. - dosdon2

I'm happy now to see others complaining about having 2-2.5 hours for an oil change by Serra Buick GMC Champaign--they are definitely going down in service. Explain to me how a person sets an appointment up online and has to sit for that long when they are not busy!!?

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Bought a 2018 Ford F-150 from Kunes CJRD on 9/16/23 with - mm19

Bought a 2018 Ford F-150 from Kunes CJRD on 9/16/23 with 14,000 miles, the truck was delivered to my house that Saturday. The following morning I discovered a serious driveline vibration, and brought the truck to our local Firestone dealer the following Monday to have the tires rotated and balanced, which was unsuccessful. In turn I brought the truck to Ford for a full inspection, where the following issues had been discovered: - Tires unevenly worn beyond ability to balance - needed replacement - Front pinion seal is leaking (would have been caught by any visual inspection) - Air charge tube is leaking oil (Powerstroke) and must be replaced - Engine had been replaced at 11,900 miles, no mention in the condition report or Carfax Sales Manager Joe has told me the dealership does not intend to reimburse me despite his promises to "make things right," and also despite my buying the dealership's extended warranty, which is not worth the paper its written on. My words to the wise, avoid buying a vehicle from this dealership. If you do, insist on inspection of the vehicle by an outside party, they clearly do not inspect or recondition used cars and trucks.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Took my vehicle in July 2024 for a vibration problem at a - boobear0209

Took my vehicle in July 2024 for a vibration problem at a high speed. They said I needed new tires, breaks and rotors. Spent $1200 and replaced what they said needed because I was driving to Fl in the next couple weeks. My mileage was around 133,000 at the time. My vibration problem was fixed but that was due to my replacing the tires. After we got back from Fl my breaks started squeaking really bad the longer I drove it and used them. I called them back after that and ended up taking my vehicle back twice after that regarding the squeaking and both times they had my vehicle all day and then told me they couldn’t hear it and that if they couldn’t see anything wrong then nothing could be fixed. They didn’t try to change anything out to see if that was the problem. So the last time I called and complained was Oct 2024 because what’s the point when they tell me it’s normal and I’m without a vehicle another day. Here it is April 2025 and I can’t take the noise anymore. It’s bad when I use my breaks soft or hard. I ended up taking it to a different shop and he removed all 4 tires to look at everything. My front rotors already had new grooves in them from the new break pads having metal pieces showing and rubbing from only 8mo and 6000 miles put on my vehicle, which now I have to spend money to replace them all again in the front because they didn’t want to make the customer satisfied and try other alternatives. I sent a message to you guys yesterday and Janelle called me back. She had an attitude and shouldn’t have spoken to any customer like she was doing. You are in a customer service position, do better. She basically told me that the problems I came in with was the same problems I’m having now and that my driving and mileage was the cause. She wouldn’t take any responsibility for anything nor admitted they could’ve did anything different. So what I got from her is that every 6000 miles, which is every oil change, I should need to replace my rotors as well. That’s ridiculous and maybe she needs to better educate herself before talking to an ex customer. Good thing there is another Chevy dealer in town.

My wife car is running in top shape and the experience - Ronald Sloan Sr

My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!

Bailin is AWESOME! - Patti Hansen

Bailin is AWESOME!! Super informative and his customer service and follow up/follow through is second to none! I wanted a very specific vehicle with specific bells and whistles; though it was not on their lot, he quickly found it for me, and had it brought to the dealership! Dillon in finance is AWESOME (don't be fooled, he loves to smile and laugh when business is concluded!). I dealt directly with these two guys. Everyone at the dealership is very friendly and will have a conversation with you. I feel safe and will happily work with Kunes, Mt. Carroll, in the future! Stop in and give Buddy, the dealership mascot, a scratch on the head!

We absolutely love this dealership! - tia_federer

We absolutely love this dealership! Phillip was so wonderful to work with, and we really admire their hard work and values! Thank you for 2 great buying experiences!

Howard Lindstrom 2017 GMC Sierra Truck Purchase. - howardlindstrom

Sam Ferrille always makes my visit very injoyable. He has great knowledge Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years.

Just bought my 2017 Dodge Journey from Adam Hosick and I - edwardsray

Just bought my 2017 Dodge Journey from Adam Hosick and I love my vehicle, plus I love the fact they worked with me on price and their were no high pressure sales tactics to buy add ons. I will definitely be sending everyone I know there, and buying there again in the future.

Great dealership! - dugger331

Great dealership!! Dana was awesome, Always a great experience when i go to Anthem!! Keep up the great work

We just bought a 2011 silverado ltz from there today and - Tonyrawley3

We just bought a 2011 silverado ltz from there today and I'll have to say it was the easiest process I've ever had buying a vehicle. Jim, Dawn, Angel and everyone else was so nice and helpful with the deal. I would recommend this dealership to anyone. Thank you all so much!!

Best Buying Experience Ever! - Paula Green

Salesman Dakota Suttles was amazing! The Green Warranty made by decision for me, Ive purchased alot of vehicles and by far this experience was the best!

Went in to possibly purchase a truck that was well over - STHPAW

Went in to possibly purchase a truck that was well over ALL of the websites that provide vehicle values. Was able to get them down a measly $1,400 which was closer to the value but still just a little high. Decided that since the truck had a decent carfax and the people were friendly that I'd possibly give it a shot. Until I noticed their fees. I noticed a $699 "non-negotiable" Auffenberg Advantage markup. When asked, I was told that it was non-negotiable and every vehicle sale has this. I then asked what in the world do I get as a buyer? I was informed it was lifetime paint protection, lifetime seat and fabric protection that if I got in with my key in my pocket and damaged the seat it would be covered. YEA RIGHT! I was also told that it included the flashing third brake light system called Pulse. I then stated, well I don't care about any of that. So you guys are installing a flashing third brake light that mind you has NO data whatsoever that it reduces rear end collisions on every vehicle out here including new and marking up your vehicles $699? I was informed that on the new inventory it comes pre-installed by the manufacturer of the car. Complete xx! I can promise you that GM is not installing that on every car. Side note on this, BE CAREFUL about that third brake light. Be sure to read your warranty. Most warranties will say something about installing any parts on the vehicle that are not OEM will void your warranty. I then notice a $395 "documentation fee"... That's a separate fee from the electronic filing fees that the state of Illinois charges them for titles and license. I just had this explained by a dealer whom I fully trust that they get charged around $100 from the state since they're filing on behalf of the state. So that price I mentioned earlier that they came down, shot right back up with their stupid fees and "Auffenberg Advantage" the whole deal felt very loan sharky and greedy. This is more directed toward the salesman himself but he had no idea what he's talking about when it came to vehicle specifics. Anyhow, in my opinion horrible experience, horrible dealership will never be back. I will go somewhere else every time. Buyers please beware, especially about the warranty situation, that's half the reason to buy a new car.

When I finally made the decision to purchase a new car I - rrats06

When I finally made the decision to purchase a new car I made some online inquiries to several dealerships. Jaylon Warren at Jackson's responded almost immediately. He helped make the whole process as painless as possible and wanted to make sure that I got what I wanted.

Dale was an outstanding salesman to work with. Down to... - spideyjws

Dale was an outstanding salesman to work with. Down to earth guy. A nice change